Gregg''s Greenlake Cylce - Bikeshops, Seattle, Washington

Gregg''s Greenlake Cylce - Bikeshops, Seattle, Washington

DESCRIPTION

Gregg''s Greenlake Cycle first opened it''s doors in 1932 under the direction of R.V. Gregg. Today Gregg''s Cycles remains under the ownership of the third generation of the Gregg family. The business has expanded from it''s original location at Greenlake to now include locations in Bellevue and on Aurora Avenue North. In 1983 Gregg''s Bellevue Cycle was opened to address the growing market in the suburbs of the Eastside. Gregg''s Bellevue Cycle is currently the largest bicycle shop on the Eastside. In 1987 Gregg''s Cycles purchased Aurora Cycle which was established by the McAllister family in 1937.

USER REVIEWS

Showing 1-8 of 8  
[Oct 27, 2009]
iloj
Weekend Warrior

Like one other poster mentioned - it all depends on who you talk to there. I've gone in and received some very good advice from the repair department that helped me do some repairs on my own, and other times, it was very clear that the person "helping" me had no clue about bikes. My suggestion is to talk with them in depth, if they know what they're talking about, go ahead and have "that person" do repairs, or get purchase advice from "that person". If it's obvious that they don't know what they are talking about - ask to speak to and get help from someone else. There are some really knowledgeable people there. Don't be afraid to ask for better service - that's what they are there for, and I'm sure the owners / managers would rather have you ask for bettter service than just walk away. One big question I have is WHY DO ALL BIKE SHOPS ACT LIKE THE LOUSY ECONOMY ISN"T AFFECTING THEM ? They sell their bikes at MSRP, and make a huge deal about a sale when the largest discount to be found is a measley 5% - 10% - and that's only on a few select items. If they were more realistic on their pricing - I probably would have purchased 2 bikes in the past year. The economy sucks - where's the real discounts ???

Customer Service

Good

OVERALL
RATING
3
VALUE
RATING
3
[Jul 16, 2009]
aaronadelstein
Cross Country Rider

I couldn't agree more with the other posters on how lame this shop is. Their customer service is hit and miss depending on who you talk to, but I've never talked to anyone there who really knows what they're talking about. The repair shop is an absolute joke, the tecnicians have attitude AND they suck at repairing bikes. They had to look up on the internet how to install a fork with a carbon steer tube. I finally had to say, just give me the bike back and I'll take it somewhere else. This shop would be super convenient for me, but I can't bring myself to go in there anymore.

Customer Service

I worked in customer service in a ski shop for 9 years, I know good customer service when I see it, this is not it.

Similar Products Used:

This repair shop is the most incompetent I've ever seen. I'm even shaking my head thinking back on it as I'm writing this.

OVERALL
RATING
1
VALUE
RATING
2
[Apr 22, 2009]
cletusMK
Cross Country Rider

Seems like an average shop.

Customer Service

Called them looking for a hard to find part on the off chance that they might have it. Bingo!, part dept. said they has just received said part. I had the part in hand 20 minutes later and $20.00 cheaper than the cheapest online price I could find. Bottom line: I got lucky, but it made a good enough impression on me that I'll be going back to see them again in the future.

OVERALL
RATING
4
VALUE
RATING
5
[Oct 11, 2007]
corbin
Downhiller

this review is for the new store in bellevue:

first thoughts as i entered, this place is huge, and whats up with all of these damn stairs. the layout is very confusing, with very little general theme of bikes. they dont have any downhill bikes or much downhill gear or parts that i could find.

Customer Service

i was in the shop for probably 20 minutes and not a single employee attempted to help me, with anything. no friendly greeting or anything..

Similar Products Used:

i wouldnt buy a bike from greggs, its a shady shop. there bikes on the floor arent set up properly and it is more then likely dangerous to ride most of the bikes they have assembeled. just sitting on a realitivly high end cross country bike, made the seat toally slide down the seat rails and tilt way up almost making me fall of the bike. they obvoiusly dont check over the bikes before putting them on the floor.

OVERALL
RATING
2
VALUE
RATING
1
[May 31, 2007]
macaw
Weekend Warrior

I'm starting to wonder why I bother going into Greg's in Bellevue anymore. The folks they are hiring are really into drinking their ice mochas and selling low-end bikes and that's about it.

Customer Service

My last trip in I needed to get a helmet and the customer rep was not happy that I was interrupting her inventory. She brought me the wrong helmet and I had to find someone else to help me.

Repairs are a joke there. I was told five different reasons on why they couldn't repair my bike until they finally 'fessed up and said they had no room for repairs. Why not just say that up front?

Similar Products Used:

They stock low-end parts, charge MSRP or worse, and you feel like you're in Wal-Mart not a LBS. It's a shame too. Their Bellevue location would be very convenient for me but I can't bring myself to walk in there anymore.

OVERALL
RATING
2
VALUE
RATING
2
[Apr 27, 2007]
ptbarnum
Weekend Warrior

This shop is okay. They have all of the essentials and if you ask, the employees will give you any help you require. The best thing is that they don't hover in the eaves waiting for the next cycling weeney to come in the door to be pounded upon with the unerving "Can I help you". Come on, those of us who actually ride know what we want and typically know where to find it in a well laid out shop.

Customer Service

See above for the service anouncement. But just to make it clear, if you need assistance, ask.

Similar Products Used:

Honestly, Gregg's is a pretty average shop. But when it comes to their high products they are willing to haggle on the end price. There are a lot of lesser shops available, with a tighter budget, who won't negotiate, and then there are the glamorous "markets" who are about selling.

Give me the average shop any day.

OVERALL
RATING
4
VALUE
RATING
4
[Mar 08, 2007]
PragmaticRoadie
Weekend Warrior

Easy-access location (for me), good parking, great selection of bikes. Customer service has been fine for me so far, as has the repair shop.

Customer Service

Went in browsing, hoping they had something in my size (tall female half giraffe half orangutan). Had plenty of chance to try on bikes within a tight budget range, narrowed to two and test-rode both (in spite of rain). Got the one I liked better, no pressure from them at all. Staff was friendly, helpful, realistic, didn't get bike-snobby on me for my somewhat limited budget ($1200 out the door). Greenlake shop had been reluctant about test rides in the rain; Bellevue had no problems with it and seemed like they do this all the time.

Rode the bike about 30 miles right after that, went back the next day for a few minor squawks and they took care of them all right on the spot, in about fifteen minutes (service department staffed and ready on a Sunday!). All items were corrected, as determined during my subsequent longish ride.

90 days free service with purchase encourages me to go back as needed during the break-in. No complaints so far, I'll be back.

Similar Products Used:

Was nice to be accurately appraised and not condescended to by male staff. Am somewhat new to "semi-serious" cycling, but tend to be mechanically/computationally inclined. They neither talked over my head nor patronized. Feel like I got a very good deal in terms of bang for the buck (LeMond Tourmalet '07).

OVERALL
RATING
5
VALUE
RATING
5
[Mar 08, 2007]
PragmaticRoadie
Weekend Warrior

Easy-access location (for me), good parking, great selection of bikes. Customer service has been fine for me so far, as has the repair shop.

Customer Service

Went in browsing, hoping they had something in my size (tall female half giraffe half orangutan). Had plenty of chance to try on bikes within a tight budget range, narrowed to two and test-rode both (in spite of rain). Got the one I liked better, no pressure from them at all. Staff was friendly, helpful, realistic, didn't get bike-snobby on me for my somewhat limited budget ($1200 out the door). Greenlake shop had been reluctant about test rides in the rain; Bellevue had no problems with it and seemed like they do this all the time.

Rode the bike about 30 miles right after that, went back the next day for a few minor squawks and they took care of them all right on the spot, in about fifteen minutes (service department staffed and ready on a Sunday!). All items were corrected, as determined during my subsequent longish ride.

90 days free service with purchase encourages me to go back as needed during the break-in. No complaints so far, I'll be back.

Similar Products Used:

Was nice to be accurately appraised and not condescended to by male staff. Am somewhat new to "semi-serious" cycling, but tend to be mechanically/computationally inclined. They neither talked over my head nor patronized. Feel like I got a very good deal in terms of bang for the buck (LeMond Tourmalet '07).

OVERALL
RATING
5
VALUE
RATING
5
[Nov 08, 2006]
bighoser
Weekend Warrior

They have a good selection of bikes and three locations in the Seattle area.

Customer Service

Gregg's customer service is horrible, especially in the Bellevue store. I know several people, including myself, who have taken bikes to Gregg's for repairs and the repairs aren't done correctly so they have to pay again to take it to another shop.

They have botched 3 repairs for me this summer and I've decided not to go back.

Similar Products Used:

They were a great shop a few years ago but they have gone downhill. There are several better shops in the area.

OVERALL
RATING
1
VALUE
RATING
1
[Nov 02, 2006]
MTT
Cross Country Rider

Mostly bikes, but they do have snowboards, skis and skates.

Customer Service

For the most part they have good customer service and are helpful. If the guy you are talking to doesn't have the answer to your question, there is a very good chance that someone there will. For a big bike shop, it still has a small shop feel.

Similar Products Used:

Greggs has the best selection of both high end bikes and less expensive ones. They have more bike gear than any other shop in Seattle. I typically go in there for a water bottle and end up spending about 2 hours- the shop is great and the people that work there are friendly.

OVERALL
RATING
4
VALUE
RATING
4
Showing 1-8 of 8  

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