Tweeks Cycles - Bikeshops, Abenbury, United Kingdom

Tweeks Cycles - Bikeshops, Abenbury, United Kingdom

DESCRIPTION

Our parent company Demon Tweeks is an award winning, market leading retailer in motorsport, road tuning and motorcycle clothing and accessories (www.demon-tweeks.co.uk). It is these high standards that are the backbone of Tweeks Cycles.

With a proven mail order infrastructure including dedicated sales and customer service departments we strive to make your purchasing experience an enjoyable and hassle-free one.

Our 130,000 sq ft destination store is also home to our brand new cycle showroom. Browse around our comprehensive range of cycles, clothing and accessories. Whether you’re looking to shave tenths off your time with a range-topping Time Trial bike or simply looking for a Hybrid bike to get you out and about with the family at the weekend, we have something for everyone and everyone’s budget. Our range includes quality children’s bikes, BMX bikes, Jump bikes, Mountain bikes, Hybrid bikes, Road, Triathlon and Time Trial bikes too. We also have a dedicated Ladies bike range with specific models in every style.

But it isn’t just about how efficient we are; just as importantly it’s a passion. We understand that you want to be speaking with knowledgeable and enthusiastic people who love cycling as much as you do. People that have been trained by the manufacturers and who can then relay this information to you either face to face, over the phone or by the content of our website. All to help you choose the right bike or product for you.

Our aim is to bring you the customer a greater level of service and choice. An experience where you can browse through our easy to use website from the comfort of your own home, safe in the knowledge that if required one of our technical enthusiasts is only a phone call away.

USER REVIEWS

Showing 1-1 of 1  
[Jun 24, 2012]
Scott O'Neill
Weekend Warrior

I have acutally never been to shop I ordered a Scott Scale 60 from them online (last year 2011) as they were 200 quid cheaper than anyone else. Delivery was quick bike was nicely boxed up with foam padding. So bike arrived without any marks etc.

Customer Service

Anyway freehub developed a bad wobble. So i thought Ill ring tweeks to get it fixed.

Spoke to a lad called Matt he said you can send it to us we will fix for free but you will be without your bike for a while he said could be 2 weeks worst case. But what you can do is find a local Scott dealer and they should honor Scott warranty as i don't live near Wrexham. So I ring Alans Bikes in Wigan get this scouse lad who said parts will be free but they will charge for labour. "But its under warranty" i said. "Erm its a grey area"he said.

I ring Matt back at Tweeks. What a very very helpful fella he is.
"Ok he said we will pick rear wheel up. Have you got a box and when is good for you?".
" Anytime is good for me and I can box it up".
He said ill ring you back. 10 mins later he said we can pick it up tomorrow morning(Tuesday).
Wednesday I get a call from another helpful, friendly compos mentis tweeks employee. Saying its fixed and ill send it back today.
Thursday I get my wheel back in working order.

3 days, what fantastic service.

Similar Products Used:

While I will not be going to tweeks shop as its not local. I have no hestitation in recommending them to other people when buying a new bike and would definaltey buy a new bike again from them in future. I wrote this review as its very hard to find quality aftersales service. Also I would like to thank the tweeks staff i delt with as you were superb. Customer support on the phone is a thankless job. I know I have done it. You deserve a good review.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-1 of 1  
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