Rim Cyclery - Bikeshops, Moab, Utah

Rim Cyclery - Bikeshops, Moab, Utah

DESCRIPTION

USER REVIEWS

Showing 1-6 of 6  
[Jun 23, 2014]
Peter
Cross Country Rider

The worst customer service I've ever experienced. I thought the first time might be someone having a bad day but the second time was worse. Stopped in for parts as they are the only specialized dealer in town. Service tech was the most self righteous prick I've ever had the displeasure of dealing with in the bike industry. One word answers and refused to even look at my bike. I only needed a screw. As a local I'm embarrassed that people like this are the face of Moab to visiting riders. Do yourself a favor and visit one of the other bike shops on town with friendly staff that appreciate your business.

OVERALL
RATING
1
VALUE
RATING
1
[Oct 25, 2013]
Michele Hill
Weekend Warrior

2013, what a great time to be at the Rim Cyclery. The shop celebrated 30 Years in July, little cupcakes at the clerk's counter AND Robin and Bill Groff were inducted into the Mountain Bike Hall of Fame this year as Pioneers!

Customer Service

Cheerful crowd. I got a handlebar basket for my town ride.

Similar Products Used:

Also in 2013 -- New tatoos on the entrance walls. Fun paint job.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 13, 2011]
cberrya6e
Weekend Warrior

Destroyed new Specialized seat on trail. Brought bike (2009 S-Works Stumpjumper) into shop at end of the day and bought new seat which they installed for me. While doing this, the techs noticed some other minor adjustments that could be made and did so with my approval, all at no charge (other than the seat cost).

Customer Service

Superb customer service. Took care of me and my buddy with bike service with great attitudes and without any hint of snobbery typical of big city cycle shops. Even offered to handle warranty issue with new seat, even though purchase was made in Houston, TX! They were outstanding and provided us flatlanders with outstanding service and advice on trails to tackle for novice riders. RECOMMEND RIM CYCLERY TO ALL SPECIALIZED OWNERS!!!

OVERALL
RATING
5
VALUE
RATING
5
[Sep 06, 2009]
bigdrop46
Cross Country Rider

This is my shop of choice when in Moab riding. When the Grateful Dead follower, Kelby, manager greets you with "Hey Man", know that's Kelby - he will take care of you as will all of their mechanics and employees! If they don't have it and you are there for a bit he will order it pronto. If there is a part that is a hard to find replacement, they are the shop that is likely to be able to dig one up.

Customer Service

They understand that you're in Moab to ride, not wait for repairs. Understand that morning and evening are the rental times. Go there middle of the day with your technical issues and you'll be taken care of immediately.

Similar Products Used:

Best selection of bikes, accessories, parts in town. They are NOT on main street so you have to find the shop, but it is the original Moab Bike Shop, worth discovering, worth returning to.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 31, 2009]
Jack
Cross Country Rider

I first chose this shop because they were a Specialized dealer and have been in business for many years. However, the store front appeared abandoned with old, faded, and poorly placed signage. The weeds or plants were all dead with trash in the bike rack area. Upon entering the store, it appeared very cluttered, yet busy with browsing customers. I was not greeted and waited as employees appeared to ignore me. They would occasionally look up, but never acknowledge my presence. I was finally noticed by an employee, who came over to answer my inquiry about rental rates. The employee pointed to the sign above the register and walked away to sit with other employees to chat, never asking where or what I wanted to ride. I then looked at the bikes they had for rent and they were in very used condition, unlike other shops offering new bikes for the same rate.

Customer Service

I feel the customer service was horrible. Nuff said.

Similar Products Used:

In an industry that relies heavily on well trained employees with excellent people skills and a love for cycling, I feel slighted and even cheated as a member of the cycling community .

OVERALL
RATING
1
VALUE
RATING
1
[Mar 29, 2009]
rbuff78
Cross Country Rider

my wife was riding sovereign when SNAP the bolt on her seatpost broke-with the remaining bolt stuck in the seatpost. noone in town had a 26.8 seatpost. they drilled out the broken bolt and got us a new bolt (which was too long and had to be cut) they also fixed a little hitch in the shifting-$10
friendly
helpful

OVERALL
RATING
5
VALUE
RATING
5
[Oct 31, 2007]
klott
Weekend Warrior

My buddy from Denver recently bought a new StumpJumper, to be exact about six to seven months ago. First trip out to Moab, on SlickRock TR his bike starts acting weird, like it had a brain of its own. Chain Suck, gears slipping, chain exploding off, etc. He can't even ride his bike back out to the parking lot, he hikes back out. We continue on, he goes to Rim Cyclery, they know exactly what the problem is......It is his damn seat! So they were kind enough to fit him for the correct saddle ($50). The saddle would take care of the chain suck and all his other MECHANICAL problems. So, they send him on his way, back out to SlickRock. First mile on the practice loop BAAAMMM, chain is laying on the ground....he is hiking back out. The story goes on, he ends up spending about $150 trying to get his bike working, doesn't, goes back to Denver and finally gets the problem taking care off. Yes, he might have been a sucker but they took advantage of him and probably knew it. I admit I laughed about it, but I will never take my bike to get worked on at Rim Cyclery, thanks but I think my bike seat fits my aSs just fine!

OVERALL
RATING
3
VALUE
RATING
3
Showing 1-6 of 6  

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