Around Town Bikes - Bikeshops, Wilkes Barre, Pennsylvania

Around Town Bikes - Bikeshops, Wilkes Barre, Pennsylvania

DESCRIPTION

Stop in and see Tom or Rich. they build custom bike frames and bikes. Highest quality!

USER REVIEWS

Showing 1-7 of 7  
[Jul 18, 2013]
Randy
Cross Country Rider

Nice shop and good selection of bikes. I would never get wheels built there though. I had a pair of wheels built there and they loosened up the first ride. I would take them back to have them repair their mistake, but it took them months to get them built the first time. I guess you need to be in the "clique" to get stuff finished in a timely manner.

Customer Service

Terrible

OVERALL
RATING
2
VALUE
RATING
1
[Aug 13, 2010]
Ed Pane
Weekend Warrior

Simply best of the best for me. Excellent selection and they never sell you more than you need. Purchased my new "Specialized" from them and they stayed more than hour late to assure they had the architecture perfect for my size.

Customer Service

Can't beat it. I swear once they meet you you're on a first name basis forever. All of them are excellent wrenches and tune your bike like a violin.

OVERALL
RATING
5
VALUE
RATING
5
[Jul 22, 2008]
davew39
Weekend Warrior

This is a Great shop with a lot of selection of Bikes, awesome Customer Service and knowledge, and the prices are decent as well.

Customer Service

Their Customer Service is A+

OVERALL
RATING
5
VALUE
RATING
5
[Aug 01, 2007]
bwendoloski@juno.com
Racer

My idea of what a bike shop should look like. Not a sterile place. Nice selection of bikes clothing etc.

Customer Service

Excellent Rich and Tom know the biking business. They strive to make you happy.

Similar Products Used:

I purchased a Felt F3C from them last year. Tom worked with me to come up with the bike I was looking for. I was going for a custom build but after working with Tom I ended up with a bike with all the features I was looking for, with just a little customization. It took around 3 months to complete the transaction, no pressure. Wish I could buy a car like this!

OVERALL
RATING
5
VALUE
RATING
5
[Apr 02, 2007]
bwillsie
Cross Country Rider

Very friendly and best shop I've ever had the pleasure of dealing with.

Customer Service

Superb and know how to treat a fellow right. They work hard to keep you satisfied and your first choice for future purchases and service.

Similar Products Used:

With there ever expanding lines they have something for everyone.

OVERALL
RATING
5
VALUE
RATING
5
[Jan 05, 2007]
Nicole
Cross Country Rider

Giant, Specialized, Felt, Custom Rich Adams, & an assortment of used bicycles

Customer Service

Terrific -- Just went to check out the store and ended up chatting for over 2 hrs with Tom and Rich.

Similar Products Used:

I had been searching everywhere for a tiny pouch to store gels in on the front of my bike and they had one!

OVERALL
RATING
5
VALUE
RATING
5
[Nov 06, 2006]
stevejfrompa
Weekend Warrior

I visited the shop over the weekend, since my rear derailuer finally gave up the ghost. Around Town Bikes is a great shop, lots of bikes (mtb, road & trainiers), a lot of gear and clothing.

Customer Service

Reason for my visit was the above derailuer failure. Rich (the resident Wrench Turner) took one look and took my bike in for triage. Within 20 minutes he had shown me a selection of replacements, replaced the part, cable and cable housing and chain and I was back in business! Not only was the service fast and at a great price, but both Rich and Tom demonstrated a real interest in making sure that overall my bike was safe and in good tune.

Similar Products Used:

These guys are true bike enthusiasts, know their trade and how to make people feel comfortable in their shop.
I will definitely re-visit this shop and probably a more frequently, not only for repairs and advice, but also for the feeling of comraderie that you feel there.

OVERALL
RATING
5
VALUE
RATING
5
[Nov 05, 2006]
JeffSkisMontana
Cross Country Rider

is a great local shop. Sponsored rides on Saturday for the roadies, owners ride with the Mtn Bikers on Thursday nights and Sundays, Very good service work(always get it right), Retro Rides, Shop is inviting place to hang out, ATB in WIlkes Barre!
__________________
Around Town Bikes in Wilkes Barre........

Customer Service

Superb...they make it right when the inevitable product failures happen(not too often thankfully!)...recently my winter riding pants...Louis Garneau Thermo's.....the hem on the waist band began to unravel....A Town replaced the pants with brand new ones off the rack...no hassle..they take care of the customer.

Similar Products Used:

Tom and Rich never push a product or service...they make suggestions and let the customer decide...really appreciate that they do not oversell. In addition, they regularly let you demo products and i don't mean a spin in the parking lot... Both know their stuff!

OVERALL
RATING
4
VALUE
RATING
5
[Nov 05, 2006]
stevejfrompa
Weekend Warrior

I blew out my rear derailuer this past weekend and took my bike to the guys at Around Town Bikes in downtown Wilkes-Barre. Both of the fellows there are co-owners and very knowledgable guys.
Rich is the Wrench Turner of the pair and he showed me a great selection of components to choose from and in less than 15 minutes I had a new rear derailuer, new shifter cables & housings and a new chain.
The price was spot on and the knowledge and genuine interest these guys show a customer will bring me back more often.

OVERALL
RATING
5
VALUE
RATING
5
[Oct 04, 2006]
heylipschitz
Racer

Industrial looking. Not only a bike shop but also a custom frame builder on site that actually makes the frames there.

Customer Service

Loads of knowlege between Tom and Rich. Go above and beyond the call of duty. Super shop highly recomend

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-7 of 7  

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