Performance Peoria - Bikeshops, Peoria, Arizona

Performance Peoria - Bikeshops, Peoria, Arizona

DESCRIPTION

#1 Bicycle Retailer in the World with the best prices around. Shop includes Road Bikes, MTB Bikes, and accessories, as well as a mechanic shop with highly knowledgeable and trained professionals.

USER REVIEWS

Showing 1-6 of 6  
[Feb 05, 2012]
Danielrg_usa
Weekend Warrior

The shop itself is very nice and clean. There is a wide variety of bikes, components and accessories to choose from. It is a nice place to window shop but that is about all.

Customer Service

The customer service is horrible. I have been to this shop several times over the course of 7 months and have been disappointed every time. The last time that I went in I was doing some research on different disk brake systems. I was leaning towards Avids BB7's and wanted to see if I could check them out in person. When I was approached by the salesman I explained to him my intentions, budget and what I had already read online. He immediatly told me that Avid's BB7 kits were junk and turned me towards a hydralic set that two times more expensive than my budget allowed. For only a front set at that. I explained to the gentlman that I had read numerous reviews on the BB7 kits and that they were considered better than many hydralic sets on the market. He again steered me away and said that reviews online are not even worth considering. Bottom line, I have never recieved a straight answere from any of the salesman in this store. Asking them questions is like buying a used car or talking to a military recruiter.

Similar Products Used:

Go here only if you want to window shop and get out of the house. Other than that take your questions and money elsewhere.

OVERALL
RATING
2
VALUE
RATING
1
[Jun 01, 2011]
Bryan
Weekend Warrior

They are not 100% satisfaction. I bought a 2k bike from them and I was told "You cannot receive a full refund u will get a partial refund based on their opinion and usage." the bike as used about 10 hours and the Front fox forks went bad according to another bike shop. I was told they were not under warranty and I was left with what it is what it is." I will never spend that kind of money for a bike again and especially form Performance Bikes anywhere. The manager instantly attacked me even though i was very honest and polite about returning the bike. He told me quote we will not be a whipping post for you abuse our policy" At that point I knew there was no chance at a full refund so i sold the bike and took a huge hit. STAY AWAY from them. 100% rejection not satisfaction.

Customer Service

They are not 100% satisfaction. I bought a 2k bike from them and I was told "You cannot receive a full refund u will get a partial refund based on their opinion and usage." the bike as used about 10 hours and the Front fox forks went bad according to another bike shop. I was told they were not under warranty and I was left with what it is what it is." I will never spend that kind of money for a bike again and especially form Performance Bikes anywhere. The manager instantly attacked me even though i was very honest and polite about returning the bike. He told me quote we will not be a whipping post for you abuse our policy" At that point I knew there was no chance at a full refund so i sold the bike and took a huge hit. STAY AWAY from them. 100% rejection not satisfaction.

Similar Products Used:

They are not 100% satisfaction. I bought a 2k bike from them and I was told "You cannot receive a full refund u will get a partial refund based on their opinion and usage." the bike as used about 10 hours and the Front fox forks went bad according to another bike shop. I was told they were not under warranty and I was left with what it is what it is." I will never spend that kind of money for a bike again and especially form Performance Bikes anywhere. The manager instantly attacked me even though i was very honest and polite about returning the bike. He told me quote we will not be a whipping post for you abuse our policy" At that point I knew there was no chance at a full refund so i sold the bike and took a huge hit. STAY AWAY from them. 100% rejection not satisfaction.

OVERALL
RATING
1
VALUE
RATING
1
[Jul 29, 2009]
paregeoff
Weekend Warrior

Lots of inventory and plenty to choose from. Great deals on components and incentives for signing up for their performance membership card. They offer 100% satisfaction guarantee and 90 day low price guarantee. They do not carry namebrand bikes like trek, gary fisher, or cannondale. That's just fine with me as a newbie in mountain biking who's just starting out.

Customer Service

Fantastic! The fellas were easy to talk with. Very knowledgeable and friendly. After only a few minutes in the shop, I felt like the employees were my buddies. They made me feel that they were approacheable and will take care of my bike needs. Will, Bob, and Tony are cool dudes.

Similar Products Used:

I purchased 29er from them last week and loving it.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 18, 2009]
jdevilphx
Weekend Warrior

It was great because it was a large shop with a lot of inventory from bikes to dietary supplements. The prices were very competitive and lots of discounts, especially if you are a first time buyer there because you get a sign up discount which is great if your making a large purchase. Love the free lifetime tune-up on bike purchases.

Customer Service

Service was average, knowledge on products was great. The one disadvantage of buying from a large chain instead of the local bike shop is that the sales rep isn't as concerned with making the sale. Out of 3 people working that day only 1 employee wasn't trying to avoid customers. I understand that the tradeoff for great customer service is price though.

Similar Products Used:

Worth checking out, i would have rather purchased from a local entrepreneur, but my budget was more important when it came down to it.

OVERALL
RATING
3
VALUE
RATING
3
[Sep 10, 2008]
jamZlaw
Weekend Warrior

Dude!
( I really dont talk like this) I found out bout these guys when they were exclusively online-then one day I was back in Houston looking to replace my stolen Kona (that got ripped off in Biltmore area) I stumbled upon Performance. What a relief! Orginally, I wanted to buy a K2 Base 2.0 from REI, THEN-I saw the K2 Factory 4.0 and the price was to good to pass up.
Git this, both stores were super in customer service and bike knowledge, they were strickly looking to my me happy! Keep up the good work guys!

OVERALL
RATING
4
VALUE
RATING
5
[Jul 16, 2008]
Anonymous
Cross Country Rider

The entire staff is awesome. Everybody is helpful and knowledgeable. only people other than myself that i trust my bike too.

Customer Service

Customer service is amazing. Everyone is always willing to helpp you find whatever it is you need or are looking at.

Similar Products Used:

this is my LBS and i plan to keep it that way

OVERALL
RATING
5
VALUE
RATING
5
[May 11, 2008]
Tjokkits
Weekend Warrior

The shop is well stocked, staff knows what they are talking about, very friendly and helpful,

Customer Service

I am from South Africa, came to US on business trip and decided to bring my bike along. On assembling my bike had some issues with the brakes etc, so i popped into the shop, walked out of there literally with a serviced bike!!

I really enjoyed, Richard and the rest of the staff, gave me genuine advise and did not have an issue with me asking for all sorts of chores like having my wheels pumped etc.

I am not used to this kind of service.

OVERALL
RATING
5
VALUE
RATING
5
[Jan 11, 2008]
T-Marsh
Weekend Warrior

Pretty great shop. It's the closest to my house so i'm in there at least 2-3 times a week. Everyone that works there is very knowledgeable and friendly. Although the original Manager just recently left, the staff and store are great

Customer Service

Customer Sevice is great, there is always someone that will help you. Every person is always happy to help.

Similar Products Used:

Just an all around great store

OVERALL
RATING
5
VALUE
RATING
4
[Dec 28, 2007]
Hang04
Cross Country Rider

Large shop, good supply of just about everything, competitive prices.

Customer Service

Friendly and knowledgeable, always willing to help, even if you are not buying anything.

OVERALL
RATING
4
VALUE
RATING
4
Showing 1-6 of 6  
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