When working ok

After a months use the rear shifter stopped working. The lever wouldn't engage. Sent it back to SRAM but after repeated emails got nothing back. Bought a new replacement one. Today the front shifter has started doing the same. Very disappointed in the product and their customer service. They don't even have the decency to reply. Have been using SRAM for over 10y but I'm very tempted to ditch it and go XTR.

My X0 9 speed was bullet proof, over 20,000ks on a X0 setup. New 10s a fraction of this. Anyone from SRAM why don't you front up and answer emails???

Similar Products Used:

X9 9 speed

These shifters are snappy. They work neatly and quickly every time. They were easy to install and dial in. The build quality is top end. All metal body and levers. The starting position of the large lever is adjustable to match the reach of your thumb.

I haven't had to replace the cable yet, but from what I'm reading here, it looks like it's something I don't want to do out on the trail. The price is much higher than X9 components.

I have used these shifters for nearly 6 weeks. In that time, I have ridden 145 miles of mostly single track, climbed 13,700 feet, and descended more than 33,000 feet, so I have done a good amount of shifting. I love these shifter so far, and I think this is more than just a first impression. They perform without any trouble. The adjustability is nice. You can set the larger lever to any position in its rotation, so it's under your thumb when you reach for it. (I couldn't do that with my X7 shifters, which is why they got replaced.) I am using these with X9 derailleurs and have never had better shifting on a bike. It's not something I need to think about when I'm riding. I wish my brakes worked this well.

Similar Products Used:

SRAM X7 trigger shifters

I love the way these shift. If you're a picky rider, these definitely feel good. It's easy to adjust and makes my drivetrain smooth. I really enjoy how solid of a feeling these have.

The cable routing could be a little easier.

I'd recommend these if you've got the budget for it.

Similar Products Used:

X7 shifters

Looks nice
Crisp shifting

The aluminium levers on these shifters are flawed fundamentally. They bend too easily and break soon after that. Totally NOT SUITABLE for MTB - and I am only a weekend warrior from Singapore aka no-mountain country...

The shifter performs well, shifts crisply and generally looks bling.

However, with the kind of money going into each of these things, you would have thought that they last longer than 2 months.

I have moved on to a XO drivetrain from a XTR M975 set for about 6 months now. I am already into my 2nd (and potentially a 3rd set of right-hand-side shifter). The problem is I did not even suffer an epic crash but the right hand side lever seems to bend after rounds of "intense shifting" - if you can call mine that.

The first sign of fatigue is when the aluminum lever get stuck as you shift down to a looser gear at the back (because it got bent upwards and got stuck by the plastic downshift lever). Then after weeks of moving the lever back manually, part of the lever will begin to break. Which is also the time when you should change those levers unless you want to run the chance to be stuck with 2 gears up front when you are in the middle of an enduro ride....

Very disappointed. I wouldn't have bothered with the chillis but 1 chilli is the lowest I can give. IMO, they are worth less than that. oh yes, because most LBS 9even Sram Singapore distributor don't stock them and recommend you to change the entire set - yes, left and right)

Similar Products Used:

M975 XTR

this is the worst design for cable changes ever.

Back to Shimano

SRAM DUDE...Pls read below and HELP your loyal fans.

Changing the cables out can be a headache. SRAM...common guys, think about the shop wrench having to change these out in a hurry for a customer!!! Think about the weekend warrior at home on Friday night in his garage with a six pack getting ready for tomorrow's ride. Changing these cables out should be a one minute jobby. 1. Cables head is hidden under the spring 2. Having to pry the cable head out with a blunt object. 3. Routing the new cable through a 1mm glory hole at a 1/2" radius...This should-be one minute task just turned into an hour and SHIMANO has you beat right here. SRAM Engimneers>>>think of the users!!!!!

I will continue to use these shifters but I will search for the solution prior to backing out the fancy little "IMPULSE" carbon-plate keeper.

HELP: If you have rigging to make this a one minute jobby please share with me.

Similar Products Used:

XT, XTR

Crisp, clean shifts. Easy setup.

Price and the fact that you'll need a SRAM rear derailluer.

These shifters are bomb. Crisp, clean shifts and thumb-thumb is the way to go - steep leanring curve.

Similar Products Used:

Shimano SLX, XT

Crisp shifting and light weight. Very adjustable too.

Expensive

Great stuff, well made, and great under pressure.

Similar Products Used:

XT combo brake/shifter lever. (They sucked).

The price is steep for these pieces of (very) functional jewelry, but if you’re looking for the best feel on the market at the moment, they are worth every penny. The thumb-thumb style of shifting may not be your cup of tea, and that alone may keep you from considering them when the time comes to chose new pods. SRAM does almost everything right, but cable changes are a royal pain in the butt, and these pods won’t always mate up well with every kind of brake system.

None

Awesome

Similar Products Used:

XT/XTR