Trailhead Bicycle Company - Bikeshops, Cleveland, Tennessee

Trailhead Bicycle Company - Bikeshops, Cleveland, Tennessee

DESCRIPTION

I have visited bike shops all across SE from Orlando to Knoxville to Charlotte to Atlanta... Very impressed w Charles and his team at Trailhead Bicycle...I drove up from North Atlanta to check them out... glad i did!
Very knowledgeable and great to work with...
great selction of bikes: Santa Cruz, Haro, Specialized, Felt... and they actually have a good selection right there in the store...
unique setting and a neat layout for a bike shop ... worth a trip to check them out...these guys and gals know mountain biking!

USER REVIEWS

Showing 1-7 of 7  
[Dec 08, 2013]
Bigb2000
Weekend Warrior

By far the best bike shop around.

Customer Service

Outstanding. Seems like everybody that comes through the door is greeted by name. The expertise is outstanding because Charles and Andrew are riders. The really know their stuff. Always have gone above and beyond to source parts and remedy solutions for any situation I've encountered. Doesn't matter if you are spending $10,000 or $10, you'll get great treatment.

OVERALL
RATING
5
VALUE
RATING
5
[Nov 27, 2010]
Camf
Cross Country Rider

I stumbled into Trailhead Bicycle Co. after experiencing a flat while riding Tanasi on vacation. I was very impressed with the selection of bikes, accessories and clothing. I picked up a few tubes, a frame mount pump and some nutritional items. The guys in the shop were very knowledgeable, friendly, and helpful. Despite being my first time in the shop, I was treated and felt like a regular at this shop! The atmosphere is great and the decor is awesome (bike frame towel dispenser in the bathroom.)

I was back in the area a few months ago and called the guys up ahead of time to rent a bike. When I arrived, the bike and suspension were setup and tuned to my height and weight. Charles spent some time talking to me about the bike and some of the trails I planned on riding in the area.

I've been more and more pleased every time I've gone into this shop. Despite being ~700 miles away, I call this bike shop "my home shop."

Customer Service

You will not find a shop with a more friendly, helpful, and knowledgeable staff then Trailhead. This is how an AMAZING shop is ran and a great model for many others to follow.

OVERALL
RATING
5
VALUE
RATING
5
[May 14, 2009]
Jackie Paper
Weekend Warrior

I was shopping around for a new bike and checked the web and found that Trail Head was a dealer for the brand I was shopping for, I took the hour drive and Charles is a class act very professional. This is my first visit and I was impressed with Charles. Being a novice he walked me through everything and didn't talk down to me like other shops had price points were very good. Had great selection, unlike other shops that I had visited which 500 dollar bikes or 5500 bikes nothing in between if your looking for a bike and your within a few hours drive give this place a look.

OVERALL
RATING
5
VALUE
RATING
5
[Nov 21, 2007]
raceimp
Weekend Warrior

I've not been there, but from the pictures I've seen from the web, it looks like a clean and good place to go. Big choice of brands, many services offered. Also, their website is nicely designed and they also have a remote blog to it.

Customer Service

I've bought a frame from Trailhead Bicycle to be shipped in the province of Quebec, in Canada. It was really easy communicating with Charles over the phone and by the web. Very precise answers, fast responses. Charles was also very helpfull sorting the problems we encountered with the postal services. He have not let me down at all during all the process. His wife, Corrie, was also quite enthuiast all the few times I've talked to her.

Similar Products Used:

Definetly an exellent bike shop to add to your "to visit" bike shops. I'll go there the day I'll be in that area. A good bike shop is not always where you have the lowests prices possible, it is where the people take care of you from the beginning to the end and also take the time to answer all your questions since the doubt is over.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 10, 2007]
jewbiejewbiejew
Weekend Warrior

Charles seems like a pretty nice guy, but I took my bike in for a simple rear wheel true and when I got it back, the gears were all messed up! I know that they worked perfectly when I took it in there. He then told me that he would fix them (for a price!), and that I would have to LEAVE MY BIKE AGAIN! I am really picky about the way my shifter barrel adjusters are, and I could totally tell that they had been dialed out to make the gears work badly. Shame on you, Trailhead! Is the shop doing so poorly that you have to CHEAT people into doing business? From now on I will be doing my business in Cleveland with Scott's Bike Shop or else I will drive to Suck Creek Cycles or River City Bikes in Chattanooga.

Customer Service

At least the wheel was true...even though I was cheated with my gears.

Similar Products Used:

Don't do business here! These guys are out to make a buck NO MATTER THE COST!

OVERALL
RATING
1
VALUE
RATING
1
[May 15, 2007]
allen
Weekend Warrior

I live 9 hours away, but bring my repairs here. My bike gets repaired right, I get the tech knowledge I am looking for, quick repair times & great prices. I have been in several states & many shops. This is my favorite shop. Period!

Customer Service

Excellent!

OVERALL
RATING
5
VALUE
RATING
5
[Apr 13, 2007]
Wayne Michaelian
Weekend Warrior

If knowledge is power then this guy is lightin' up Cleveland, TN. From XC, to freeride, BMX to downtown urban riding, Charles has a solution for the budget minded weekend worrior, to the one who wont settle for anything less than the best! Great shop with lots of parts (that you acutualy need) at a great price. definitly worth the trip even if your not in the area. I pass two of my local bike shops and travel 45 mins. to go to the TRAILHEAD!!!

OVERALL
RATING
5
VALUE
RATING
5
[Feb 13, 2007]
MPauB1386
Weekend Warrior

By far the best shop in the area and possiably the best shop I have ever had the pleasure doing buisness with. Charles really knows his way around a bike and is an all around great guy. The bike selection is top notch and Charles is always willing to go the extra mile to get the right bike for you. Awesome atmosphere and good times.

OVERALL
RATING
5
VALUE
RATING
5
[Feb 08, 2007]
B-Sak
Downhiller

Best Shop in the area for sure. Great prices and a wealth of knowledge. I like someone who is willing to get out there and huck off log drops or hit wall rides. This is not your average bike shop. Charles is more of a friend than just another guy at a bike shop. Definitely worth checking out!

Customer Service

Perfect!

OVERALL
RATING
5
VALUE
RATING
5
[Feb 06, 2007]
jeb's hard tail
Cross Country Rider

good shop very knowledgeable. it is also a cool shop to hang out at. they do rides sat or sun some weeks at different trails around the area. charles likes to play around on little jumps and whatnot all and all fun rides.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-7 of 7  

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