Bike Rack Shops - Bikeshops, Minneapolis, Minnesota

Bike Rack Shops - Bikeshops, Minneapolis, Minnesota

DESCRIPTION

Offers online shopping and a local showroom for bike racks and carriers. Top name-brand manufacturers, including THULE, Saris, Hollywood, plus many more.

USER REVIEWS

Showing 1-2 of 2  
[Aug 17, 2014]
Ripped off
Weekend Warrior

I experienced the same as the other reviewer. I placed an order in May of 2014 and was supposed to receive bike rack in 5 days. A couple weeks later I called and left a message. I left an email. Then I finally got someone who said my order was delayed. I asked why they didn't reach out to me. They said it was an oversight. I would have it in a week. It is now mid-August and I have not received ANYTHING and cannot get them to respond.

This place should be shut down by the state!

Customer Service

Rip off site.

Similar Products Used:

total rip off. I lost over $100.

OVERALL
RATING
1
VALUE
RATING
1
[Jul 16, 2014]
Rob
Cross Country Rider


BILLED, NO SHIPPING EMAIL, NO COMMUNICATION POSSIBLE, NO PRODUCT RECEIVED
DO NOT ORDER ANYTHING FROM BIKERACKSHOPS.COM
I HAVE BEEN CHARGED AND NO SHIPPING CONFIRMATION RECEIVED.
NO ANSWER OR RESPONSE FROM ANY CONTACT PHONE NUMBER:
I placed an order on 7/10/2014 and received an email confirmation of the order within minutes. I ordered an in stock item, website states items standard ship same day if placed by 6AM, order should have shipped next day, 7/11/2014.
Today is 7/15/2014 and still no shipping info/tracking number. My bank confirmed the charge on my card, and gave me the phone number, 877-367-4253, I called: non-working number. I tried bikerackshops.com customer service number 888-316-9915 and get Alex Miller voicemail: no returned call. Also tried Timothy Benson, of Renaissance Retail, bikerackshops.com parent company, 847-932-4720 ext. 2704: also a non-working number.
I do not like being ripped off and if you don't either DO NO BUSINESS WITH BIKERACKSHOPS.COM OR ANY OTHER RENAISSANCE RETAIL COMPANY.

Customer Service

There is none. No answer at 888# on website. The same 888# appears on many websites. All owned by parent company.
I was billed $360 and have received nothing.
Google 888-316-9915. See how many sites come up. Try calling. You'll get same voicemail and no one will call you back

Similar Products Used:

Beware: this company comes up on some sites as a trustworthy website!
I found 4 other reviewers with exact same complaint in the last 4 months.
Billed for product, no product received, all contact info bogus.
Web search also found twitter feeds, facebook posts from this company all cease in 2012.
All business news items about this company also cease in 2012.
Parent company Renaissance Retail seems to have been sold to company in India?
Google the phone numbers above Alex Miller and Tim Benson.

OVERALL
RATING
1
VALUE
RATING
1
[Oct 09, 2007]
S Wagner
Weekend Warrior

I visited the warehouse showroom in Plymouth to check out the bike racks. It was great to see a variety of brands all in one place and to be able to see them up close. Nice to get a closer look other than a picture on a box. They had a much better selection than your average neighborhood bike shop.

Customer Service

I gave them a call at the phone number from the website and got directions to find the showroom. The customer service people were friendly on the phone. The sales people were helpful when I was browsing the showroom.

Similar Products Used:

All in all, I thought it was worth the trip.

OVERALL
RATING
4
VALUE
RATING
4
Showing 1-2 of 2  
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