Performance Bike - Bikeshops, Houston, Texas

Performance Bike - Bikeshops, Houston, Texas

DESCRIPTION

Typical performance bike shop.

USER REVIEWS

Showing 1-7 of 7  
[May 01, 2012]
amgine
Weekend Warrior

Great prices and usually good inventory.

Customer Service

I guess customer service is hit or miss with this (West Houston) store. Every time I go there they have great prices and usually have what I'm looking for in stock. The salespeople are always nice and willing to help. Then again I go so often they know me by name.

OVERALL
RATING
4
VALUE
RATING
5
[Aug 04, 2011]
Steve Wright
Weekend Warrior

Terrible service, pompous salesman, overall a bad experience. Lost all of good people to Sun and Ski and Bike Barn

Customer Service

-12 out of 5

Similar Products Used:

Great bike shop if like not being taken care of.

OVERALL
RATING
1
VALUE
RATING
1
[Jun 22, 2011]
Dirtvet
Weekend Warrior

This is for the North Houston store. I have bought parts there cheaper than on line, have had service there on my Titus Motolight done weel and have never had a problem with the staff - maybe because I'm an old fart and somewhat regular customer. I've bought kids bikes there too, and they were always set up perfectly. I give this store very high markks - what alternative universe are you guys in?

Customer Service

Very knowledgable and helpful - just what you want.

Similar Products Used:

The Performance Team only works if you are a regualr customer. It does self renew.

OVERALL
RATING
5
VALUE
RATING
5
[Apr 16, 2010]
Killer Squirrel
Weekend Warrior

We have had an awesome experience with Performance. Not only are the sales people helpful and very friendly, but we got some really good deals. Most of our business and interaction has been with the West store, but the one time we were at the North store they were great too. Based on our experiences with them, we would totally recommend either one. We don't go there every week normally, but we have been a lot recently since we were looking for new bikes and then accessories.

Customer Service

I have to admit I was very concerned with the other reviews above; it seems like a lot of people have had bad experiences here. The first time I stopped by the store (West location) my wife and I were just toying with the idea of getting new bikes. We stopped in one evening and looked at some bikes and just generally wandering around the store seeing what all they had. Both of the sales people there were very nice and did not hound us at all. It was not very busy that time so we just sat there and chatted with one of the guys for probably a good 30 -40 minutes. Turns out he was the new manager and was new to Houston. Over the next couple weeks in our search for bikes we went to probably another 5-6 other shops. In most other shops, the sales people were either condescending or just didn't seem to care. We have since been back to the Performance several times and bought 2 bikes and a whole mess of accessories. Each and every time they have gone out of their way to help us and the experience has been simply phenomenal.

Similar Products Used:

We bought our 2 bikes over the double points weekend. One bike is being shipped from another store out of the city and the other we went and picked up from the North location. The staff at both locations were very friendly and helpful. The Performance Club worked out great for us; it was $30 for the membership, we bought one bike Friday and got back 20% in points which we then used the very next day to buy the 2nd bike. From the points we got back on the 2nd bike we were able to get new seats and helmets plus some other stuff.

OVERALL
RATING
5
VALUE
RATING
5
[Jan 10, 2010]
aimbot
Weekend Warrior

From my experience, the sales team were pretty good. Granted I never bought anything more than some cheap odds and ends but they weren't half bad.

The bike mechanics as others have mentioned are terrible. I had them true some wheels and it looked like he never touched it. When I politely questioned him if he trued it yet and he snapped back with some serious attitude.... a week later, I bought a truing stand and a tensionmeter and fixed the wheel myself to about 2 mm.

OVERALL
RATING
3
VALUE
RATING
3
[Dec 11, 2009]
tessai4
Cross Country Rider

I have to chime in on the North Houston location of this franchise. In the entire shop there is only one person that is even worth the effort of waiting on to get any assistance. As a bike shop team I wouldn't trust them with a kids bike, let alone my mountain bike. They are extremely condescending and curt when you ask them for basic pieces of information. I have been to the Westheimer location and it is the same apathetic attitude there as well. They all come across as if to say "duh...you didn't know that?"

Customer Service

Customer service is not a high spot for them either. In the N. Houston location they have a clearance section in the back, and I had been watching some giro helmets. They had been there going on 2 months and no one had taken them, well when I asked a manager, come to find out that he was some kind of area manager who happened to be there that day, if he would consider knocking a few $'s off. He was border line livid in his response as to how great of a helmet this is and that anything more would be a slap in the face for his company. A) if it's so great how did it end up in clearance, and B) I was actually just asking because...i never really expected any additional savings. I just usually do this to see if I can keep a few more dollars in my pocket. Needless to say I left it right there and went and bought one from somewhere else.

Similar Products Used:

The straw that broke it for me was this: I had bought a Cateye Cadence computer from them some months back and had cracked the bracket that the actual computer clicks into in a spill on the trails. I know that this bracket part is available as a replacement item, and the guy that we purchased it from even highlighted that when he was swelling it to me. My wife goes in and is sold a $5 plastic part, and she says that she didn't think it was it, but they said that this would fix it. I go there that following Sat. and am greeted by some spaz lady that I had only spoken to before in passing. I explained to her what happened, and she takes the part to 'the manager' and is having an intense conversation. When she returns I am on my cell talking to my wife about something totally unrelated, but she inserts herself into my convo thinking it is about her precious bike shop. In the end she informs me that I have to buy a whole new computer and that the part needed IS NOT MADE ANYMORE! Google RD100 Bracket Sensor Kit, and I assure you it is. As I go to leave the store she informs me that I,& my personal convo, was RUDE! I couldn't formulate a response, cause I was in such disbelief.

OVERALL
RATING
1
VALUE
RATING
1
[Nov 27, 2009]
mp3_e46
Cross Country Rider

Scam artists. Do not sign up for the "Team Performance" membership. It had auto-recurring billing every year; apparently it is in the mouse print they send you after signing up

Customer Service

Staff are rude. I bought ~$200 worth of stuff that was on sale (still more expensive than online). The staff found it amusing to say SALE loudly when scanning every item

Similar Products Used:

Team Performance is a Scam

OVERALL
RATING
1
VALUE
RATING
1
[Oct 30, 2009]
Daniel
Weekend Warrior

The guys (and girl) at Performance on 1960 were very helpful when I bought my bike this past summer. Cool group of people!

Customer Service

great. Very low sales pressure.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 24, 2009]
biga6462
Cross Country Rider

I wanted to review this shop to help others avoid the same mistakes I have made. First of all I have not been impressed with anything made by Performance or their Forte brand. I have bought riding shorts and several components which have been terrible thus far. I hate to think of all the money I have wasted using their products. Dont get me wrong if you buy the more expensive name brand parts from the store then you will be ok.

Customer Service

This is one place you never want to buy a bike from. Do not believe their 10% off bike scam or the no interest credit on new bikes. The 10% credit will be put on a performance point card and cannot be used till later. My credit was also denied even though I have over an 800 point credit score.

Now to the real business and disapointments. I took my Trek Fuel 70 into this place to get the headset serviced. I ended up having to put a new one on which was no surprise to me. When I got the bike back I had numerous scratches on the frame added from the bike mechanic. I also had to take it back in to get it re-tightened. A few months later I decided to buy a road bike because Performance was running a great sale. I had to leave the bike in the shop over night so they could check it out for me. The next day I picked up the bike and it had new scratches on it, the headset was not tightened correctly, and one of the V-brakes was rubbing the rim. Luckily I used to work in a bike shop so I fixed the problem, but was upset that a new exspensvie bike would come in this condition.

Similar Products Used:

The mechanics are horrible at this place. I wouldnt let any of them touch my bike again. I am also sad to say that I was griped out by one of them because I didnt have my quick releases set the way he thought was right. Nice to know that all the bikes put together in the shop were the same as the way I had them.

OVERALL
RATING
3
VALUE
RATING
3
Showing 1-7 of 7  

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