Bicycle Emporium - Bikeshops, Auburn, California

Bicycle Emporium - Bikeshops, Auburn, California

DESCRIPTION

Bicycle Emporium, The Finest Bicycles and Accessories. 25 years in Auburn, CA. Complete line of Santa Cruz, Trek, Intense, Fisher, Redline, Colnago, Pinarello, Look, Cervelo, De Rosa Electra Bicycles. We are a Campagnolo, Shimano, Fox Suspension Authorized Service Center. We can do Custom Suspension Tuning, Custom Bicycle Fitting, Various Cycling Events and Weekly Shop Rides Road and Mountain! Check us out on the web and visit our Event Calender!

USER REVIEWS

Showing 1-10 of 10  
[Feb 10, 2012]
PACS
Downhiller

Pretty good sized shop. Easy access from the freeway.

Customer Service

Bought a bike from the shop via Ebay. Ended up getting a pretty good deal. Customer service overall was fair to poor. Paid for the bike promptly and drove 2 hours to pick it up. Took a long time to get help once I got there. A few of the components had been switched out to lower quality parts by the time I got there (vs. the posted pics on ebay). No big deal, they eventually agreed to change back to the advertised components.

Couldn't get a receipt right away due to "some complications" with the way it was sold through ebay. Made multiple calls and emails to Curtis, basically was blown off and still don't have a receipt for my homeowners insurance.

Really only dealt with Curtis, so can't comment on the rest of the shop's staff.

Similar Products Used:

The build quality overall was ok. Had to buy brake kit and bleed the brakes immediately since this was not done correctly at the shop. Chain guide was not put together properly, needed a trip to the LBS for parts. All in all though, the bike has been pretty solid.



OVERALL
RATING
2
VALUE
RATING
2
[Oct 17, 2009]
JohnnyG 1970
Cross Country Rider

SHOPPED ON LINE.

Customer Service

WAS OK AT THE TIME. SOMETIMES IT WAS VERY HARD TO GET A HOLD OF CURTIS. HE WAS THE ONE HANDLING MY BIKE ORDERS.

Similar Products Used:

THEY DID THE OLD ROPE YOU IN THING. The FIRST BIKE- SANTA CRUZ NOMAD COMPLETE BIKE. AKA- CUSTOM BUILD. I GOT A GOOD DEAL BUT IT WAS LIKE PULLING TEETH. THE SECOND BIKE S/C CHAMELEON S/C COMPLETE BIKE S/C BUILD KIT- OK DEAL NOTHING TO WRITE HOME ABOUT. S/C DIVER8- THE DEAL WAS ALL WORKED OUT. THEN WHEN THE BIKE CAME IN, THEY- BILL THE OWNER TRIED TO PULL A FAST ONE. AKA UP THE PRICE. BAD MOVE. I CANCEL MY ORDER AND GOT MY DEPOSIT BACK.

OVERALL
RATING
1
VALUE
RATING
2
[Mar 17, 2009]
Anonymous
Downhiller

I'v been coming to this bike shop for about the last 10 years. These guys can help with just about anything you'll need. Always friendly and very helpful, even if you just come in to hangout.

Customer Service

The best customer service iv seen in a bike shop. The whole staff is very knowledgeable about every product they carry. Also have very skilled mechanics, and really quick turn around times for tunes.

Similar Products Used:

These guys really know there stuff about bikes. I like coming to this shop because i never feel pressured to buy things, or get the cold shoulder when i come in to hangout after a ride. By far the best shop around.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 16, 2009]
TroutFarm
Cross Country Rider

A pro shop, but with great deals on entry level things as well. These guys keep bringing in exotics, even in tough times. Always have what I need...and they make me feel like an important customer, even if I am not buying a new Nomad every week.

Customer Service

Always well staffed. Sometimes too successful for their own good, but always polite.

Similar Products Used:

Suspension guy is awesome. Set up my older Litespeed Niota . Now it is like a brand new bike.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 29, 2007]
Don Meyers
Cross Country Rider

Fully Stocked with a wide selection and price ranges. QUALITY Bike Techs...

Customer Service

I have a Cannondale Gemini about 4 years old. I had another bike shop (Bike Works)in Auburn service my front forks. They got it wrong the first time, so I brought it back. They charged me again even after discussion that the first attempt was unsucessfull. I took my bike to CBE. They took one look at the forks and sent them back to the factory. It only took a one week turn around and completly rebuilt them ($75 total)for a bargin. That was 18 months ago and still no leaks to date. I ride all seasons, twice a week in the American River Canyon. Good Terain. My most recent experience with CBE was even better. I was reluctant to take my bike in, not wanting to have any down time. I rode Monday, and the Bottom Bracket was really making noise and I could feel it in the peddles, it was shot. So into CBE I go after the ride. Figuring it's going to be 1 to 2 weeks until parts and scheduling permit. I experienced "Superior Customer Service" when one of their Techs rode it and agreed it was shot... He put it on the rack, tore it down, replaced it with parts they had in stock. 45 minutes later I walk out with a working bike. Now that's "Superior Customer Service".
Thanks CBE.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 06, 2007]
Daniel Gazarian
Racer

Cambria Bicycle Emprium is the best of the best. If your looking for an elite shop that will cater to your every need, in an efficient, timely and professional manner, go to CBE! Every member of their staff has a demeaner that represents a business that treats every person that walks through the door like their important. My experience with the shop has been awesome, often they are quite busy on weekends, but if you have some patience they will make a commitment to get around to you and help your every question. Cycling really does seem like their passion, rather than just their job and to me that is important because they really know how the product handles and performs rather than reading some pamphlet.

Customer Service

Their service at the shop is excellent, being a great job starts with customer service and it seems like they only have the finest individuals working for them that treat customers with utmost respect and understanding.

OVERALL
RATING
5
VALUE
RATING
5
[Aug 28, 2007]
Gene R
Cross Country Rider

These guys have a great selection of middle of the road parts as well as the high-end goodies that I like. This bike shop is the biggest no brainer got to go to shop in the Sacramento area. Lots of bikes, both road and mountain. There is even a great supply of bikes for the kids!! Go to Auburn and see for your self, you will not be let down. I have been a customer since 1989 and can honestly say that CBE is as good as it gets.

Customer Service

Great staff and a ton of knowkledge. You got a problem they have the answer. Great customer service is what keeps a shop in business and the longevity of this bike shop is a testimate in it's self. I brake lots of stuff and these guys keep me on the trail!

OVERALL
RATING
5
VALUE
RATING
5
[Aug 08, 2007]
AAnderson
Cross Country Rider

Definitely some of the best inventory in the area with high-end bikes and components regularly in stock.

Customer Service

Outstanding staff who are knowledgeable and extremely helpful. Curtis does a great job and is why I will drive the extra miles to go to Cambria Bicycle Emporium versus closer shops. I will pay a little more vs. online shopping because I trust this shop.

OVERALL
RATING
5
VALUE
RATING
5
[Jun 04, 2007]
spyros
Downhiller

great shop help full they helped me get my dome and just the best bike shop in the land

Customer Service

the best there is no better

Similar Products Used:

THE BEST ALL OF THE GUYS THERE ARE THE BEST THE BEST GO THERE

OVERALL
RATING
5
VALUE
RATING
5
[Mar 22, 2007]
John

OVERALL
RATING
3
Showing 1-10 of 10  
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