JE James - Bikeshops, Rotherham, United Kingdom
JE James - Bikeshops, Rotherham, United Kingdom
Latitude | |
Longitude | |
City | Rotherham |
State | Rotherham |
Zip/Postal Code | |
Country | Europe |
Phone | 01709 538374 |
Shop Hours | |
Web Address | http://www.jejamescycles.co.uk |
Bike Shop Sells | |
Info Added By | mojo_man |
USER REVIEWS
[Dec 09, 2010]
MRSMOKEYBEAR
Downhiller
I ordered £78 worth of goods and cancelled delivery directly with the couriers and Joke E James as I could not afford to wait in for a number of days hoping that the goods would arrive. Basically I managed to get the things I ordered from another supplier actualy delivered while Joke E James were trying to get me to accept their delivery
Customer Service Minus 1,000,000,000 Similar Products Used: would you shop there? |
[Jul 05, 2010]
rico100
Cross Country Rider
the once a week option for me should be five days a week. i am a new employee of je james and i have witnessed huge improvements since january. opening a new warehouse just before christmas getting on top of stock levels and giving all items locations, getting all quantities right, on this fact if they can improve a little whilst dealing with all the tasks our number 1 priority is customers and we can now fully concentrate on this matter and speed up delivery service, customer relations will improve and the quality will keep rising. Customer Service obviously as a employee my customer service i must rate as great. i cycle to work daily and bought my bike from jejames. also my accessories back pack, tools, puncture repair kits. i do sometimes have to interact with our customers they have all been happy with the service they recieved. as for the harsh reviews we get on websites, we recieve more emails praising our service. Similar Products Used: keep faith in jejames and dont give up on them, they are settling in new warehouse and getting much more stock in and becoming very organsied. |
[May 24, 2010]
Binster
Cross Country Rider
Branches in Rotherham, Sheffield and Chesterfield that I've visited all in various amounts over the years (since 1997). Always a very good range of products from most of the main suppliers and cater from family bikes right up to high-end pro kit.
Customer Service Character of the three stores varies. Sheffield is often busy and service can be a little confused and distant in the 'Sports Performance Centre' if you are not a familiar face. The confusion is good for bargain hunting as there is an excess of discounted old stock, but make sure you have everything written and reciepted if you have any work done. The family side is much better and much more as you would expect, friendly and customer focussed if a little cramped.
Similar Products Used: Clearly they know what they are doing because they have been around for so long. Good range, good customer service but chaotic and sometime hit-and-miss follow up often marres the experience. In this time of Internet Retailing it can often be a wonderful experience to simply brows, and JE James offers this in spades.
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[Oct 19, 2009]
Anonymous
Cross Country Rider
Well the Chesterfield on is great, always answer the phone, always know what their talking about, always quick to phone back if they need to contact suplier. It's a nice big shop as well, close eonugh for me to travel to coz i don't like paying over the phone, or net. Kinda cheap as well... look on their internt site before you go down coz they don't update it to often, so i got £70 of a XTR crankset :) Customer Service Great, as i said they are fast and know what their on about. Similar Products Used: Just go into the shop, i can only speak to the Chesterfield one, but their nice people willing to help. |
[Oct 15, 2009]
mojo_man
Cross Country Rider
3 stores with internet shopping Customer Service I have been stupid enough to order twice from this place from the internet so maybe that’s a reflection on me.
Similar Products Used: If you are not in a hurry to get stuff they are cheap but don’t expect to get any sort of service. As the out saying says “you get what you pay for” |