Surprise Bicycle - Bikeshops, Surprise, Arizona

Surprise Bicycle - Bikeshops, Surprise, Arizona

DESCRIPTION

USER REVIEWS

Showing 1-6 of 6  
[Jun 06, 2011]
mikey85051
Cross Country Rider

Went to Surprise Bikes a couple of times. Had the guy service my for and he had my bike for 9 days. He said he took the bike home to work on it. When I finally got it back the front brake wasn't working and the was a 4 inch scratch down to the metal. He blamed it on me said I brought in that way. Then he wanted to charge me double what hw quoted me. I never went back.

Customer Service

Customer service was terrible. The owner and some teenage boys were very rude.

OVERALL
RATING
1
VALUE
RATING
1
[May 13, 2009]
Anonymous
Cross Country Rider

They built my Intense Tracer VP. Unbelievable customer service. Mark fit me perfectly. Very professional staff. This is my new favorite bike shop. Thank you again for treating me with respect and being so quick on the build kit. I was out riding the same day my frame came in.

OVERALL
RATING
5
VALUE
RATING
5
[Feb 09, 2009]
NG
Weekend Warrior

This shop has the worst sales force. They are not good on what they promise. Very unprofessional and would highly reccomend you go to a more established bike shop. Very, Very disappointed!

Customer Service

Poor, extremeloy poor!

OVERALL
RATING
1
VALUE
RATING
1
[Apr 16, 2008]
Cross Country Rider

Got me a great deal on a Yeti for myself. We are now in the midst of buying one for my son. I go in there occasionally to buy stuff and for repairs. They are always nice and efficient. They just recently fixed my wifes bike after taking it Performance where it was royally screwed up. Surprise Bikes fixed it and my wife loves it, so I'm happy. Definitley recommend this bike shop!

OVERALL
RATING
5
VALUE
RATING
5
[Jan 10, 2008]
bryan staffa
Cross Country Rider

Very clean and organized. People were very nice. A very friendly feeling in the shop. Been there a couple of times before and always happy about my visit.

Customer Service

They fixed my rear shifter while I waited. Even offered me a coke while I waited.

Similar Products Used:

Great shop. Will continue to shop there. Thanks guys!

OVERALL
RATING
5
VALUE
RATING
5
[Jan 02, 2008]
Anonymous
Cross Country Rider

They are always willing to go the extra mile.

Customer Service

Went out of their way to custom order parts for me. Very pleased with the customer service. Owner took time to explain differences in components to me.

Similar Products Used:

Will definitely return for future purchases or repairs.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 02, 2007]
mustride
Weekend Warrior

Very happy with the customer service. They really took the time to help me with my questions. Fixed our bikes very quickly.

Customer Service

All the employees were very kind and polite. Greated us right away. We felt very comfortable there.

Similar Products Used:

Will defininetly return. Extremely happy with our visit.

OVERALL
RATING
5
VALUE
RATING
5
[Nov 29, 2007]
justin pinckard
Weekend Warrior

Very pleased with the service. The gentleman I spoke with was very knowledgeable and polite. My wife and I bought 2 bikes for them. Will certainly return again.

Customer Service

Excellent!

Similar Products Used:

No pressure sales. Very comfortable to talk with.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 01, 2007]
daugela
Weekend Warrior

I've only been to this shop three times, yet each time was a poor experience. It seems the shop manager/owner was never there and left his shop attended by young teenage boys - family? I'm not talking about 119 year old guys who are kick ass MRB riders, but 14 yearold kids who couldn't tell me the difference between derail cable and brake cable.

Customer Service

Thekids were eager to help but their inexperience was obvious.

OVERALL
RATING
2
VALUE
RATING
2
Showing 1-6 of 6  
MTBR Newsletter

Get the latest mountain bike reviews, news, race results, and much more by signing up for the MTBR Newsletter

THE SITE

ABOUT MTBR

VISIT US AT

© Copyright 2019 VerticalScope Inc. All rights reserved.