Contender Bicycles - Bikeshops, Salt Lake City, Utah

Contender Bicycles - Bikeshops, Salt Lake City, Utah

DESCRIPTION

Contender Bicycles, located in the eclectic 9th & 9th neighborhood in Salt Lake City, focuses on providing a high level of service to make cycling enjoyable for all types of riders. While we have carved a niche for being Utah's premiere road shop, don't forget that we have all types of bikes for all types of riders.
The staff at Contender not only has a high level of knowledge and expertise about cycling, but they also have a passion for riding. Our staff, consisting of all types of riders from experienced road racers to downhill racers to weekend warriors, rides and tests cycling gear every day.

In addition to a huge selection of bikes, we at Contender Bicycles pride ourselves on having a wide variety of clothing, a large assortment of accessories and a deep selection of bike components. From NiteRider headlights to Assos Clothing to Lazer Helmets, our selection has been carefully chosen to offer a good variety of products that our staff believes in.

Riding a bike should be fun. We are here to help make sure of it!

USER REVIEWS

Showing 1-9 of 9  
[Jul 07, 2012]
Marshall Palm
Weekend Warrior

Wear your spandex in if expect to be treated unlike you are a gypsy who rode in on a tricycle. Several times I have gone in with money in hand - once to get a new bike - cash in hand! - several times to get service- I live two blocks away! Each time turned away without any money exchanged - turned away by people who did not see any value in my business - amusing - and had no regard for me as a person - went elsewhere and spent my money with ease - I suppose that these folks are owned by Tallisker in Canada and will soon deny us our back country skiiing. Money in hand! honestly - you trade here ? You are getting fleeced and you like to be screwed.
Honest opinion from visiting ten times over several years- they must stay in business by catering to a customer base who want to be treated like dirt - and enjoy it! Gave them every chance - it is amusing. Other shops in town who are friendly to people who bicycle.i friendly...willing to service...wow. Vail wannabees welcome.












Customer Service

no.

OVERALL
RATING
1
VALUE
RATING
1
[Nov 27, 2010]
Chris
Cross Country Rider

I've lived on both the West and East coasts and this is one of the, if not the, best shops I've been to. Every time I'm in Salt Lake I make sure to visit Contender.

Customer Service

I have always had an excellent experience. Greeted right when I come in the door. Very knowledgeable, but not pushy.

Similar Products Used:

Great shop, great people.

OVERALL
RATING
5
VALUE
RATING
5
[Feb 28, 2010]
Cameron Hancock
Weekend Warrior

I disagree with the negative reviews. I started road bike riding two years ago. I road a cannondale that was given to me. Despite the fact I had not purchased the bike from their shop they were always helpful and friendly when I came into the shop. Last year I decided to purchase a new bike. They let me test ride several bikes and never steered me to one bike or brand. I ended up with a Scott Addict R4 and love it. I put over 3,000 miles on the bike between June 2009 and September 2009. They did a great fit for me on the bike and provided amazing service when I returned for tune ups etc. Bottom line you don't have to spend 6,000 on a bike to get great service. I highly recommend the shop to everyone

Customer Service

One of the best in the valley.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 28, 2009]
wiggy
Cross Country Rider

Great things about the shop
-Knowledgeable staff,
-Wide range of bicycle brands
-Staff provides a good cost/benefit for newbies
-Staff takes measurements and fits you to the proper bicycle
-Great selection of components, clothes, and knowledge of trails
-Many local well known racers are often present at the shop
-Very clean/highly organized shop
-Very quick and efficient when doing basic repairs even when there shop is busy with customers the downside of this is that they are more expensive for these repairs compared to other shops (e.g. i had a rear flat tire with no tubes/pump/patches so had them replace it and it was 12dollars for the repair 4dollars for the tube, 8 for labor)

overall they are a great shop, i have and would recommend them to a newbie or a seasoned racer

Customer Service

very knowledgeable staff they know there products and there competitors, they have used the products and can recommend ones to buy and ones to pass on.

Similar Products Used:

quick efficient shop that i would highly recommend to friends/family some things are more expensive than other shops but that is why we have phones and can call and price check - they also are a great source of information about epic rides in utah both road and mountain

OVERALL
RATING
5
VALUE
RATING
5
[Mar 27, 2009]
Dr T
Weekend Warrior

I have to agree with the last post. Some of the claims made on previous reviews seem... a little extreme. I recently visited the shop for the first time looking to buy a cyclocross bike. I had looked at what was out there and already had a pretty good idea of what I could afford and what I wanted. The guys at the shop worked with me and went through a lot of effort to make sure that I got the right bike for me. Buying a bike from them was a great overall experience!

Customer Service

Like I said, buying a bike there was a positive experience. At least for me, a lot of effort was put in to finding that perfect bike that fit what I wanted and could afford, rather than just trying to sell me a bike as quickly or as expensively as they could. The staff seemed extremely knowledgeable.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 04, 2009]
patrick123
Cross Country Rider

Great variety of cycles, gear, etc. Staff is friendly and helpful.

Customer Service

Very good.

Similar Products Used:

Previous review is totally off base. Their prices are marked at manufacturers retail on most items. I have had other shops in town reluctantly match theirs because their prices are the best. A recent example...fulcrum racing one wheel set at several shops - 1400.00. Contender's price - 1099.00 which is what fulcrum website indicates. Another false claim about them is that they try to sell only one thing, ie Time. I told them my budget and they instantly responded by showing me my options. Never did they try to dissuade me from my budget. They are professional and have a good knowledge of what is out there. The previous review is a wholly inaccurate representation of one of the nicest shops in Salt Lake. And no, I don't work or own the place!

OVERALL
RATING
5
VALUE
RATING
4
[Feb 20, 2009]
John
Downhiller

Elitest A-holes. IF YOU AREN'T ON A PINERELLO PRINCE, GOOD LUCK GETTING HELPFUL SERVICE.

Customer Service

Unwilling to help seeing my 2.7 Minions and the mudstripe up my backside

Similar Products Used:

DHrs, stay away. dicks

OVERALL
RATING
1
VALUE
RATING
1
[Mar 10, 2008]
bindolus
Cross Country Rider

This place is a total rip off, their mechanics tryed to rip me off more than once, their stuff is way over priced in comparison to other shops and on line. A friend of mine has spent Thousands of dollars in this place and instead of giving him better deals, they continue to rip him off. I no longer shop at this place and won't even consider it anymore, not even if their prices droped down to below wholesale.

Customer Service

Kind of arrogant, it seems like if you're not ready to spend a few hundred dollars or more, they don't want to give you the time of day

Similar Products Used:

Don't waist your time in this place, it seems they try to get you to buy the most expensive frame they can, and they also try to push certain brands "TIME" maybe cause is one of the most expensive frames there are out there. Even though they carrie about 10 different brands.
I don't think they're very honest when it comes to selling a bike.

OVERALL
RATING
1
VALUE
RATING
2
[Feb 28, 2008]
veloworks
Weekend Warrior

When I lived in California, I worked at a high-end road shop in Sausalito where we believed that customer service is key.

This shop has the zoot and bling, but little else for someone raised in the retail environment that I was.

Customer Service

Extremely inconsistent. There have been times I've walked in and have been greeted right away. There have been times I've wandered through the store, looked at bikes, tried on clothing, and basically been there for close to an hour before leaving ... without ever having been spoken to the staff.

Similar Products Used:

You'd think that when someone rolls into the shop riding a $6000.00 road bike, that the employees might want to at least greet the customer and see if there is anything they can do. Bike shops are a service industry ... it really doesn't matter how expensive, or how high quality your merchandise is if your customers don't become clients because you treat them like poop.

OVERALL
RATING
3
VALUE
RATING
2
[Dec 15, 2007]
SCOTTRider1
Racer

Nicest, most high end pro shop I've seen

Customer Service

Good- The empoyees were helpful.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-9 of 9  

THE SITE

ABOUT MTBR

VISIT US AT

mtbr.com and the ConsumerReview Network are business units of Invenda Corporation

(C) Copyright 1996-2018. All Rights Reserved.