Northtowne Cycling and Fitness - Bikeshops, Cedar Rapids, Iowa

Northtowne Cycling and Fitness - Bikeshops, Cedar Rapids, Iowa

DESCRIPTION

Shop that sells roadie gear, mountain bike gear and cruisers, and gear (little of everything). Helpful staff and pretty laid back.

USER REVIEWS

Showing 1-7 of 7  
[Aug 07, 2011]
Brian
Weekend Warrior

My fiancee and I both bought new Specialized bikes and over $600 in accessories from this shop. They did a great job selling us everything.

Customer Service

Don has a very poor attitude towards customers. My bike had an issue with runout on the crank and he tried saying it was normal. Specialized called their shop and told them to fix my bike. Don told me he had to try 5 different cranks before finding one that was straighter but still not straight. After talking to another authorized Specialized bike shop and learning that my bike should have never been put on the floor irritates me. This guy DON, is arrogant at best. DO NOT do business with this shop if you want good customer service.

Similar Products Used:

I will never buy another bike or anything from this shop.

OVERALL
RATING
1
VALUE
RATING
1
[Oct 12, 2009]
Kerrie
Cross Country Rider

Northowne fitness in Cedar Rapids, iowa has mostly road bikes and fitness equipment

Customer Service

Poor. I purchased an expensive ($1200) elliptical trainer in December of 2007. I had it less than one year and the roller needed to be replaced, which does happen sometimes.

My problem with this store is that every experience I have had with getting things serviced under warranty has been difficult. The person who replaced the roller would not listen to what I had to say about the unit and was very dismissive of my concerns. At the time the roller was replaced (incorrectly), I also noticed significant rust starting to happen. Those concerns were summarily dismissed and now, two years later, my trainer is completely covered in rust. Check out the photos:

http://www.me.com/gallery/#100059

I bypassed Northtowne all together and contacted the manufacturer, who was much more helpful. The manufacturer has agreed to completely replace the unit, but they preferred to do so via Northtowne rather than ship directly to me. This made sense to me so upon the manufacturer's request I contacted Northtowne for a drop shipment, and they could not have been more difficult about it. Condescending, Blaming. Defensive.

Similar Products Used:

Don't purchase anything from these people unless you plan on not needing any kind of after-purchase service.

OVERALL
RATING
1
VALUE
RATING
1
[Mar 15, 2009]
qotsa
Weekend Warrior

I hit every bike shop from Cedar Rapids to Iowa City and ended buying from Northtowne. Great staff! Derek was who I dealt with most was awesome. I got a great bike at a fair price.

OVERALL
RATING
5
VALUE
RATING
5
[Jul 17, 2007]
fastale
Cross Country Rider

good selection of bikes and very knowledgeable staff. I live about as far from this shop as possible while living in the corridor. as a matter of fact i was a dedicated customer to another shop (i will not say names) but then a new owner took over and the place went to sh*t. but i am not reviewing that shop so... the staff @ northtowne is very good. they knew the answers to my questions and didn't BS me. I would highly recommend this shop to anyone.

OVERALL
RATING
4
VALUE
RATING
5
[Jun 27, 2007]
Mike
Downhiller

Lots of bikes and a good variety of bikes. Also sell fitness equipment.

Customer Service

Always had very good customer service. Very friendly and helpful. For example, I had a pair of brake pads I purchased to put on a bike and they wouldn't fit. I put the old ones back on and didn't return the pads for about a year. They took them back and gave me full credit for them. They know bikes very well.

Similar Products Used:

Shop is nice and clean, staff is friendly and helpful. My biggest complaints about them are that they are on the other side of town and getting out of the shop is tough to do (on a busy street and there's no light).

OVERALL
RATING
5
VALUE
RATING
5
[Jun 27, 2007]
Mike
Downhiller

Lots of bikes and a good variety of bikes. Also sell fitness equipment.

Customer Service

Always had very good customer service. Very friendly and helpful. For example, I had a pair of brake pads I purchased to put on a bike and they wouldn't fit. I put the old ones back on and didn't return the pads for about a year. They took them back and gave me full credit for them. They know bikes very well.

Similar Products Used:

Shop is nice and clean, staff is friendly and helpful. My biggest complaints about them are that they are on the other side of town and getting out of the shop is tough to do (on a busy street and there's no light).

OVERALL
RATING
5
VALUE
RATING
5
[Jun 19, 2007]
roachjm
Cross Country Rider

This place is terrible. Poor customer service. Discrimination. Don't ask for Derek.

Customer Service

Terrible.

OVERALL
RATING
1
VALUE
RATING
1
[Jun 14, 2007]
boogar73
Weekend Warrior

Something for everyone. Nice folks, real helpful.

Customer Service

Real good. Set me up with fat boy's spring for my rear Vanilla shok.

Similar Products Used:

Doesn't have a real borad selection of MTN Bike stuff but can get you what you want.

OVERALL
RATING
4
VALUE
RATING
4
Showing 1-7 of 7  

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