Dean USA Duke XT 2003 Full Suspension

Duke XT

User Reviews (1)

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Gary   [Mar 22, 2005]
Strength:

Looks ok,

Weakness:

The rear shock came away from the frame after the third ride while cycling over a tree root at a max of 5mph! Has since taken almost one year to get a replacement frame (they sent me a replacement part which I had to fix myself). I wont bore you with the amount of emails, calls, unanswered emails and general time I wasted etc.. trying to get the replacement, but they eventually sent the frame to wrong address. Dean then sent me a rude email asking why i hadnt returned the old frame when the new one arrived(because I was 200 miles away from the address you sent it to!). General total lack of customer service.

Finishing was generally poor with alot of swarf still in the tubes, seat post cut-out was/is not centred on the tube and had rough edges.

No instructions for rear shock provided.

Dean forgot to send the forks. They were shipped seperatley and had to get these fitted to the frame.

Dont bother. Try something else, maybe an Airborne?

Similar Products Used: Litespeed Toccoa (that has not broken)
OVERALL
RATING
1
VALUE
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1
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