Adventure Bike - Bikeshops, Mesa, Arizona

Adventure Bike - Bikeshops, Mesa, Arizona

DESCRIPTION

This is a complete family to enthusiast stocked full service bike shop. Reasonable prices. Service oriented.

USER REVIEWS

Showing 1-10 of 16  
[Oct 27, 2012]
bruce
Cross Country Rider

This shop is in Mesa, in a strip shopping center. It is relatively small with almost the entire floor and walls adorned with bikes and stuff we all need. They keep typical hours and have a fairly large service area in proportion to the retail size. This shop is a bit far from me and I literally drive past about ten bike shops to get to it, but I was in desperate need of a shop who gave a damn about me and my bike and had the expertise to work on my Santa Cruz Tall Boy. After so many bad experiences with Global Bikes, Performance, Landis and (now defunct) Cactus Bikes, I drove about 15 extra miles in search of a shop to call my own.

Customer Service

I was greeted promptly upon entering the shop. The guy at the counter listened to what I was asking. I simply wanted a race tune-up for the Tour of the White Mountains 2012. I explained that I was leaving for the race in two days and my goal was to pick up my ride on the way out of town. This left little margin for error and I must admit I was apprehensive in making this arrangement with a shop with which I had little knowledge. The guy at the counter actually wrote down the details of my request on the tickets and I left. It was a smooth transaction and left with my claim tickets and he moved my bike into the service area. I received a phone call the morning of my day of departure telling me my bike was ready. I was thrilled! I picked up my ride and here were my impressions... 1) Bike was perfectly tuned. 2) One brake pad replaced. 3) Derailleurs perfectly tuned. 4) Tires had new Stans. 5) Bike frame and wheels and all non mechanical parts had been thoroughly cleaned - almost polished. I was blown away.

Similar Products Used:

In my opinion, the tune-up is a lost art. It has become an easy 80 bucks for almost every shop Ive used in five years and while I don't doubt other shops have the qualified wrenches to do a solid job, it is frustrating that nobody seemed to care enough. So much so that when I get my bike back usually there is always some tweaking I have left to do and that simply sucks. Not one other bike shop ever bathed my bike and left it as clean as it had been since brand new. Not one other bike shop ever left my ride in perfect riding/racing condition. There is a fine line between completing a job and doing it right. Adventure Bikes exceeded my every expectation and I will happily drive past those ten bike shops and make my way to MY new local bike shop where they not only know what the hell they are doing, but they seem to value going the extra mile and that, my friends, just doesn't happen very often any more.

OVERALL
RATING
5
VALUE
RATING
5
[Aug 17, 2012]
carp14
Racer

I went there to buy my son a BMX bike, we ended up buying an Eastern, the very next day after set-up both tires were flat. When we returned it to the shop we got a run around and $64.00 later we had to pay for new tubes. Giving them the benefit of the doubt I brought this season's race bike to be assembled there on the recommendation of the guys at Pivot who said they were an authorized dealer. Needless to say from the beginning I was receiving that gut feeling they had little to no knowledge of Pivot's, (compatible parts), or high end MTB parts in general. Most questions I asked were answered with a confused gaze and a "I'm not sure". But the guys at Pivot have always been knowledgeable and I feel wouldn't lead me down a bad path.
It took well over a week to assemble and interestingly enough when I went to pick up the bike it had flat tires.."Oh it may take a while for the sealant to spread" so let me air it up.The next day as I went out for work, stan's sealant (Or a least that what I am assuming ) was leaking out of both tires, and they were flat again. So I called the shop and they began to give me the run around about tire compatibility and immediately started to up sale me for more money. I called Stan's gave them my wheel set/tire info and they stated that there should be no problems and the set up was more than likely done wrong. Went back in and what seems to be this young inexperienced kid (Maybe the owners son) immediately started to tell me that I needed to buy new tires and that it wouldn't work..so on and so on. I told him I called Stan's directly and he stated that they didn't know what they were talking about and can't be trusted...hmm..Stan's? He said he would put more air in the tires and that's it...I asked to speak to the owner who came out of the gates upset saying that I just wanted to be mad at someone and it's guys like me who run local bike shops out of business? Funny as with the bike purchase and set-up I spent upwards to $1000.00 in his shop in the last few months.. He then proceeded to say he wouldn't do anything and I said "Is this how you treat customers?" and with other customers looking at him in disbelief he back pedaled and said "Well uh I said I will try again"......I took the bike directly to another shop where the qualified mechanic immediately pointed out set-up mistakes.

Customer Service

Horrible doesn't describe what these guys provide. Honestly they give Mountain Biking a bad name as they are obviously there just to make a dime and up sale unknowing customers!

Similar Products Used:

My bike basically has to be rebuilt correctly at a different shop so I am still without it. Forks are rigged on the bike with the wrong adapter Derailleur cables are the cheapest on the market but priced as high end. Front derailleur is adjusted wrong and that was just with the quick once over who knows what else! If I took the bike out on the trails it could have been a dangerous day. At over 350.00 charge you would think I would be on the trails (But in this case lucky Im not!)...These guys are TRULY INEXPERIENCED- Beware.

OVERALL
RATING
1
VALUE
RATING
1
[Mar 20, 2011]
qlorlane
Weekend Warrior

I've been looking at bikes for about a year and was disappointed with all the bike shops I'd been to. It seems they were only geared toward hard core bike enthusiasts and not to someone who was just looking into getting a beach cruiser to ride around town. Adventure Bike was the best shop by far! They were encouraging and patient and answered all of my questions (no matter how obvious or silly). I went right back in the next day and bought a fantastic cruiser. And it didn't matter which of their employees was waiting on me or checking in with me - they were all very courteous and helpful. I absolutely LOVE my new bike - it was the perfect fit for me. I would highly recommend their shop to anyone! :-)

Customer Service

It didn't matter which of their employees was waiting on me or checking in with me - they were all very courteous and helpful. I've been in several times since then and have always been impressed!

OVERALL
RATING
5
VALUE
RATING
5
[Oct 13, 2010]
Jake
Weekend Warrior

Store its self its awesome, filled to the brim with everything about Bikes!

Customer Service

I went in to order a replacement hanger for my bike, and was taken care of immediately after the current employee was done helping out another. However His attitude and tone were quite different from when he talked to the previous customer, as if he wanted me out of the shop and was dreaded to assist me. He did order the part promptly and said it was to be in the next day or day after but arrived 4 days later and it was the wrong hanger. i overheard them talk of attending a Test ride for Trek, could this have been why the order was delayed. Anyway i walked in again to tell him it was the wrong part and stood at the front register for 2 mins before anyone even acknowledged me. Bottom line is that the shop is cool looking and it looks like they might do some fine repairs but customer service toward me was awful. i was treated as a nuisance or pest. Is this because i weigh 260 and am 6', idk but ill try and avoid that shop. Still waiting on the right hanger to come in after reordering it 4 days ago.

OVERALL
RATING
3
VALUE
RATING
2
[Jul 11, 2010]
Sara DeSalme
Cross Country Rider

Great location, packed full of everything you need to for all kinds of riding styles.

Customer Service

All the guys there are very professional, amazing riders, knowledgeable, friendly and helpful. You can ask them anything and they know exactly what you need. they are not pushy trying to get that extra buck out of you. Great employees and the owner is awesome too.

OVERALL
RATING
5
VALUE
RATING
5
[May 13, 2010]
pschonig
Weekend Warrior

Excellent shop,good location in Gilbert,well stocked with a variety of road, mountain,and cruiser bikes, as well as parts and supplies. If they don't have the bike in stock you want, they will get it for you.

Customer Service

Customer service is second to none. Bill and Paul allow a customer to take their time to check out all the bikes and test ride any of their stock and most important answer all questions. I visited other shops, but always came back to Adventure. I went back four times, test rode twice and then purchased three bikes from Paul (Wife, Daughter, & myself).

Similar Products Used:

Do yourself a favor and go see Bill, Paul, or any of the staff at Adventure, you won't be disappointed.

OVERALL
RATING
5
VALUE
RATING
5
[Apr 08, 2010]
dantheglassman
Cross Country Rider

One stop shop. If what you need is not in stock they will get it quickley.

Customer Service

In a word Amazing, I thought customer service was dead untill I went here.

Similar Products Used:

Thanks guys you rock.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 27, 2009]
JohnnyBravo
Cross Country Rider

I have to 100% agree with the previous reviews on this shop. Its a smaller shop but PACKED with a great line up. Staff is friendly, helpful and very reasonable. As much I have been to this shop I have not yet encounterd a negative experience.

OVERALL
RATING
5
VALUE
RATING
5
[Feb 08, 2009]
Anonymous
Racer

I'd say "progressive" is how I would sum up the place. Good atmosphere. I've always been impressed with the Bill and his staff. They know and ride bikes.

Customer Service

The best period. I've been to many shops around the Mesa/Tempe/Gilbert area and none has impressed me more with repairs or just in helping me out of a jam. If i'm heading out of town for a race and it's closing time, they will never let me down with a quick repair, even if they may be swamped.

Similar Products Used:

These guys race and use/try what they sell. That is huge because I can't afford the money or the time to do that myself.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 24, 2008]
Boob man 55
Weekend Warrior

Sick!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Customer Service

awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Similar Products Used:

love the aaron ross odyssey grips ty seth

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-10 of 16  
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