Performance Bicycle Shop - Bikeshops, Seattle, Washington

Performance Bicycle Shop - Bikeshops, Seattle, Washington

DESCRIPTION

Capable retailer supported by a web site and mail order + Red Phone (allows you to order items not currently on stock in store).
The store carries anything in the cycling field.
It also offers an extensive service department with professional mechanics.

USER REVIEWS

Showing 1-3 of 3  
[Nov 08, 2007]
Tim
Weekend Warrior

Performance bike shop in Redmond, has a large selection of bikes and equipment.

Customer Service

Ask for anything they do not have in the performance catalog and they will give you a list of excuses as to why they can't order it. I purchased my Iron Horse from there and the assembly quality was terrible. Everything needed to be pulled apart, the wheels were out of round, poor adjustment of de-railers, etc..

Similar Products Used:

Don't let them work on your bike!

OVERALL
RATING
3
VALUE
RATING
4
[Aug 08, 2007]
rattpoison
Downhiller

Follow up review! I'm a mechanic at this shop. Bottom line: If you care anything about the cycling community, don't promote this business by giving us your money. Performance is a really horrible business uses low brow techniques to undercut legitimate bike shops. They have bought out Nashbar and Supergo.
1) Employees are hired at $8.50 an hour with little or no knowledge for sales or even mechanic positions.
2)We've received numerous reports of cranks falling off of bikes because quotas need to be met by inexperienced mechanics to build X number of bikes a day. Quality and safety are not a priority.
3) Employees are truly abused, with no exaggeration. Promotions, raises, and benefits are denied, despite the hours and responsibilities given. There ARE employees that take on manager positions, but Corporate Performance makes it very difficult for people to be compensated for their increased responsibilities. People either quit, or hang around at base pay waiting for promises that are rarely met.

Customer Service

Performance sells lower end Pacific brand bikes: Schwinn, Mongoose, GT, as well as their house brands Tirrenno and Scattante. Therefore, there are a lot of warranty issues with broken and non-working parts. Customers are often forced into time windows that reach months and months before they can be taken care of for their supposedly warrantied bikes and parts. There is NOBODY at our store hired or paid to take care of warranty issues with bikes. We have over 30 boneyard bikes waiting. After all, Performance has your money already... might as well leave you high and dry.

Similar Products Used:

Performance is great for low prices, deals, sales, etc. Customer service may be great or non-existent depending on which particular employee you speak to. However, BOTTOM LINE: The structure behind the employees, the company, the motive, the intentions of Performane Bicycle Shop is very much like your local Wal Mart: Huge emphasis on proceeds and lowering overhead expenses. Our head manager, district manager, lead mechanic, 3 of our best sales people, 2 of our best mechanics have all quit in the last 2 months.

Do you want to support your cycling community and have good customer service, or do you want to deteriorate it by giving money to a company that pushes the dollar with little concern to who it runs over?

OVERALL
RATING
1
VALUE
RATING
1
[Mar 18, 2007]
rattpoison
Cross Country Rider

Here's the thing: ANYBODY will have a GOOD experience with ANY shop. It comes down to what's going to happen when things go wrong and what the policies are. There are custom shops with great service but horrible supply. And then there's Performance which has the biggest supply of products and outstanding policies. And then there are other shops which are just crap. Performance's 100% satisfaction return policy on even used items is enough reason alone to shop there. Online prices will be matched. The Seattle location is ridiculously large...it used to be a car dealership.

Customer Service

Well, this ain't a custom shop. If you can learn to ride a bike, you just might be smart enough to figure out that such a large shop JUST MIGHT get busy on the weekends. You might have to wait.. like you do in the F'n grocery store! So deal with it! That is the nature of the economics that come with a shop like this. HOWEVER, they are not so corporate as to not have the time to teach you how to repair a flat, adjust the fit of a bike, let you test ride multiple bikes. I have returned items that did not work out, test ridden many of the 100 bikes or so that are stocked on the floor. All the managers there are cool enough to work with customers to resolve issues WITHOUT that attitude you get at some local small shops whose final word on policies sits at the ruling in their head.

Similar Products Used:

Huge shoe selection. Huge clothing department. Huge bike supply. There just aren't as many fixie single speeds, as most of those punks probably want a rusted '72 Motobecane which has the "donor organ" rejection rate(of available parts) of my grandmother. Buy smartly, pay less in frustration and broken, incompatible parts.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 27, 2006]
Dwight Moody
Weekend Warrior

While they have the basics, I often find they don't have some obvious things in stock. Prices are good, but tend not to be exceptional.

Customer Service

Hit or miss. I've dealt with some very helpful people, and some people who didn't really seem to know what was going on, or want to do do anything about that.

OVERALL
RATING
3
VALUE
RATING
4
[Nov 21, 2006]
Neal
Downhiller

Bellevue Redmond Location:

I took a wheel in for a true and a spoke repair. The job was done late - when I got there the mechanic found out he did do his job. I returned two days later. The wheel was trued, the spoke fixed, and the inner tube was flat.Nice Job!

But it gets better...

I flattened the wheel two months later...so back for a true and a spoke repair. Much better service. The wheel was trued on time and no flat.

On the way out, I asked the mechanic to pull off the cassette from the wheel....he pointed at the price list and told me it would cost $20 to remove the cassette.

Point being - if you are going there for a fix - expect by the book service - on their terms. While they are happy to screw up the job - late, still broken - Performance is certainly happy to make sure that you pay for even a 30 second repair.

I'm going to do my very best to avoid this shop.

Customer Service

Bellevue Redmond Location.

By the book. It's definitely not your local bike store. It's more like a cold, centrally controlled, heartless outlet for .

Similar Products Used:

Bellevue Redmond Location - I want to return to Performance like I want my athelete's foot to flare up.

OVERALL
RATING
1
VALUE
RATING
1
Showing 1-3 of 3  

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