Swiss American Bicycle Center - Bikeshops, Glendale, Arizona

Swiss American Bicycle Center - Bikeshops, Glendale, Arizona

DESCRIPTION

Swiss American is a true "Mom & Pop" shop that has been arround for years.

USER REVIEWS

Showing 1-10 of 10  
[Dec 30, 2010]
kherman8
Weekend Warrior

Swill American is a family owned business located in Phoenix Arizona. They carry a large number of brands and very high quality bicycle products.

Customer Service

I have been a loyal customer of Swiss American Bikes since 1985. They have always been helpful and knowledgeable and honest about their products and other products available on the market.

Similar Products Used:

The best part about Swiss American, to me, is that I am able to purchase items made in America from their store.If they don't have it, they have always been willing to order it for me. There are several bike shops between my home and Swiss American. I would drive past them all to get to Swiss. THERE I know I will get the highest quality item at the lowest price and support our local bike shop. Because of the times we are in, we should take care of home first. That is why I strongly support Swiss American and S and M Bikes.

We have purchased 4 bikes in the last year from Swiss American. Our entire family is set to ride, thanks to Swiss!

Go Gary, Go Gary!!!

OVERALL
RATING
5
VALUE
RATING
5
[Oct 31, 2010]
TacoBeer
Racer

Large and open, plenty of room to move a bike around and even pedal a bit. lot of road and mountain bikes, high end and less expensive models.

Customer Service

I always get immidiate help when I walk in, even when they are busy someone will get to you quick. Staff knows their product and can answer almost any questions, if they don't know (and it's unusual if they don't) they will find out.

OVERALL
RATING
4
VALUE
RATING
4
[Jan 14, 2010]
funboarder1971
Cross Country Rider

Swiss American is a great shop. When I was asking all my noob-questions they were always quite helpful and patient. When I needed a johnny-on-the-spot "its late on Saturday and I'm heading to Sedona tomorrow morning", Gary and Nick got me taken care of. Heddy is an absolute sweetheart and Mark will talk your ear off about bikes (but in a good way).

I've since moved away from the area, but I still hold Swiss-American in a very high regard. They've always been nothing but professional and friendly!

Customer Service

See above: EXCELLENT!!!

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I wouldn't hesitate to send anyone there for parts, service or a new bike. A great place to shop!!!!!

OVERALL
RATING
5
VALUE
RATING
5
[Dec 03, 2009]
Anonymous
Weekend Warrior

I would have to agree with jadanielc, there is a definite unfriendly atmosphere and attitude in SwissAmerican's bike shop. It doesn't matter how much business you have given them in the past, they seem to make you feel you are bothering them, even though when you walk in, there is nobody else in the store! They promise to call you on parts or bikes when they come in, but never do. Some repairs are rushed and sloppy, others are done satisfactory. I went to Southwest Bikes a few miles down the road, and received much better service.

Customer Service

Needs improvement

OVERALL
RATING
2
VALUE
RATING
1
[Sep 30, 2009]
Anonymous

OVERALL
RATING
2
[Nov 07, 2008]
azpoolguy
Weekend Warrior

Swiss American is a great little shop located in an area of the valley not well known for an abundance of trails. They stock a wide variety of mountain , rode, and bmx.

Customer Service

The customer service is the number one thing i have come to appreciate. I purchased my 26" full suspension and my 29r single speed from another shop before I found Swiss American. They have been more than helpful with any of my questions or crazy upgrade plans I have. I don't have alot of money to spend being the privider for a family of four and they are always ready to make sugestions for upgrades in performance that dont always benefit them but make my riding experience better.

Similar Products Used:

Great shop! Great customer service! Very friendly ! They are not just out to sell $7,000 and $8,000 bikes like some of the shops in Scottsdale. If you have a beater,$1,000 singlespeed, or a $7,000 carbon wonder bike they will be helpful,friendly,and ready to take care of any needs you have.

OVERALL
RATING
5
VALUE
RATING
5
[Apr 02, 2008]
Anonymous
Weekend Warrior

Clean and well lit. Nice display and good selection of parts etc.

Customer Service

Had been told 'this is a good fair shop' I bit, and I was rewarded with what I believe was as good an experience as I have had at any shop in this town - (been to lots over the last 50 years in Phx)
I ride an old boutique type bike (Klein) and I have had some strange dealings with shops over the years. These guys were straight arrow, not condescending to an old geezer ridin a goofy old bike. They were VERY helpful, very fast turnaround and FAIRLY PRICED. I even brought in all my 'internet purchased' parts - GREAT SERVICE and the work was excellent. Worth the drive from wherever you are in town.

Similar Products Used:

I like this place Good CS and no BS.
They also support numerous shop teams - gotta love that.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 08, 2007]
BlkYeti
Weekend Warrior

Nice combination of mountain, road and BMX bikes. They carry Orbea, Trek, Scott, Lemond, and Haro bikes in road and/or mountain bike configuration.

Customer Service

Really impressive! I had them swap parts from my hardtail to a new frame that I ordered online. They quoted me a complete assembly time of 24 hours but they called me later in the day to let me know that it was done. The labor and added parts were not bad either.
Bought an Orbea Road Bike there last week, and the owner was very helpful in helping me make a decision on the final buy. He is a Road Cyclist and so proceeded to educate me on the minor differences between each road bike manufacturers, little things like which is more race oriented or more comfortable etc. So after digesting all the information he'd given me I went back the next day and test drove the bike and took it home. No regrets the bike is great.

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With all the positive experiences I've had with them I think I'll be using them more to service my bikes and to buy accessories.

I'm also eyeing another Orbea Road bike there to add to my stable..maybe next year.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 09, 2006]
Anonymous
Cross Country Rider

This shop carries a very nice balance of parts. They have the lower end stuff for the cost conscious as well as the top of the line accessories and components. But everything they carry is quality, so you don’t have to worry about being sold some junk. Their bike selection is the same way. They have quality affordable bikes and some serious machines. You can tell their selection has been carefully picked.

Another nice aspect of the shop is the older bikes hanging from the ceiling. Its kind of like being in a bike museum when you look up.

Customer Service

The reason why I drive across town. These guys are honest, that's how they do business. They Service the bikes with exactly what they need and nothing more, plus the service fees are very reasonable and their work is quality. The place also has a very laid back atmosphere with jokes always rolling. They know their bikes inside and out, which is really handy when you’re not sure what bike will be best for you. This shop also has the Fit System, one of the best fitting systems out there!! Bottom line, I don't take my bikes anywhere else.

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I should also mention the Swiss America bike team. A great group of roadies and mountain bikers that range from recreation riders to expert level racers.

Theres a reason Swiss has been around for so long.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 07, 2006]
Kevin
Cross Country Rider

This good ol' shop has everything. Cruisers, comfort, bmx, hybrid, road, and mountain bikes. Their accessories are up to date and quality. They also have some very high performance eye candy to drool over. The shop also has a very nice feel to it with the old bikes hanging from the ceiling, just look up and you’re in a bike museum.

Customer Service

The reason why I drive across town. These guys are honest, that's how they do business. They Service the bikes with exactly what they need and nothing more, plus the service fees are very reasonable. The place also has a very laid back atmosphere with jokes always rolling. Bottom line, I don't take my bike anywhere else.

Similar Products Used:

I've been to quite a few shops, and none of them compare to this one. That's probably why the Swiss America Bike Team is so large.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-10 of 10  
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