Kulshan Cycles - Bikeshops, Bellingham, Washington

Kulshan Cycles - Bikeshops, Bellingham, Washington

DESCRIPTION

Nice shop with good customer service.

USER REVIEWS

Showing 1-2 of 2  
[Jun 04, 2009]
LW
Downhiller

I will never go to this shop again. Their shop prices are expensive and their customer service is horrible.

Customer Service

I recently broke a chain on my commuter bike and the shop told me it would be about 3 weeks before they could take a look at it. I couldn't believe it. I went in the store thinking it would take 10 minutes to put a new chain on the bike and left shaking my head in discuss.

OVERALL
RATING
1
VALUE
RATING
1
[Nov 12, 2008]
Vince87
Weekend Warrior

Clean bike shop with decent bikes. Does not have a wide selection of cycling shoes.

Customer Service

Employees seem offish. They sold me a screw for $1.00. The screw did not even fit the bottom of my cycling shoes. I later went to a different shop in the same town and they gave me a screw for free and the screw actually fit. What kind of bike shop charges a customer for one little screw? On another occurrence, I took my bicycle in to the shop to ask about a weird sound coming from the iDrive area on my GT iDrive and they told me they'd charge me $60 just to look at it. I realized, on my own, where the grinding sound was coming from, applied lube to the area, and solved the problem.

Similar Products Used:

The ideal bike shop, in my opinion, would identify the problem for the customer and let the customer decide if they want to fix the problem themselves or let the shop do it. There wouldn't be any "It'll cost $60 for us to identify the problem." I'll take my business elsewhere.

OVERALL
RATING
2
VALUE
RATING
2
[Aug 29, 2007]
Mark
Racer

This shop is probably the most active in supporting cycling events in the community. The owners, Mo and Kay are great. Very friendly, very willing to share information and they do not pressure you to purchase. They offer a lot of great road bikes options and have the best selection of 29'ers in town.

Customer Service

Good. Knowledgeable.

Similar Products Used:

Great shop in a town that has three great shops.

OVERALL
RATING
5
VALUE
RATING
4
[May 30, 2007]
galbraithnewb
Cross Country Rider

Spacious and clean shop, lots of road bikes as well. Mostly Trek, GF and RMB bikes.

Customer Service

Probably the best customer service in town; everyone is very friendly and well informed about the products they are selling. Shop has reasonable rates.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-2 of 2  

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