Tailwind cyclists - Bikeshops, Pittsburg, Kansas

Tailwind cyclists - Bikeshops, Pittsburg, Kansas

DESCRIPTION

Small shop, but Roger the owner is very knowledgable and really knows his stuff. I have yet to see any problem he can't fix either by rebuilding or engineering the part himself.

USER REVIEWS

Showing 1-3 of 3  
[Sep 13, 2011]
Ks29er
Weekend Warrior

Don't be fooled by the shop being in Pittsburg, Kansas...this is a premiere bike shop. Roger has forgotten more about bikes and biking than most people will ever know in a lifetime.
Its nothing to go into the shop and see license plates from surrounding states parked outside the shop. Everyone knows this is the place to be.

Customer Service

The customer service cannot be beat....Roger he and his staff go above and beyond what is expected as customer service at most shops. If you have questions Roger always has an answer, if you break it they can fix it!

Similar Products Used:

I busted up my bike and when I got to the shop Roger, even though he was busy, came over and assessed my damage and before I left parts were ordered and a plan of repair was already made, and I left with the satisfaction of knowing that I and my bike would be taken care of as always is the case.

OVERALL
RATING
5
VALUE
RATING
5
[Aug 15, 2008]
BrianDD
Weekend Warrior

Don't let the small town fool you, this is an absolutely Superb shop! Roger loves cycling and his enthusiasm is contagious.

Customer Service

Have been to many shops across many states (Texas, PA, Virginia, Kentucky, Kansas), never had better customer service. Roger wants to get the right bike for you, no agendas. The sale, however, is just the beginning. After I purchased an inexpensive hardtail for my first bike, Roger insisted I come riding with him. He is an excellent (and patient) instructor. It is like receiving free unlimited lessons with each purchase. He looks for opportunities to teach new owners how to take care of their bikes.

Similar Products Used:

I was in Roger's shop when a bike tour with some complete strangers stopped in with some mechanical problems. Roger worked on their bike for about a half an hour. When he was done, they asked what it cost. Roger refused to accept payment since he didn't put any parts on it. Typical.

OVERALL
RATING
5
VALUE
RATING
5
[Nov 27, 2007]
dyed
Racer

Smallish. Typically lower-end inventory (until you look on the shelve and in the back room). Always looks like they're low on bikes, b/c they've already been sold.

Customer Service

Top notch. If you need it, it will be done. I've seen Roger design/engineer/fabricate absolutely custom pieces to fix problems the company should have thought of in the first place, not to mention his AR-15 bike mount for the riding servicemen out there.

Similar Products Used:

"Lomshek knows all." You can find it scribed on the maillot jaune from Lemond himself back when they trained together. Roger really does know his stuff. If you've got a problem and it can be fixed, he'll find a way. Don't let the appearance of the shop fool you. Just because there's not always a lot of stock on the floor, and most of it entry level, is no indicator of the service you'll receive. Tailwind Cyclists is as high end as they come. When my Fisher dealer here in St Louis had to order bushing for my 2000 Sugar, and they overcharged me for it, Roger had them in stock for a pittance.
When it came time for a new ride, rather than going to my sponsor shop here in STL, I drove the five hours back to kansas to buy it from Roger. It was worth it.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 18, 2007]
Fellow Biker
Cross Country Rider

This guy will scam you and scam you and then rob you. No, seriously...if you want real service when you are in Pittsburg look up Pedal Power it is professionally run and will get whatever you need in a timely manner...dont count on Roger or trust him....dont believe me....walk in his shop.

OVERALL
RATING
2
VALUE
RATING
1
Showing 1-3 of 3  

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