Performance - Bikeshops, Scottsdale, Arizona

Performance - Bikeshops, Scottsdale, Arizona

DESCRIPTION

Retail with repair shop. Performance Club member benefits.

USER REVIEWS

Showing 1-10 of 11  
[Dec 28, 2008]
dcdinaz
Weekend Warrior

competent and adequate help.

Customer Service

friendly, attentive.

Similar Products Used:

great prices!

OVERALL
RATING
4
VALUE
RATING
4
[Oct 21, 2008]
BRA DOG
Cross Country Rider

I usually got to the Chandler store, Never again!!!!!!

Customer Service

These people are a joke including the manager. There techs in the back are a bunch of punks with bad attitudes just trying to make a buck. I have taken all my bikes here in the past. Keep in mind, I live in Surprise and make the drive out there because I used to get great service.

OVERALL
RATING
1
VALUE
RATING
1
[Oct 12, 2007]
SenorSlacker
Weekend Warrior

Once upon a time, Performance bike showed the promise to bring bicycling to masses. Offering quality bikes at competitive prices and a williness by it's staff to share information with the customers without the condensending tone that is sometimes received at a LBS, Performance Bike was definitely going to be the business model to replicate in the next century. Unfortunately, a few years ago, Performance went corporate and stopped hiring bicycling professionals. Instead you will find retirees or anyone else willing to work for minimum wage to provide you information on your first bike. In addition, their choice of product went from all major manufacters to just their internal labels, Forte and Spin Doctor. This shop like all Performance bike shops is just another McDonald's on the corner. Nothing to differiante itself from a tough market.

Customer Service

If you want to call it that, yeah Performance provides customer service. Eventually the staff members will stop chatting with each other, come over to the register, ask you if you are a member, ring you up and take your money. Just don't ask any questions about production location or product brands other than Forte and Spin Doctor. They do not know.

Similar Products Used:

Other than fixing a flat tire, which will take them 3 days, because they are always backlogged, Performance outsources all of their bike repairs. Don't believe me? Watch the shop and let me know if you see them doing any other repairs other than flat repairs and bike adjustments for a new sale?

OVERALL
RATING
2
VALUE
RATING
2
[Aug 27, 2007]
Anonymous
Downhiller

I read all the reviews on the performance shop. I speak only of the performance store in Scottsdle on Northsight. I literally came in off the mountain tril funky dirty my hair looked like I had just stuck my hand in a light socket. Sometime my friends try to call me buckwheat but I dissuade them of the idea lol. anyway I was having bike problems, and all the salesmaen were busy, one of the techs came out of the store worked on my bike. Then spent a LOT of time answering my questions, not caring what I look like, and yes I told them i was not going to buy a bike. For this reason even thought I could save $199 online, I am purchasing a GT I-drive % from them.
they were good to me people, and I did not look the part of a rich scottsdalian.
Peace

Customer Service

ustomer service was exempliary, fixed and adjusted my bike, in short order.

OVERALL
RATING
5
VALUE
RATING
5
[Jul 12, 2007]
VooDooGuy
Weekend Warrior

Good prices if the stuff is on sale. ALWAYS check the Performance online price and they've been good about matching it. Shop is clean, selection looks good. I do feel pretty much on my own when I visit and need to be sure I know what it is I am looking for. Clearly, they are there to move bikes. Spent 2K on a carbon road, which I think is significant, but did not get the personalized care that I would like. When I picked it up had to ask to get fitted... Again, prices can be pretty darn good. You can save on shipping costs by having stuff delivered to the store.
I like the Performance member club because it's paid off for me.

Customer Service

One guy in the store has taken some time. Otherwise, they do come across as though they're bothered to be asked. As a new roadie, I had lots of questions... I will not buy my MTB there.
I guess it matters who you might be talking too on that particular day. I now do my research extensively before I walk in to the store.

Similar Products Used:

Prices can be good. Perf Membership works for me. I go back, but do not plan on buying another bike from them.

OVERALL
RATING
2
VALUE
RATING
2
[Apr 12, 2007]
Yardstick
Weekend Warrior

This shop seems to cater to people with more money than they know what to do with. Most of the bikes, parts, clothing and other accessories are rediculously overpriced. Even their store brand stuff is more expensive than it should be.

Customer Service

I'm almost certain the employees get training on how to be pompous and smug so they can treat customers as if they're wasting their time. That's the only way I can make sense of having the same experiences with Performance employees in Washington as in Arizona.

Similar Products Used:

This is an absolute last resort shop that I will visit if there are no other options left and I need a part right away. Most of the time I would rather wait for mail order parts to come in and not ride than visit this store.

OVERALL
RATING
1
VALUE
RATING
1
[Apr 08, 2007]
Anonymous
Cross Country Rider

Good selection, pricing is all other the place and even though they claim to price match on the two occasions that I asked them to match a price listed in Nashbar (which is supposed to be Performance as well according to the sales person) they went out of their way to make sure that it would not happen. Performance says "just bring in the ad and if it is in stock they will match the price" what they do not say is that they will call not only once but twice speaking with two seperate people to confirm this, etleast was my expeirence.

Customer Service

Customer service was good, the only drawback is they try to get you to sign up to be a Performance Team Member a little to hard.

Similar Products Used:

Maybe I am just upset because I had to settle for a lesser grade componenet and had my hopes up thinking they would honor their "price match policy". The sales person actually told me that I was screwed even before double checking Nahbars price as if he knew something I didn't.

OVERALL
RATING
4
VALUE
RATING
4
[Mar 19, 2007]
bconneraz
Cross Country Rider

national chain, focus on value and selection

Customer Service

the guys at the shop are friendly

Similar Products Used:

bottom line- performance is a great place to save money on parts, and if you know what you need, you'll have a great experience. tubes, tires, and small parts are always available, and they blow the doors off most LBS's as far as price. 10% back on purchases is great too if you are a member. they are a national chain, and have a huge web presence; it's not a warm and fuzzy mom and pop shop, but why pay 7 bucks for a tube when you can get it at performance for 3? if you need personalized service, go to a local shop. If you know bikes, and need parts at a savings, go to Performance.

OVERALL
RATING
5
VALUE
RATING
4
[Mar 14, 2007]
Anonymous
Weekend Warrior

Performance bikes offers large variety of products from bicycles to supplements. The range of products offered is impressive. This is an ideal shop for bargain hunters that know what they want. The shop is not recommended for new cyclist because the staff is not knowledgable of the stores products.

Customer Service

The store employees are nice. They have an outstanding knowledge of the location of their products within the store. Just don't ask their opinions of the products, because they'll have none.

Similar Products Used:

Again the shop is fantastic for bargin basement hunters. While there are a lot of products offered, the shop does not carry speciality items. If you are not certain of what your needs are, you are better off served by shopping at a LBS.

OVERALL
RATING
2
VALUE
RATING
3
[Sep 28, 2006]
tamen00
Racer

Caters to beginner cyclists just getting into the sport looking for a cheap bike. Decent prices on items when there is a sale, however you can get better prices online or at a local shop that you have built a relationship with. The Wal-mart of bike shops with employees that are not knowledgeable cyclists.

Customer Service

Employees not knowledgeable, but for the most part friendly. If you know what you are looking for and do not need to ask questions, the shops can work in a pinch. If you need to ask any questions or advice, the level of experience is not available at these shops. The employees do not ride, or do not appear to be cyclists so they have not used any of the products they are trying to sell. For the most part they are people that are hired to run a cash register.

Similar Products Used:

If you are a new cyclist, go to an experienced shop, get fit correctly, and spend a little extra money for the service and knowledge. These shops do little to promote cycling in the community and building relationships with customers.

OVERALL
RATING
1
VALUE
RATING
2
Showing 1-10 of 11  
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