Iron Horse Hollowpoint 2002 Full Suspension

USER REVIEWS

Showing 1-10 of 23  
[Nov 13, 2002]
Cliff Burton
Cross Country Rider

OVERALL
RATING
3
VALUE
RATING
4
Strength:

Looks
Superb suspension
Great parts package

Weakness:

Paint job sux
Crappy welds
Cheap-o bolts and hardware
Bottle mount is on top tube
When Ironhorse changed the shock mount to the downtube (2002-1/2 models), it makes the curved top-tube majorly disfunctional.
29 lbs, not 25.
Will at Customer Service @ Iron Horse is a d!ck head.

Parts alone are worth the $1550. The suspension is first class, the two-stage set up is very similar to the Santa Cruz blur. I use this bike for racing and it ROCKS. I love the tubeless tires, I will never go back. The SRAM X.O just beats the dog sh!t out of anything Shimano. I was skeptical of the SRAM stuff at first but after you get it dialed in its a no brainer, its so much better than XTR.

The frame is a cheap piece of crap. Some of my welds have sharp, jagged areas that were just painted over instead of filed down or whatever. The bolts rusted after a few rides and I bent my shock mount hardware so bad that I had to remove it with a hammer. It was not easy to get a replacement bolt either. The thin paint job has rubbed off in several places (down to the bare metal) from cable rub, mostly from my first ride, then I took precautions. I can live with the paint, but Iron Horse should have taken the initiative to put quality hardware on and charge more money, I think most people will agree after a years use.

The parts from this bike will go onto my next frame, and even though they cut corners on the quality of the frame, it performs great. I saw the 2003 Hollowpoints at the Interbike in Las Vegas and they look great, new frame design. Wish I would have waited.

Similar Products Used:

Sugar, Superlight, Fuel 90

[Mar 22, 2003]
Dom
Cross Country Rider

OVERALL
RATING
1
VALUE
RATING
2
Strength:

Components. Suspension design.

Weakness:

Frame, Seat color, Poor factory cable routing, Hayes brake line came kinked, FRAME CRACKS!!!

I've seen them coming into the shop with cracks appearing on the tube butts. Cracks in the rear triangle. The suspension travel and wheel path is excellent. Hope the 2003s have a better frame. Customers have been waiting longer than 6 months for Iron Horse to do something about the frame failures. Still unresolved! The frames I've seen were ridden by good riders doing nothing but XC riding. One frame cracked on the top tube after 25 miles of use. If you own a Hollowpoint Please check the top tube about 4" back from the headtube a crack maybe happening. Three have cracked in the same place. All owned by different riders. Purchased at different places and times so I'm convinced they're all bad. Not just a certain production run. I've never seen as many cracked frames as the 2002 Hollowpoints.

Similar Products Used:

Rocky ETSX-70, Rocky Element, Iron Horse SGSDH, Ventana El Saltamontes, Marin Wolf Ridge, RM7, DBR Super SL

[Mar 24, 2003]
Brandon
Cross Country Rider

OVERALL
RATING
4
VALUE
RATING
5
Strength:

Excellent components and suspension design.

Weakness:

Poorly engineered pivot assembly. All of the bearings associated with the lower pivot and upper pivot arms were junk after 250mi. The bearings can be replaced but good luck reassembling without a drawing from ironhorse. This bike has possibly the worst paint job I have ever expierenced on any bike I've ever owned.

Iron Horse has come up with a very trail worthy suspension design similar to the Santa Cruz Blur. The suspension travels just enough on small bumps, is fully capable of soaking up bigger hits as well, and resists pedal bobbing. The components and suspension design are excellent but IH needs to do some more extensive durability testing if they want to build a better reputation. Buy this bike. The components alone are worth more than the complete $1500 dollar pricetag from SuperGo.

Similar Products Used:

Specialized Stumpjumper Pro

[Mar 31, 2003]
Aaron
Weekend Warrior

OVERALL
RATING
1
VALUE
RATING
1
Strength:

Great Parts Spec, Suspension Design is excellent

Weakness:

Lets see, it broke after only five months of riding. I've been waiting for three months for a new one.

I reviewed this bike before it broke and gave it a 4. I feel obligated to let others know that Iron Horse is having difficulty standing behing their product. Apparently Supergo gets their bikes before customers that have already purchased a bike get a replacement frame. I do warranty at a local bike shop and none of my manufacturers (Trek, Specialized) leave a customer waiting for three months, let alone take a week to respond to a phone call or e-mail. The frame broke at the butt of the toptube about 2 inches back frome the headtube. Sounds like this is a common problem from reading some other reviews. I hope I actually get a frame from Iron Horse, but in the meantime I already purchased a frame from another manufacturer so I can actually RIDE my bike instead of looking at a box of parts.

Similar Products Used:

Schwinn Rocket 88 disc

[Apr 20, 2004]
robert branin
Cross Country Rider

OVERALL
RATING
5
VALUE
RATING
3
Strength:

I originally reviewed this bike on 9/7/2002....I liked the bike then and I still like it now....unfortunately after 18-20 months of XC riding the frame has cracked about 2/3 of the way around the top tube about 2 inches from the steering head....it looks like it started to crack at the weld where the tubes come together.

Weakness:

Top tube is about to shear in two....???

I just found the crack yesterday and I'm hoping I get a better response from Iron Horse than what others are saying....3 to 6 months....we'll see. I still like the bike alot I'm just disappointed that its cracked and now I have nothing to ride. This was my first and only full suspension bike....hopefully it won't be my last Iron Horse.

[Aug 12, 2002]
Brad Hogan
Racer

OVERALL
RATING
4
VALUE
RATING
5

This is a follow up to my previous post. After less than 3 months of riding my top tube has broken nearly in half. The break is on the tube towards the headset, but not touching any welds. I noticed a creak early on, but never found the crack so I dont know how early it actually broke. At first I thought it was the headset. I dont know if it is a design flaw or just a defective frame, but since it broke so quickly I think it was just a bad frame. I LOVE this bike, but it was such a great deal I cant help but think they cut corners on the frame. Hopefully I can get a replacement FAST! Supergo wants me to strip the frame and send it back... I dont have the tools or the know how so its gonna cost me money even before I send it off! I will post another review on how the warranty replacement is handled. I will have to see if the second frame holds up before I re-nig on the previous rating.

[Apr 08, 2003]
Don
Weekend Warrior

OVERALL
RATING
1
VALUE
RATING
1
Strength:

it was a nicely balanced ride. the front and rear suspension worked well together.

Weakness:

frame cracked after 2 months

The bottom line is the frame cracked 6 months ago and to date there has been little response from Iron Horse with regards to resolving this issue. If you are going to offer a warranty then you should by all means honor it.
There doesn't seam to be an issue with new bikes shipping but getting a warranty claim resolved is another matter entirely. It's been very disappointing.

Similar Products Used:

rky mtn element, edge, slayer, rm6, ets50, rm9

[Sep 14, 2002]
Bob
Weekend Warrior

OVERALL
RATING
4
VALUE
RATING
5
Strength:

Value

Weakness:

White saddle
Creaky joints

Agree with all the others. Sweet ride - Great value. I needed to upgrade to discs after I nearly OD'd on adrenaline with the wet rim / old V brake pads combination. Rain happens here. This bike came out of the box clean, took about 45 min to be out the door. The only problem I've had was a steadily worsening creak from the vicinity of the bottom bracket. A few drops of 10W30 on each of the suspension pivots shut the noise down. I may need a bell now as hunting season nears. I am also thinking about stripping the bike down and painting it. The factory paint is good, I am just not a candy apple red fan. My experience with Supergo was great, 5 days from web site to my porch.

Similar Products Used:

Proflex 855 w/ Risse shocks
Hardtail and old Rigid Novarra

[Aug 08, 2002]
Ed
Cross Country Rider

OVERALL
RATING
5
VALUE
RATING
5
Strength:

Great Components

Supergo actually shipped me the 2002 & 1/2 Ironhorse and not the 2002 (even though I receipt said 2002 Ironhorse). I assume newer is better (or so I hope). Oddly even the Ironhorse website doesn't have the 2002.5 but Supergo's website shows it. It was a little slow coming but it was well packed and in excellent condition.

Biggest differences with the 2002 are rear shock placement - the white seat (I would prefer black) and the SRAM X.0 in the back.

I have put maybe 50 miles so far so this a primarily assessment.

The bike feels very light for FS - it is actually lighter than my GF hardtail. I am getting some pedal feedback on climbs but it is a little too early to judge as I am still dialing this thing in. Rebound damping could be better I am be expecting too much out of the RockShox. I wish they might have considered the Lockout version of RockShox but then again that is another switch to fumble around with while trying to ride. The bike did not come with much info on setting the rear shock up - if anyone has info please pass it along (although it should be the 2002.5 since they did change the geometery enough I am not sure if 2002 guidelines still apply).

I like the SRAM twist shifters - I was leary at first since I have favored shimano thumb shifters but I do like the ability to do multiple gear shifts quickly (good for the surprize climb on the trail). I do sometimes nudge them with my hands which can be annoying.

I assembled it myself - not too difficult - put the $75 it would have cost into more tools!

Overall a sweet ride - I would recommend it for the parts alone. Even the frame was a pleasant surprize - I expected a some corners cut here but comparing finish & Welds with my GF I have to say it is pretty nice. The Silver bar, seatpost and white seat detract a little - I would prefer all black but I am being picky.

I think it is a great first FS bike -

Similar Products Used:

First Full suspension - Other bike Gary Fisher Kaitai

[Aug 16, 2002]
Brad Hogan
Racer

OVERALL
RATING
4
VALUE
RATING
5

This is a follow-up to my broken frame problem. I contacted Iron Horse directly through their website with digital pictures of my broken frame. Their product manager Todd Seplavy responded immediately with information in response to the warranty replacement. He had me use a local bike shop to service the warranty. They stripped the bike and sent it off to Todd's attention. He said I should have a new frame within a week, however, they were out of red Hollowpoint frames and I would receive a new frame from their "team" supply. Just like the Hollowpoint but all yellow with the white Iron Horse logo... sweet! I must say I was quite impressed with Todd's personal service in handling my problem. And to re-assure you that these are great frames, he said that of all the XC frames they sold in the last few years there were only about 6 warranty related problems! That is less than 1%. Now that I worked so hard to get a new frame sent back fast, I broke some ribs in a nasty crash on a borrowed bike trying to stay in shape for the race season! I should have just chilled and enjoyed my short down time. Now I am down for 6-8 weeks!Great bike, great ride, great value, great company!

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