Black Diamond Bike & Backcountry - Bikeshops, Black Diamond, Washington

Black Diamond Bike & Backcountry - Bikeshops, Black Diamond, Washington

DESCRIPTION

**Shop Closed**

This shop rocks. Let Peter and the crew prove this point no other shop in the region comes close. The trails around the shop are the best in the area so drop by Black Diamond Bikes and pick up a map and maybe Peter will let you demo one of many test bikes on hand. He also rents skis and snowboards.

USER REVIEWS

Showing 1-3 of 3  
[Jul 05, 2009]
Stefan Bandas
Weekend Warrior

Large Shop with tons of stock. Really impressed with how big the space this shop is, and how much stock is in it.

Customer Service

This is the number one reason I'm writing this review. I called this shop on the 3rd of July to see if they had the bike I wanted. They are about an hour from my house, and the local bike shops in my town did not have the bike I wanted in stock. Black Diamond had the bike I wanted in my size, but I couldn't make it out there. The owner, Peter, offered to meet me there on the 4th of July. I was psyched. When I got there he was really friendly, and took over an hour helping me dial it in and add/upgrade components. I can think of few businesses that will service you on a holiday for your convenience, for that my hat is off to Peter and his shop. Great Job!

Similar Products Used:

Great set of trails behind the shop and a GREAT VIEW of MT. Rainier from out front.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 07, 2008]
randy gruver

OVERALL
RATING
5
[Jun 22, 2008]
Guns Blayzer
Downhiller

This shop rocks. None better in the area. They have everything! Plenty of bikes from Specialized and Giant and I think even a few Cannondales, I'm not sure though... Plenty of parts like seats and stuff.

Customer Service

Customer service is awesome. They help you find the right bike or part with no problems. They are all really nice there too.

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I can't wait to get my first Full Suspension from there.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 27, 2008]
Tim Jones
Racer

DO NOT GO THERE,,,,THIS SHOP SIZED ME UP ON A VERY EXPENSIVE BIKE THAT CLEARLY WAS INCORRECT...AND WHEN I NEEDED TO GET THE RIGHT FIT, THEY BASICALY SAID OWELL.....TRY TO SELL THE BIKE...ALL THEY CARE ABOUT IS GETTING YOUR MONEY......

Customer Service

NEVER RETURNED PHONE CALLS

OVERALL
RATING
1
VALUE
RATING
1
[Feb 02, 2008]
imbabob
Cross Country Rider

This shop never seems to have what I need in stock. Last time I went in I just wanted an External Bottom Bracket. Not a single one in stock for my mountain bike. New Location in the back of a huge building is not good. Outta sight... Outta mind.

Customer Service

Customer Service seems fine.

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I'm 0 for 3 in getting parts for my bike there. Need to stock more replacement parts. I think they messed up with their new location. Its a nice store but just hidden. Great access to trails behind the shop tho.

OVERALL
RATING
2
VALUE
RATING
4
[Mar 18, 2007]
allmountain40
Weekend Warrior

Black Diamond Bike and Back country has a large impressive shop for such a small town. I have never asked for a part for an emergency repair that they didn't have on hand. They have a good stock of bikes, parts, accessories, and clothing.

Customer Service

Most shops I visit have friendly people who will answer your questions. But Black Diamond is one of only a very few shops where you truly feel welcome, no matter if you are a know nothing novice looking for your first bike, or a seasoned veteran. The entire staff is always friendly and easy to talk to. When they speak to you, or ask you how you are doing, you can tell that they are genuinely interested, not just saying it as part of work. They are mountain bikers, and their recomendations on parts or accessories are always spot on. They built the local trails and ride them, so if you have any trail related questions, they have no problem answering them. I have never had to wait for service. They are well staffed and there is always someone available to help me as soon as I walk in.

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The local trails are among the best in the state. You can ride for an hour, or all day. You can make an infinite number of loops to match your riding style and desired distance. Black Diamond Bike has very accurate maps of the local trail system, and is very involved with the new land owners working to keep the trails open.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-3 of 3  

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