Fishers Cyclery - Bikeshops, Salt Lake City, Utah

Fishers Cyclery - Bikeshops, Salt Lake City, Utah

DESCRIPTION

Bicycles are an old concept. Some people claim they date back to Leonardo da Vinci in the 15th Century. In fact, Da Vinci is believed to have sketched the first drawing of a two-wheeled vehicle that included a drive chain and pedals. Surprisingly, it wasn’t until nearly 400 years later that the first bikes were produced and people could actually ride them. And as their popularity grew, bikes became great for transportation as well as recreation.

Around 1923, Joe Fisher began selling bikes in Salt Lake City. But it wasn’t because of their popularity. Instead, he did so out of his own passion for them. Joe was an enthusiast. He had raced bikes and ranked high in national competitions. Actually, Joe began selling bikes as a side product to his lawn mower shop where he and a business partner sold and fixed lawn mowers and did some welding. Back then, there were few brands unlike the many names on the market today. Joe’s bikes sold well and eventually became a major part of his income. Through the years, many people in Salt Lake bought bikes—even their first bikes—from Joe Fisher.

But in 1974, Joe quit the bike business, and his shop, which had become Fishers Cyclery, passed through several owners until a couple of enthusiasts bought it in 1989. Those enthusiasts—Jeff Nolte and Phil Blomquist—own it today, and the shop sells nine different brands from its location near 21st South and 9th East.

USER REVIEWS

Showing 1-6 of 6  
[Jun 28, 2013]
David Mortensen
Weekend Warrior

I took my wife's old bicycle in to be serviced. It needed 2 new tires in addition to the regular service. When I picked it up about a week later the tires had been installed, but it was not obvious what, if any service had been performed. One tire had only 15 lbs pressure in it and the other had 25. The chain had not been lubricated, nor had the rear hub (it is an old Sturmey Archer gear changer). Also, the front brake doesn't release on one side. I have no idea what I paid for, other than the tires, but I did get the bill.

Customer Service

It has been many years, if ever that someone has more quickly and thoroughly alienated me as a customer than the person I dealt with when I picked up my wife's bike. I told him that I had brought the bike in about a week ago and that I was stopping in to see if it was finished because I had not been called by the shop to let me know that it was done. Gabriel (at least that was the name on his shirt) said "I am sure that my guys called". I said that no, no one had called. He then repeated that he was sure that someone had called, in a way implying that I might be lying. I then said that I didn't get a call. His response was that that was a better thing to say because perhaps I somehow failed to pick up the call. I walked out thoroughly angry and intending to never return to Fisher's again even though the first really good bike that I bought was a Schwinn Paramount that I had bought there in about 1970.

OVERALL
RATING
2
VALUE
RATING
1
[Apr 11, 2013]
Jennie
Cross Country Rider

Hi. I went into Fisher's to get myself a bike. One of those cool, retro ones. The guys in the shop were so great! They helped me right away and we got into a conversation about bikes, the neighborhood and a bunch of stuff BESIDES shopping for a bike.
They were all having a good time. It's nice when a shop has a happy vibe -
I decided to get a bike and told my girlfriend about Fisher's and she told somebody, too.
Word of mouth is a priceless thing. Fisher's is awesome.
Jeff Nolte doesn't own the shop. Wayne Baxter is the manager and he does a damn good job. He's kind and funny and he loves to help the community out.
Whatever they're doing down there at Fisher's is working.
Spread the word.
Thanks.
Jennie L.

OVERALL
RATING
5
VALUE
RATING
5
[Aug 02, 2007]
unrooted
Cross Country Rider

Good selection on lots of stuff, MANY tires, tools and shoes. They have a great selection of different types of bikes, from low-end comfort, trendy fixies, 29ers (even full suspension), and big ol freerides.

Customer Service

I try to deal mostly with the older head guy, he seems to be really understanding of someone that doesn't have lots of money, but still loves bikes and quality gear. The younger employees aren't nearly as cool, but they aren't a-h-les like many of the guys at other shops (like contender).

Similar Products Used:

I feel bad for the guy that received such horrible service from these guys, hopefully that was an isolated incident because although I live in logan I almost always stop into this store just because I really like their products, selection and expertise.

OVERALL
RATING
4
VALUE
RATING
4
[May 21, 2007]
andjusticeforall
Cross Country Rider

I have been taking all of my bikes to Fishers for a number of years now and have never had a bad experience. The repair and service have been top notch and on time. The staff are always helpful and never make you feel like an idiot when you ask questions (which cannot be said for a lot of the other local shops).

Customer Service

I have also been astonished at how little they have always charged me. Twice in the past year, I have purchased new drivetrains for bikes and, rather than do the install myself, have just taken them into Fishers. Both times I was just charged their regular fee for a budget tuneup--that included installing all the parts, installing cables and housing, and dialing everything in. I can't even recall how many times I have gone in there looking for some small part (bolts, shims, etc.) and they have just given them to me. As just one example of their great service, just a few weeks ago, I took a bike in because the frame specific headset was messed up. They could have very easily just put in a whole new headset, but they replaced the part that was broken and only charged me like five bucks. I have been to essentially every shop in SLC and I will never take a bike anywhere else other than Fishers.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 19, 2007]
slcmtb
Racer

I'm surprised about the negative comments. I don't doubt that they happened, but I've never had anything but good experiences with Fisher. I purchased my Rocky Mountain ETSX-70 from them a couple years back. The RP3 shock went bad after a couple months, so I brought it in. They replaced it with a brand new shock, no questions. I also bought a bike computer/heart rate monitor from them. It stopped working, so I took it back and the replaced it too. I've found their service to be above average.

OVERALL
RATING
4
VALUE
RATING
4
[Feb 12, 2007]
todd
Weekend Warrior

I have bought several road bikes from fishers over the years including two last year and have had nothing but good things to say about them.
Compared to the new Gutherie's shop especially they have been very responsive to any problems I have had and have always given me a fair shake.
Maybe it's different for road riders but since road bikes are more precision pieces than mountain I would think I would have more problems not fewer so I think they deserve a better score. But like anyhting on the internet, you only hear the bad stories because all the happy people are out enjoying the sun rahter than stewing in front of their computers.

Customer Service

As I said above, the brands I ride arer available many other places. I continue to go to Fisher's because of how they treat me and because they have people there that actually ride.

OVERALL
RATING
5
VALUE
RATING
4
[Jan 23, 2007]
stokey
Cross Country Rider

this is the worst shop i have ever been to.

Customer Service

i bought a brand new rocky mountain slayer. the fork cluncked from the get go. brought it
in a week after saying i want the clunck fixed. they said ride it more. a month later i brought it back. bike was in the shop for a week. after a week, they did nothing. nothing. said they clunck was nothing to worry about and ride it more. brough it in a month later, fed up with the clunck. two weeks in the shop again nothing. in july, fed up, i took it in again. a month in the shop, and
off to marzocchi. nothing done. the last thing the mechanic said to me was "get used it or sell the fork"

Similar Products Used:

this is the worst shop ive been to. worse than canyon cycles!

OVERALL
RATING
1
VALUE
RATING
1
[Dec 26, 2006]
T. J.
Cross Country Rider

I bought a mid range ($1600) road bike from this shop. My review is based upon the experience I had when I came in for the first tune up. When I bought the bike, the sales guy was big on the "service" that was included and insisted that I bring it back in after a few hundred miles for a free tune up to ensure that it was running perfectly. I brought it back for this free tune up as instructed though it seemed to be running fine. I handed it to the same sales guy. He took it into the back for about five minutes, took it outside for a test ride, handed it back to me and walked away. Curious to see what he had done, I took it for a spin and was shocked to find a grinding noise coming from the drivetrain that was loud enough to reverberate through the entire frame. I could not believe that he would hand my bike back in this condition. He must have heard (and felt) the same grinding when he rode it. I took it back in and was even more shocked to find myself having to explain the problem to him. He actually claimed that it rode fine for him. After some persistence on my part, he went in the back and got the shop "mechanic" to look at it. (Do they not normaly have a "mechanic" do their tune ups?) The mechanic came out, test rode it and acknowledged the problem. When the mechanic took it into the back, I figured the problem would be solved. NO SUCH LUCK!!! 15 minutes later, he came out and test rode it again. He handed it back to me saying that it seemed that the bike had been "wrecked". He said that the problem was better, but he could not get the grinding noise to go away. Remember, the bike was running fine when I brought it in. It had never been wrecked and that was obvious. There was not a scratch on it anywhere. I took it out and test rode it again to find that the grinding was just as horrible as before. Convinced I had pissed them off somehow, I reasoned it would be better to take it to a legitimate bike shop and just pay for a tune up, which I did. It has been running great ever since.

Customer Service

I sent a letter explaining the above to Mr. Nolte personally. I recieved no response.

Similar Products Used:

I have lived and ridden along the Wasatch Front for more than 20 years and have visited all of the shops around here. Some are great, some are so so and this one is horrible. This is the one and only shop that I will never ever step foot in again.

Do yourself a favor and avoid them at all costs.

OVERALL
RATING
1
VALUE
RATING
1
[Sep 26, 2006]
Ryan Simmons
Cross Country Rider

There are only two shops I frequent and trust in the valley and this is one of them. This isn't a place to shop for a bike to build from the ground up, but they normally stock a healthy supply of complete mid to high end bikes. Being tall, I've never run into an instance where they didn't have the largest size bike in stock I was interested in which can be a rarety as most shops stock those sizes that are most popular.

Customer Service

Great. I don't get the lame I'm better than you attitude most shops seem to let fly. I've recommended this shop to co-workers who aren't passionate about bikes but want something decent to ride around from time to time. Feedback has always been great-no upsale pressure and they walked away feeling like they weren't getting screwed.
I normally don't like others to work on my bike, but in a pinch where I don't have the right tools, they have done a great job.

Similar Products Used:

Great shop all around, one of the better in the valley. Prices normally are on par with other retail places-a bit high, but in some cases they will work with you. From time to time you can find something really unique that just sort of pops up on the floor. If you don't know exactly wwhat you want and don't want the hassle of building something up from scratch, this is a great place to start. Not a huge selection in any genre, but what they do have is of quality so narrowing things down is made a bit easier. Fall is a great time for deals on closeouts. The only real complaints I would have would be the lack of boutique mountain bikes/frames and a limited in stock component selection. Also, like other retail places the choice of clothing is a bit limited although they have increased their DH/Freeride protective gear stock which is a big step forward.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-6 of 6  

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