Bike Bros. - Bikeshops, Cochrane, Alberta

Bike Bros. - Bikeshops, Cochrane, Alberta

DESCRIPTION

Established in 2003, Bike Bros. has become a destination for riders, and soon to be riders, from Calgary, Bragg Creek, Canmore, and much of Southern Alberta. Customers are happy to receive honest, informed information to help with their bike purchasing decisions. The product selection ranges from Kids bikes to BMX, Road, Commuters and of course Mountain Bikes which make up the majority of the selection. A big focus in the shop is full suspension bikes from Giant - stocking most of Giant's XC, Trail and All Mountain suspension bikes. KHS, Marin, Raleigh USA and Niner complete the bike options.

The service and assembly departments help the shop stand out. Bicycle assembly surpasses industry standards with the focus on building perfect bikes - bikes that work better and last longer than the average built bike. The service department has a great reputation which results in significant wait-times for service in the busy season... make an appointment.

If you're looking for small town feel in your big city bike shop, visit Bike Bros. It will be a shopping experience you will enjoy and find very informative.

USER REVIEWS

Showing 11-20 of 35  
[Mar 25, 2012]
Frank van Doorn
Weekend Warrior

Loads of bikes for all manner of rider and wallet. Great quality and so great bang for the buck! Everything I have needed has been there. I came home from Paris and watching the Tour de France finnish last summer all enthused. I researched what I generally wanted for a road bike. Went to BikeBros and there it was. We talked, I went home, two days later picked up the very bike I had researched and wanted. Karma? Now I'm in the Enbridge Ride to Conquer Cancer in June and who knows what else after that! Thanks Bike Bros!

Customer Service

Been to a lot of bike shops in the city, was not too terribly impressed with service. Either I was ignored, or was made to feel somewhat of a nuisance or a rank beginner. Then I wandered into BikeBros to pick up new brakes pads for the wife's bike. Friendly, helpful, knowledgable, sincere, we talked bikes, they showed me a bunch, asked all the right questions, had me test drive and not once was there a sense of urgency or pressure. They truly want you to be happy and on the right bike. Bought a great road bike last August and now am looking at a MTB for other terrain, gone is what I called my 80lb "pickup"!

Similar Products Used:

Everything the others have said and more. Honest, you won't find a better bike shop. Anywhere. I've tried. Others could learn a thing or two from BikeBros. Great guys, great shop. No regrets in spending time or money there. Simply the best in its field.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 25, 2012]
Mike H
Weekend Warrior

Great all-round bike shop, with friendly, knowledgeable staff willing to put in the time with any customer. I sent email queries to six shops in and around Calgary, and Graham at Bike Bros not only replied first, he actually put some thought into his reply instead of either "come and see our bikes" or no reply at all. When I got there staff was very helpful, I rode several bikes, discussed different options, got some settings tweaked on a couple bikes, and ended up walking out with what I think is a great bike for my needs, and under my budget.

Customer Service

Excellent customer service, big thanks to the shop's accountant who was filling in on the floor for a while, she got some bikes lined up for me to try and was very helpful. The latte of course was great, and I felt like the team there spent quite a bit of time with me (well over an hour) for what for them was probably a relatively small sale - mid-priced hardtail 29er, certainly not a ton of profit, but they still made sure it was the right purchase for me which was great.

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It's a bit further drive than some shops in the city but the service was well worth it. They took the time to make sure I had the right bike, even changing out the handlebar stem for a longer one, bringing a bike down from the rafters to try out, etc. It was worth the extra 20 minutes of driving, I'll recommend Bike Bros to anyone looking for a great shop.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 09, 2011]
Tomshack
Weekend Warrior

I've been to most of the big bike shops in Calgary (and some of the smaller ones) and have had some good service, some mediocre service and some poor service. My trusty Jamis needed some love that I couldn't provide, so I decided to trek out to cochrane and give Bike Bros. a try. Instantly loved the vibe - friendly, not pretentious, great election and entirely approachable. I handed over my sad, abused bike, told them what I needed, they were honest, up-front and finished the work AHEAD of schedule!! I took my bike out the next day and I felt like I was on a brand new machine. I've never experienced that before. It was like going from a steel frame, 80 pound, fat tire mountain bike to all carbon road bike. I'll never go anywhere else. Unless they become unreliable douchebags, of course. But if they keep on like they are, I'm a customer for life.

Customer Service

Five star

Similar Products Used:

Be smart - go to bike bros.

OVERALL
RATING
5
VALUE
RATING
5
[Jun 06, 2011]
Lorne
Cross Country Rider

Love the shop! Tons of bikes and goodies!

Customer Service

I went in looking for a commuter bike with a budget in mind. The guys hooked me up with a Hamilton 29er. While they could have sold me a Seek or something else expensive, like most other shops do, they found the perfect bike for me and kept my budget in mind! Now that is service!

Similar Products Used:

What else can I say? Their website rocks, their location is great (especially since it expanded) and their selection rocks! I can't wait to wear out my RM Fusion so I can buy another bike!

OVERALL
RATING
5
VALUE
RATING
5
[May 24, 2011]
ellorneo
Cross Country Rider

Bike Bros is a wicked awesome shop! Such great service and selection, even for a small town! Tons of bikes and gear and parts and accessories! I'll never step foot in to a big city store again. There's no reason to :-)

Customer Service

Very great service! I bought my Marin Hamilton 29er at bike bros a few months ago! I went in looking for a commuter at a certain budget, and the staff hooked me up with the best possible ride! They didn't try to sell me the next model up, but what I was looking for in the budget I was aiming at! Now that's customer service!

Similar Products Used:

These guys know their bikes. Their site has awesome information and reference materials. I often find myself browsing the site, wishing my other current ride would break down and fall apart so I could buy a new bike.

OVERALL
RATING
5
VALUE
RATING
5
[May 24, 2011]
RobynP
Cross Country Rider

Bike Bros is what a bike shop should be. Super friendly, super knowledgeable people who will tune your bike like nobody's business. It's absolutely worth the drive from Calgary (for those of us poor suckas stuck in the city).

Customer Service

The best I've experienced anywhere.

OVERALL
RATING
5
VALUE
RATING
5
[May 24, 2011]
Stavro
Cross Country Rider

This place rips. These guys will show you the no noncense version of what you think you want! Their staff is truely knowegable about the gear they are selling. They gave me the pros and cons to the bike I thought I wanted and helped me onto a bike that totally fit my riding style and my budget!

Customer Service

They are great! Everyone has the info I needed to make an informed decision! I didn't feel intimidated when I walked into this shop. They made me feel welcome instead of feeling like some loser off the street breakin up their little cool guy party! For that I will be a devoted Bike Bro's customer as long as i can ride a bike!

OVERALL
RATING
5
VALUE
RATING
5
[May 24, 2011]
brzubot
Downhiller

Great selection on only bikes that are actually great. Some stores try to just push bike out the door, Bike Bro's wants you going away 110% satisfied. Whether your style is XC, Downhill, BMX park, or simply a highway racer, this store has a bike to suit your need.

Customer Service

Graham and his crew are the most committed I have ever seen at any service shop, no matter the type. They are there to get the job done, quickly, and most importantly with the job done right the first time. Last time I was in there, for a tune up, I was given recommendations, and I was actually able to understand the labour required. Top notch service, with a fair price.

Similar Products Used:

You're honestly wasting your time going other places.

OVERALL
RATING
5
VALUE
RATING
5
[Apr 11, 2011]
Neil
Downhiller

Having lost my $250 Diamond Back Mountan Bike to theft last August 2010. It was cycle to work all year round friend for 15 months, and got me through the Ride to Conquer Cancer. I decided it was time to go to next level of bike with and set a budget up to $1000. Unfortunately this meant the terror of shopping at a Bike Shop and not really knowing much about bikes.

I visited all the well known Bike Shops in Calgary; told them my needs and hoped they would be able to advise. Every one of these shop left me totally uninspired. They did not really listen, they gave very little advice; just told me there are lots of bikes in my budget range and I could just choose one.

Then I found this review site and decided to visit Bike Bros in Cochrane and had a totaly different experience. See below.

Customer Service

Fantastic. I told them my needs and they picked out 2 bikes for me to look at - both within my budget. They also gave me an opinion that while either bike would work for me, they thought that one suited my needs slightly better. I pointed to other bikes (some more expensive), they were able to expalin in simple terms without being patronising, why that bike would not be right for me.

I was convinced that one of the 2 they showed me was going to be my new bike, but I could not decide which. So they just said - have a spin on each out in the car park; then go home and think about it. I did just that and came back a week later and bought the one they thought suited my needs best. By the way - did I mention that this was the cheaper of the 2 !! No hard sales push here.

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After my first winter my new Marin 29" Hard-tail, I could not be more in love with it. I don't know how I rode anything else. Just started training for the Ride to Conquer Cancer, and cannot wait to do it on this bike.

Thank you Bike Bros.

OVERALL
RATING
5
VALUE
RATING
5
[Jul 18, 2010]
downthehill
Cross Country Rider

I was sick of the same old routine, walk into bike shop, be ignored, make coughing noises until employee comes over, get treated like brainless twit. Not the case with Bike Bros. I was looking for a new bike and stumbled across their website a while ago, after looking through it I figured they would have all the stuff I needed. Their focus on customer service also intrigued me. They carry a vast line of products geared toward value and quality, and the knowledge/experience to find whats right for your needs.

Customer Service

In one word, Incredible. They take their time, find out what you need, educate and inform. I highly recommend this bike shop to anyone who is in the market, and this is the only shop I will be going back to.

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I live in calgary and it is well worth the drive for what you get, plus i got some pink streamers for my new Trancex2!! :p

OVERALL
RATING
5
VALUE
RATING
5
Showing 11-20 of 35  
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