Mad Duck Adventure Sports - Bikeshops, Grapevine, Texas

Mad Duck Adventure Sports - Bikeshops, Grapevine, Texas

DESCRIPTION

Hands down the best bike shop in Texas and one of the top rated shops in America.
A very down to earth attitude with attention to customer service at its highest.

USER REVIEWS

Showing 1-7 of 7  
[May 08, 2010]
nickburton60
Cross Country Rider

Excellent selection of brands from big brands to botique brands. Not to mention they have some sweet shop jerseys.

Customer Service

Really nice people, my first time in there (from out of town) they gave me a tour of the entire place and had no problem just jawing for a while.

OVERALL
RATING
5
VALUE
RATING
5
[Apr 05, 2010]
jfbarnhart
Weekend Warrior

The best around, they always put the customer first.

Customer Service

Mad Duck is the best shop around. The always put the customer first and go farther than another other shop would to meet the needs. They had a issue with a vendor on a delivery of a bike, but kept with it and never gave up. When the vendor could not deliver, they found one who could at no extra cost to me. No many if any other shops would do this much. I have my new bike and could not be happier.

Similar Products Used:

I have been so impressed with how they hand difficult situations and the everyday requests that I will be a customer for life.

OVERALL
RATING
5
VALUE
RATING
5
[Oct 02, 2008]
teambft
Racer

Agree with the description on the top of the page - outstanding shop that will spend time and talk to you!! They know their products, love their sport and will share everything they know with you.
Great place to do business when most LBS's are in the dark ages.

Customer Service

great

OVERALL
RATING
5
VALUE
RATING
5
[Feb 01, 2008]
bike_wreck
Cross Country Rider

Best shop in the DFW Metroplex! "The Duck" carries a wide range of bikes and accessories to meet any rider's needs. The staff is extremely knowledgeable and seems to really enjoy talking bikes and gear.

Customer Service

The Duck staff is backs the gear they sell. They will work with you to make sure the equipment you get is match for what you really need. They know the bikes they sell and will take the extra time to understand what you are looking for to match you with the right gear. Something I appreciated about these guys when I bought my last bike was the time they spent to help me figure out what bike and components were the best match for my situation. I walked in the door with a lot of questions and uncertainty about exactly what I wanted to get. One of the owners spent a great deal of time on a couple of occasions with me talking through the whats, wheres, and whens of riding for me to hone in on what equipment would be the best fit. All that attention with no commitment on my part to buy a bike from them. After I bought the bike they have continued to provide maintenance any time I have needed it and advice on the care and upkeep of the bike to ensure I have the best possible ride experience.

Similar Products Used:

This place rocks. Whatever you need these guys can get you set up. Great gear, great service, great shop. Don't pass it by.

OVERALL
RATING
5
VALUE
RATING
5
[Apr 20, 2007]
southern.81
Racer

The hands down best shop!!!
They do not carry only high-end bikes. I purchased my Cannonade F5 from them, however they treated me like it was the most expensive bike on the market. I could have not asked for a better experience from the whole staff.

Customer Service

The staff is more than you could ever expect. The mechanic even came out from the back to walk me over the bike. They measured me, and made the bike a perfect fit for me. What a difference!!! They cut the bars and shortened the stem for me at no extra charge.

Similar Products Used:

110% First choice for any bike accessory, well worth the drive!

OVERALL
RATING
5
VALUE
RATING
5
[Apr 18, 2007]
josh
Weekend Warrior

WOW THE BEST SHOP!!!
They don't only have high end bikes. I boutht a cannondale F5 $580 they treated me as though I was buying the most expencive bike they carry. I would recomend driving out of your way to this place. The customer service is grade A+, way way beter than anything in the DFW area.

Customer Service

110%

OVERALL
RATING
5
VALUE
RATING
5
[Apr 09, 2007]
rixsurfer
Cross Country Rider

Boutique bike store carrying mostly high end brands but with a very laid back attitude. If you want a high end custom bike(mountain or road) with excellent service after the sale, Mad Duck is one of the best shops in the DFW area...probably in TX.

Customer Service

Cusomer service is very good and is what keeps me coming back. You are typically dealing directly with the owners as opposed to hired help with other shops.

Similar Products Used:

Great bike shop. I've bought 4 bikes from the Duck. The reason I keep coming back is because of the service and product support.

OVERALL
RATING
5
VALUE
RATING
5
[Oct 23, 2006]
mangledpoly
Cross Country Rider

The shop is located off northwest highway, easy to find.It carrys mostly higher end bikes so come in expecting to pay 2000+. They carry mostly cannondale on the floor, found a few other brands there as well (santa cruz, titus, yetti)

Customer Service

Walked in a purchased my bike, great guys, gave me tons of information on local trails, keeping up my bike, even host events for people to join. Will be sure to go back to there for all my needs!

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-7 of 7  

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