Bicycle Sport Shop - Bikeshops, Austin, Texas

Bicycle Sport Shop - Bikeshops, Austin, Texas

DESCRIPTION

This is a really nice bike shop. They have 2 locations. One in North Austin, and one downtown. Great variety of products. You pay a little more than some of the other local bike shops but the service and selection that you receive is well worth the extra cost. I have tried out other shops and have yet to find a shop that goes the extra mile to help you like BSS (Bicycle Sport Shop) does.

USER REVIEWS

Showing 1-10 of 24  
[Apr 26, 2011]
tgh24
Cross Country Rider

AWESOME SHOP! I rented from Lamar location. Good thing they don't have a rest. and bar there, because I would have spent the entire vacation there! Initially rented a Stumpy FSR 29er but the guys who rented bike before me didn't return it so I got upgraded to a RIP 9...nice! Anyway, got the bike and on the Barton Creek Greenbelt and within a mile the chain broke. No biggie, called the shop and soon enough here came a mechanic flying down the trail, switched out the chain and I was on my way. so to sum up: Great shop, great service! Thanks Bicycle Pro Shop, will def rent from you whenever I am in Austin!

Customer Service

Five STARS!

Similar Products Used:

Cool t shirts too!

OVERALL
RATING
5
VALUE
RATING
5
[Jul 09, 2010]
Tim
Weekend Warrior

Big selections of Bikes, Gear and Clothing. Huge inventory of rental bikes, and the Shop looked busy but they looked to be spending time with each customer.

Customer Service

Great, was in town traveling and called at 6:15 to ask about renting a bike, they said they had plenty, I got there as fast as you can with a cab in Austin, slow. around 6:45 they were really helpful and was not rushed to leave the shop, they help with adjustments and provided a Flat kit just in case (you only pay if you use it for the CO2 and patch) not a bad deal. I rented the Trek Madone 5.1, Which rode great. Even after 7 as I was leaving they were taking care of the customers in the store and did not seem to rush anyone out the door. I know that's hard because they would like to go home too.

Similar Products Used:

They need a web designer to redo the website, I does not do them justice. not sure what they need, I guess just more photos, of there stuff, show off what they got. Maps of the area? something... Buy love the shop if i am ever in Austin again, I will Rent from them again.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 12, 2010]
JDizz
Weekend Warrior

Big Open Waste of Space

Customer Service

Horrible...Walked in and waited around, you know with the "looking lost" lost look, but nobody took the bait. Even when a guy next to us was being helped out and left the store the employee just looked at us and walked away. So we left to get dinner down the road.

Came back that same night and still no help, until I hoped on a bike and tried to ride for a second and wouldn't you know three employees swarmed us with one yelling "you can't ride in the store." Of course, they still acted like douchebags, like they were so much better than a couple of college kids who wanted to buy a bike.

OVERALL
RATING
1
VALUE
RATING
1
[Feb 19, 2009]
Dutchy rider
Cross Country Rider

I visited Austin for first time and was looking to rent a bike on trails in the area. I was recommended by the Hotel to visit 'Bicycle Sport Shop' on Lamar Blvd and I must say, a VERY friendly welcome and great service! Everyone I spoke to was willing to help, inform and answer any question I had, no pushing around and no aggravating sales pitches. They gave me the most expensive full suspension mountain bike they had to try on the Barton Creek Green belt trail. I went back the next day and even had a nicer bike that day ('09 Ibis MOJO = GREAT BIKE). Any adjustment I asked for was taken care off. I bought a helmet and some other stuff. Their assortment is phenomenal, prices very reasonable. I am in the market for a new mountain bike and I will certainly consider going back to Austin and do my purchase @ Bicycle Sport Shop. Thank you guys.

Customer Service

Great.

Similar Products Used:

Large variety of bikes and prices for all levels.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 15, 2008]
Mtc
Cross Country Rider

Clean and well stocked

Customer Service

Everyone is nice, they try to help, not hound.

Similar Products Used:

Service dept anxious to help. Even though it can be a mad house they go out of the way to help.

OVERALL
RATING
5
VALUE
RATING
5
[Nov 08, 2008]
doismellbacon
Cross Country Rider

Lots and lots of gear at every price point. Great selection of high end mountain bikes & parts, as well as road, and lots of commuter/townie bikes and gear. Professional services available: fitting, custom builds, repair, wheel builds. They've even got a nice cafe in there and bike events rolling on the big screen... nice place to hang out. They've also been long time supporters of the community.... leading local rides, sponsoring teams, events, trail building days, the jingle bell ride. I bought my first bike from them in '89 when they were on Barton Springs where Flipnotics is now....how many of you remember that? I have a hard time imagining Austin without BSS.

Customer Service

I've always been thoroughly impressed with the staff's attention and customer service. I ALWAYS get asked many times if I need any help, even if I'm just geeking out and kicking tires. You never have to walk around looking for somebody to help you there. Service staff has been excellent.... did a bottom bracket overhaul for me while I waited when it seemed to me like they were totally slammed... lots of customers at the counter, and lots of techs there taking care of everybody. Contrary to some other posts I've gotten great help from them on small, no profit, little doodads that I needed to salvage an old part....etc.

Similar Products Used:

I'm baffled by people complaining about not getting parts and/or service done for free at BSS....What do you expect? Do you want them to be there in the future? It seems like a large percentage of cyclists expect shops to do professional service for them for free just because... I dunno....they're "cool", they're broke, they bought something there before.... It takes a lot of money to maintain that location, amount of inventory, large attentive staff, trained mechanics, support of local events / races / trail building days. BSS is a business that gives a lot back to the community... they always have been. If you don't want to pay them for their time/parts/expertise, then quit whining and go to Barnett's school and learn how to do all this stuff yourself.....Oh, btw, that will probably cost you a few thousand dollars.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 29, 2008]
AustinBiker
Cross Country Rider

Bought my new Fisher Paragon here, and took it in for some maintenance. They have been responsive enough to questions and tried to help with special orders, but have generally been disorganized and confused over what to do to find the right materials to convert my Rhythm wheels over to tubeless. I've found (on this website) hot to do it, but you'd think a shop where about 40% of their showroom mountainbikes have Bontrager rims would already know this.

Customer Service

They did call back when the parts were supposedly in, but when I came in to the store and dropped my bike off, I was told they had ordered the wrong parts. No compensation for my wasted time- just an apology.

They removed my front tire on another trip when they had supposedly finally gotten the materials in (Bontrager rim strips for tubeless conversion) - and replaced the rim strip so badly that I ended up with a flat on the first ride out- from the edge of the spoke hole I suppose, as it was on the inner side of the tube. When I looked at it- the rim strip had actually squirmed out under the bead so that there would have been nothing under the tube.

OVERALL
RATING
2
VALUE
RATING
2
[Sep 19, 2008]
BJ
Weekend Warrior

Nice shop in terms of selection, location, accessories. Bought a used rental from them, probably a mistake, but it hasn't fallen apart yet. More on the rental below. The sales staff seems knowledgeable, but what do I know, I'm not a huge bike enthusiast just yet, but working on it. I did look at a couple of road bikes and was steered in the direction of a more expensive bike that I was looking for. In all it's an okay bike shop, but I'd probably buy somewhere else.

Customer Service

Customer service is fair.

My repair story. Trek Navigator 300. The chain was skipping, wasn't sure why exactly, but thought it was stretched some so replaced the chain, issue not resolved.

Took the bike BSS, told them I wanted a minor tune-up and to check the chain skipping issue. The repair guy recommended rear brake pads, cables and housing and a possible cassette replacement. Was given a price and a receipt. They called the night of the repairs, left one voice mail stating the cassette was trashed, replacement recommended, then said the front brake pads needed replacement. Before I had a chance to call them back the front pads and cassette were replaced, which was stated on the second voice mail.

I'm not expert but do y'all normally have parts replaced before agreeing to have any work done?

Took my receipt with me, told the guy I'm not paying for work and parts I didn't approve. Took a bit of work but they agreed to charge me only for the agreed amount, and was given a 20% of labor card for any more work done there. Good outcome but the labor practices could be improved.

Similar Products Used:

Would recommended the place for accessories and as a place to start with, but I'd think twice before having any repairs done here or buying a used bike.

OVERALL
RATING
3
VALUE
RATING
3
[Sep 14, 2008]
rivertranced
Weekend Warrior

I agree with most of that which people have said in this thread. I think the shop has a good selection and if you know what you are looking for it would be a great place to try to find it. One of the best features of this shop is the fact that they have a huge rental inventory - and while it sucks to have to pay to test ride one of their bikes outside of the parking lot, at least you can.

Customer Service

I had a pretty poor customer service experience in both of my recent trips. The first time I took my mid-range hardtail bike for a tune and was told my shock sucked, which is not what you want to hear when you go in for a tune.

Last weekend I went to check out new bikes. I told the employee that I wanted a hardtail around $1,000 (certainly not a lot for a mountain bike, but enough that I'd like to get some sort of assistance with my purchase). The guy proceeded to tell me that people over 25 shouldn't ride hardtails and showed me exclusively full-suspensions at $2,000-$2,500. I was not sold.

Similar Products Used:

If you know what you are looking for, I'd check here. If you don't, look somewhere else where they won't push you for something you don't need.

OVERALL
RATING
2
VALUE
RATING
2
[Jun 27, 2008]
Martin
Weekend Warrior

Two locations: Big one down south, smaller one up North. Deal mostly Trek and Specialized bikes and components. Plenty of staff, and more than willing to help in my experience. Also, they'll install anything you buy free of charge.

Customer Service

Excellent! I've been to the North shop 3 times. Each time I was greeted immediately and asked what I was looking for.

My first time, I was shopping around for a road bike. The saleswoman worked with me for as long as I had questions or wanted to test ride, even though I had told her from the get go that I wouldn't be buying a bike that day and just wanted to test ride.

My second time in there was months later, and I was in the market for some shoes. Again, greeted when I walked in the door. She asked my price range, my prior road shoe experience, and showed me my options and let me try them all on multiple times, taking multiple trips into the back to get what I wanted. Once I decided, one of the mechanics came out and installed my pedals and cleats for me, watched me ride around in the parking lot, adjusted them.

My third time in I went to the south shop wanting to buy a Specialized Toupe. Again, in the door and immediately welcomed. Guy came back to the saddle wall with me and talked about his experiences with the saddles. Got the saddle, installed for free.

Similar Products Used:

I am shocked to read so many negative reviews, because I have literally had nothing but very, very positive experiences here. I'll go so far as to say that it's my favorite bike shop in Austin...I've tried to support the little guys like Freewheeling, Ozone, and University Cyclery, but none of them have come close to being able to meet my needs.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-10 of 24  

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