DropNZone - Bikeshops, Bellingham, Washington

DropNZone - Bikeshops, Bellingham, Washington

DESCRIPTION

Transition, Yeti, Sinister, Clifcat, .243, Evil, etc.

USER REVIEWS

Showing 1-7 of 7  
[Aug 21, 2013]
Inuitbiker
Downhiller

My review is for the new Ferndale location. Super easy to find. Ample parking right outside the place. Well organized shop.

Customer Service

Allen is customer orietated and super knowledgeable. He is the one building your bike so its done correctly and he can accommodate timelines. Exchanged emails and phone calls when purchasing and Allen was super responsive. Got the last medium frame for me and saved me some packing material. Non of the snobbery/elitism and lack of attention to detail, you would be accustomed to in most shops.

OVERALL
RATING
5
VALUE
RATING
5
[Feb 01, 2013]
synnie
Weekend Warrior

Had just what I wanted

Customer Service

Worked with the owner Allen super guy, knows his product, smooth deal!

OVERALL
RATING
5
VALUE
RATING
5
[Sep 27, 2011]
norshore
Weekend Warrior

Best online shop on the planet in my opinion.
I have always recieved nothing short of excellent customer service, and a ton of knowledge from all who work there.

Customer Service

Where do I start, well, the customer service in the best I have ever gotten from a bike shop, a wealth of knowledge, and sincere comittment to customer service. Take note bike shops around the country...you can learn alot from DNZ, the same can be said for some bike companies as well. I needed a simple, but important part for my bike that I could not even get from the bike company itself, called up DNZ, Duke had the part mailed out that day, and on my doorstep 2 days later. They even send shipping updates!!!! Once again...Great customer service, and the best selection of bikes and parts for serious, and weekend warriors like me. Keep it up DNZ, I am a customer for LIFE!!!!
Thanks for always taking care of the customer, you guys are the best!

Similar Products Used:

If you want the best parts, and the best service....GO TO DNZ.
I live in California, and get all my parts from DNZ....No reason to go anywhere else!!! NUFF SAID!!

OVERALL
RATING
5
VALUE
RATING
5
[Aug 06, 2011]
photogbrett
Downhiller

Top Notch. Relaxed atmosphere and no elitism. Best shop in Bellingham. Only problem is they deal in high end (read: legit) gear. Don't expect to walk into this shop and then walk out with a Huffy.

Customer Service

The best in Bellingham. I have spent a significant amount on gear there, but the guys don't skunk me on the little things. Other bike shops in town would've charged me $20 to press in a headset. But, not DNZ. There's a reason I keep going back. And keep eating ramen :P

Similar Products Used:

Not really cross-country oriented.

OVERALL
RATING
5
VALUE
RATING
5
[Jan 09, 2011]
babi
Weekend Warrior

Good online shop, especially with there new website, seems that they know what are they doing, and they do ride so it is easy to get advice from them.

Customer Service

Matty is the one that always answer to my e-mails, and he is great!!! fast response, easy to deal with. In the beginning we had some trouble with the shipment, but Matty took care of me for my full satisfaction, and since than i order some more, and the service is great!!!

Similar Products Used:

They have high end products in stock that it's not easy to find, not in my country and not on the web, they can get you things that you don't see on there website, prices are reasonable, they are freeriders so it is easy to deal and share thoughts with them about the purchase.
I really recommend them, but if oyu buy online, be patience, but you won't be disappointment!!!

OVERALL
RATING
5
VALUE
RATING
4
[Feb 02, 2010]
oldskoolbiker
Downhiller

Great shop for all your DH/FR bike needs.

Customer Service

Great customer service, quick responses, fast shipping. Quick to help with any issues, and warranty work.

Similar Products Used:

I have no idea why the other reviewer had such bad remarks. I've always had great experiences with them.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 23, 2009]
Eric
Weekend Warrior

Dropnzone is a great shop. Ride locally and the owner is down to earth. Never led me wrong on any parts selsction. Anything and everything has lasted beyond my expectations aside from a shimano XT hub but it was abused.

Customer Service

Friendly and attitude free. Will never go anywhere else for big purchases.

Similar Products Used:

I cant comment on the previous posters experience, but I know that if you do a google search you'll see that the positive reviews far outweigh the negatives.

OVERALL
RATING
5
VALUE
RATING
5
[Apr 18, 2009]
Avery lyons
Downhiller

best shop, period. they know everything they sell, they wont screw you like other shops in b-ham.

Customer Service

awesome

OVERALL
RATING
5
VALUE
RATING
5
[Sep 22, 2008]
chris54
Weekend Warrior

Do not waste your time and money doing business with this shop. The owner and shop personnel are totally lame. Do yourself a favor and locate another shop that deals with its customers with some respect and professionalism. The owner screwed me by sending the wrong hubs which added another week to the order. I had to make repeated international phone calls that cost me a lot of money and I emailed them dozens of times with the proper info to fill my request with no mistakes and all that was a total waste of time. The delay cost me my word to other customers of mine and when I asked for some type of compensation for their screw-ups the owner Allen never even acknowledged I even asked the questions. You are asking for huge headaches from this company and I know you can find a much better shop who actually cares about its customers and treats them with respect and when they make the numerous types of mistakes this shop did they would offer some type of financial compensation to make amends. Once this place had my money they wouldn't ever consider repaying me a dime for their repeated completely avoidable errors.

Customer Service

Poor at best or worse

Similar Products Used:

Be afraid very afraid for they will treat you as bad and you can imagine

OVERALL
RATING
1
VALUE
RATING
1
[Sep 22, 2008]
chris
Weekend Warrior

Do not waste your time and money doing business with this shop. The owner and shop personnel are totally lame. Do yourself a favor and locate another shop that deals with its customers with some respect and professionalism. The owner screwed me by sending the wrong hubs which added another week to the order. I had to make repeated international phone calls that cost me a lot of money and I emailed them dozens of times with the proper info to fill my request with no mistakes and all that was a total waste of time. The delay cost me my word to other customers of mine and when I asked for some type of compensation for their screw-ups the owner Allen never even acknowledged I even asked the questions. You are asking for huge headaches from this company and I know you can find a much better shop who actually cares about its customers and treats them with respect and when they make the numerous types of mistakes this shop did they would offer some type of financial compensation to make amends. Once this place had my money they wouldn't ever consider repaying me a dime for their repeated completely avoidable errors.

Customer Service

Poor at best. No consideration at all for customers time or specific requests

Similar Products Used:

There are so so many negatives they are too numerous to list. Be afraid very afraid of doing business with this shop and its employees

OVERALL
RATING
1
VALUE
RATING
1
Showing 1-7 of 7  

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