Bike World - Bikeshops, San Antonio, Texas

Bike World - Bikeshops, San Antonio, Texas

DESCRIPTION

Bike World is Central Texas' premier pro cycling shop. We've been in San Antonio, Texas since 1971 and on the Internet since 1995. We specialize in Trek, Klein, Gary Fisher, and Greg Lemond road and mountain bikes. We stock a massive selection of bike parts, accessories, clothing, and shoes at supremely competitive prices. Our two San Antonio locations are staffed with knowledgable professionals who can custom fit your new bike to fit your individual needs.

Though we work inside San Antonio, we play out in the gorgeous Texas Hill Country. Check out our local page for more some classic rides around San Antonio!

USER REVIEWS

Showing 1-10 of 10  
[Oct 29, 2011]
Scott
Weekend Warrior

Nice layout and location, good selection available for the products they sell. However, not a lot for the lower end on the price scale. Most items there seem to be for the avid cyclist and not the weekend warrior.

Customer Service

Lets me start by saying when I bought my MTB there in July the salesman would make jokes about the types of questions I had about the bike, but I bought it anyway. One month later the rear brake was going out (dics, hyd) so I took it in to have them bleed it. They called me back saying they did not have the tool to bleed it and had to order it, would take 3-4 days, really a bike shop not having the right tool for the items they sell. Anyway 4 days later I get the bike back. Rode it for 2 more weeks when the brake started to fail again, so I took it back and they said they would warranty the brake and it should take about 3 weeks to get the new part(so I kept the bike to keep riding). 3 weeks later I stop in the shop to ask about the part, "nope not here yet" they said. Another goes by, I call the store, they check and tell me the order was cancelled and they had to reorder it, it will take about 4 days. 10 days later I call the bike shop again to see if the brake come in, they say "yes it is, where's your bike" I tell them I have it and will bring it in. I drop it off and they say it will be done by end of day tomorrow. I call back the next day (getting the pattern,

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I always had to call them, they never called me back), anyway they say that it does not feel 100% and would work on it the next morning (which was Saturday, my ride day). Saturday come, and I go to get the bike ready or not.
Really this is how they treat a costumer, 7 weeks 4 phone calls and 2 drop ins for a brake to get fixed. WOW, they suck!!

OVERALL
RATING
2
VALUE
RATING
1
[Jul 06, 2011]
Trails-of-Fire
Weekend Warrior

(1604 location) Love the shop. It's open, airy, spacious, and appealing to the eye. So that's how it appeals to the senses, but what's more important is what you get when you step though the sliding doors. They offer a nice selection of road bikes, but not so big on the full suspension mountain bikes. Accessories are limited, especially for products other than Bontraiger. The repair shop is very cool. Mechanics are busy at work every time I visit. Can't comment on prices as I have never done comparison shopping with them; big ticket items are bought on-line. But I do give them business where I can.

Customer Service

Great. Never had any problems. Mechanics are helpful. I'm always asked if I need help when I walk in the doors. I like helpful employees, but also don't like to be "harassed", meaning followed around. You won't get that there.

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If you want to get into cycling try this shop first, you won't be disappointed.

OVERALL
RATING
5
VALUE
RATING
5
[Aug 12, 2010]
Matthew
Weekend Warrior

Nice clean show rooms at both locations in San Antonio. Shop carries good brands. Service area is small.

Customer Service

Both the shops are located in some of the richist parts of San Antonio (stone oak & Alamo heights). What the other reviewers say about lak if customer support is correct. They seem to cater to the rich folks. I'm not poor but I don't drive a vechicle that screams I've go money. I took my wife into the stone oak store to look for bikes for us we were
dressed in casual clothes, shorts and a t-shirt. We parked our honda at the door and walked in. I salesman was outside helping someone with getting a bike on their rack. We looked around for 30-40 minutes and no one helped us. A gentleman dressed in designer clothes drove up in a new range rover and we observed within 3-4 minutes of being in the store he had a salesman helping him. We even asked for help before this took place. We ended up walking out and went to Britton's Bike shop and bought two new bikes.

aviod this place unless you got cash to flaunt and your wearing a rolex! The bikes
are over priced. I've used their repair service before and they couldn't even adjust my derailed....something so basic!

You'll get ripped off at this joint..avoid!

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I remember when they had a small cramped shop over on blanco and Locke hill Selma... The place was croweded and messy but so much better because the people selling stuff treated everyone equally; prices were fair; sales people were knowledgeable back them. I miss the old shop! It seems that since they hit the "big leagues" it's gone to junk! They continue to stay in business due to online sales and recently a contract with the city to run the bike share program. Seems they forgot their humble beginnings and the down to earth customer base that made the successful.

OVERALL
RATING
1
VALUE
RATING
1
[Nov 14, 2009]
Subie
Weekend Warrior

The shop itself was very spacious and well maintained. They had a wide variety of bike selection as well as apparel and accessories. The repair area is small and cramped.

Customer Service

The staff is not as attentive as I would like. They seemed to rely on one of their employees for most of the technical questions. That did not sit well with me. If I go to a bike shop I expect them all to be knowledgeable enough to answer basic-intermediate questions.

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I originally bought my first mountain bike and was mislead on the extra warranty information. Needless to say I'd rather go to other bike shops then this one again. I think there over priced as well.

OVERALL
RATING
3
VALUE
RATING
2
[Jul 26, 2008]
rakassan
Cross Country Rider

Certainly is a nice shop. Really roomy and clean. They have a nice selection of bikes on hand but not the components that some one might be looking for. The store location off 1604 is way out of my way but the other location on Broadway is more conviently located.

Customer Service

Seriosly, their customer service blows. I went in about 30 minutes before they were closing and no one bothered to help me. It was a complete waste of time. I was told that there shop was about to close in two minutes after my whole time in the store. If anyone looking to buy a bike or what ever, I recommend not going there. They are more attentive to folks with their noses up in the air.

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I recommend going to ride away bikes, or britton. They are smaller shops but more friendlier and dont make you feel intimidated.

OVERALL
RATING
2
VALUE
RATING
1
[Mar 20, 2008]
NOMENO
Weekend Warrior

the shop it self is very roomy, but they dont really have all that great of selections. they are very limited with their sattles.
the shop is nice, but i really didnt see to much alteration equipment.

Customer Service

not the most attentive out there. as I was wondering around the shop for a good 20 to 30 min no one came up to me to ask me if they could help out. Even after taking a bike out of the rack and looking around to see if i could speak to some one nothing. So in response, non of my questions where answered so it was a complet waist of time.

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great location

OVERALL
RATING
2
VALUE
RATING
1
[Mar 16, 2008]
TXGiant
Racer

First off I will not be biased here, there are so many better shops in San Antonio. First time I went there, I looked around, I was in the market for my two kids and they did not have jack. They had one small 20" boys bike that was made by Trek and the componentry was crap, and they wanted $350 for it, that was my first turn off, then I went up to ask for a set of six bolt disc brakes for my own ride. the guy showed me some Shimano Centerlocks that were on sale, really was great but centerlocks do not work with 6bolt unless you get the adapter. I did not want to go that route, I then asked him about the Avid Juicy Three's he said they could order them for $189. Hmmm a little pricey since I do bargain shop but he said I should hurry because they were going to discontinue them... nah I will wait. Gave me a dirty look so I left, Ended up getting mine from Brittons for less then ;eople sell them on ebay $168 with tax and I got them the next day. WTG Brittons.

Customer Service

they are quick but unknowledgeable and just not customer orientated. Next place at the 1604 location. The have plenty of room to try out bikes and such

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I take my business elsewhere due to prices and cs.

OVERALL
RATING
2
VALUE
RATING
2
[Mar 09, 2008]
Jory

OVERALL
RATING
2
[May 11, 2007]
ambassadeur
Cross Country Rider

Now is a good time to visit this shop they two very knowledgeable wrenches (Carlos and Carlos), I hope they don't screw up and let them go.

Customer Service

True it's not that great, only a few employees actually know what there talking about.

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In the past I was getting a discount, but they recently cut me off. Thank goodness Performance came to town.

OVERALL
RATING
3
VALUE
RATING
3
[Mar 05, 2007]
Doug
Cross Country Rider

They have a great selection and good prices, but the staff is a bit lacking in knowledge yet think they know it all. I've been involved with bikes for close to 20 years now. I've built 4 bikes from the ground up (didn't actually weld the frames) including designing and building the wheels. I know what I'm doing. I needed some small parts to complete one bike and called up to get them. I was told they did have them in stock (Marzhocchi shock bolts to replace the brake studs for use with disk brakes...). I drove 25 minutes to get them. They guy handed me brake studs. I repeated what I said on the phone...I need the bolts that replace the studs...the ones that are flush with the fork when installed. He gave me a blank stare and then a mechanic who overheard me said he knew what they were, but they don't stock those. The salesguy then chimed in with 'yeah, I wish you told me that over the phone.' I was VERY clear with him on the phone, he was just trying to save face in front of his fellow employee. I told him I was and the mechanic knew what I was talking about, why didn't you. He knew he was wrong to try and pass blame off on me it seemed and admitted, well, I'm more of a road guy.

Thats one story...these guys seem more like roadies and not very technical at that. So if you have need for good technical advice, go elsewhere.

Customer Service

Not very knowledgable about MTB products and very salesmanish.

OVERALL
RATING
2
VALUE
RATING
2
Showing 1-10 of 10  

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