Bean's Bikes & Boards - Bikeshops, Paoli, Pennsylvania

Bean's Bikes & Boards - Bikeshops, Paoli, Pennsylvania

DESCRIPTION

Bean's is an excellent full-service shop with a helpful and knowledgeable staff. They have a wide range of cycling products - mtb, road, singlespeed, fixed gear, etc - and also promote the sport by leading group rides, sponsering a racing team, and supporting local races.

USER REVIEWS

Showing 1-9 of 9  
[Feb 14, 2013]
acerider
Cross Country Rider

I used to come into this shop when they were in paoli and had never crossed paths with owner Sean and it seamed to be an ok to fair place until i ran into the owner.
Without getting too involved in a personal story that could possibly get me a law suite
(and this guy would sue you if you if you looked at him funny)needless to say DO NOT get into a deal with this guy for anything! REMEMBER this post! If you dont heed this warning you will be sorry! P.S. I dont write these reviews too often but i have dealt with many shops and never had an experience like i had here.

OVERALL
RATING
1
VALUE
RATING
1
[Aug 31, 2011]
ridepa
Cross Country Rider

Terrible shop. The guys there act like they're doing you a favor by helping you out. I would encourage people not to shop there. There are lots of great shops in the area, people should give their business to these shops.

Customer Service

It starts at the top with the owner Sean, probably one of the most obnoxious people I've come across in any type of retail store and he sets the tone for the rest of the employees.

Similar Products Used:

Shop elsewhere if you can.

OVERALL
RATING
1
VALUE
RATING
1
[Apr 12, 2009]
DirtBag
Weekend Warrior

Unfortunately I'm right in line with the negative reviews for this place. I spent about 10 minutes in this shop and rolled out because these dudes were exactly as the previous negative reviews already explained. Not sure how a shop like that stays in business.

Customer Service

Bad...they don't view you as a customer but instead as "just another jack-a$$"

Similar Products Used:

So many other shops around...don't waste your time in this one.

OVERALL
RATING
2
VALUE
RATING
2
[Sep 23, 2008]
shopclass69
Weekend Warrior

As a USCF and Barnett Bicycle Institute certified mechanic with over 15yrs in the business, I know my stuff. Not gloating, just saying. I went in looking for a headset part, I called ahead and had them put it aside for me. I walked in, the shop was empty save for the guy in the back eating lunch. Told him I was here to pick up the part I called for the dude told me he'd get to me in a minute. I was bored and in a hurry so I timed him. 7 minutes later he finally asked what I needed, dude I just told you. In talking to some other people it seems if they dont know you, you are treated unkindly. If you know the secret handshake then you are good. I hate shops like that.

Customer Service

See above. I knew what I wanted/needed. The shop was empty, it'd take 2 minutes to deal with me and I know how hard it is to grab a bite at times. Also, I tried to chat the guy up and my suit and tie must not have passed his test. Sorry, the ink is covered for work.
I have never been asked if I need help when I go in there either, 6 times in a year is enough for me to know Im not shopping there anymore.

Similar Products Used:

If you figure out the secret handshake let us know.

OVERALL
RATING
2
VALUE
RATING
2
[Jul 28, 2008]
jmon
Cross Country Rider

this is the best shop this side of colorado. they have an incredibly knowledgeable staff and the best mechanic in the area. they have a great range of bikes and products, along with a professional opinion. the employees are extremely honest and will not push you to spend more than you need.

Customer Service

A+

Similar Products Used:

5/5

OVERALL
RATING
5
VALUE
RATING
5
[Apr 11, 2008]
vickerdj
Weekend Warrior

I've been to Beans three times, all within the last couple of weeks and ended up buying a Rush 1 (which has turned out to be a totally awesome bike). Throughout the whole experience these guys were without exception great - very friendly and happy to give me advice. They also gave me a great deal.

Customer Service

Excellent

Similar Products Used:

I've been riding MTB regularly for a couple of years, never raced (though plan to soon) and so don't know a heck of a lot about bikes, but I didn't get any sense of being treated like a "newbie".

OVERALL
RATING
5
VALUE
RATING
5
[Jun 20, 2007]
BoneFixinDoc
Racer

Folks,

1st- I ride everyday and have raced from NY to NC every summer since 1998. 2nd- I have over $10,000 worth of bikes in my stable (yes, at least one from Beans). 3rd- I work on my bikes as well.

That being said, I have gone into just about every bike shop in PA, DE, and NJ and gotten that "you are a newbie" attitude. Unless you go into a bike shop with "I'm a real mountain biker" tattooed on your forehead, how are the shop guys supposed to know of your superior riding abilities? In fact, I just got this attitude (treated like I didn't know what I was talking about) at the Bike Line in West Goshen. But, you know what, I didn't care. I kept a smile on my face while a kid was telling me the benefits of clipless pedals when I have been riding them since 1996. I didn't go onto this forum an blast bike line because some kid treated me like I've never been on a bike before.

The guys at Bean's have always treated me with respect. They have also respected my choices in gear. They have never tried to upsell me. In fact, they have often tried to prevent me from spending my money... attempting to send me home empty handed. An yes, I am one of those "rich" mainliners that an earlier poster made a comment about. They know I can afford it. On a related note, I have often found prices cheaper at Beans than on pricepoint, jenson, and beyondbikes websites. They aren't that expensive.

Quick story: In 1997 I benched 460lbs. Last week, I had an 18 year old "trainer" come up to me at my gym an tell me how to better my benchpress while I was doing 225. He actually had the nerve to ask me if I needed a spot with only 225 on the bar. Can you believe that? He treated me like I didn't know what I was doing. How dare he not know I benched 460. Did I tell him he was rude? No. Did I get online and blast the gym for treating me like I had never lifted before? No. I kept a smile on my face and said, "Thanks dude, but I think I have it."

Moral of the story: Check your ego at the door. Get to the know the guys there. When they get to know you, you'll see that they aren't who you make them out to be.

OVERALL
RATING
5
VALUE
RATING
5
[Jun 15, 2007]
kahneyjd
Racer

I have been to this shop 2 times. First was bad, they treated me like I had no clue what I wanted or what I was talking about (I have been riding fo rquite some time and repair my bikes myself) Their prices were somewhat high but not too bad. Just the service I was given was absolute crap. So I thought ok it was just a bad day for these guys, but nope the 2nd time was exactly like the 1st. They really are in need of a complete turnover at this place

Customer Service

Bad, bad, bad. Nothing about this place said "we are willing to help you" they were rude and not helpful trying to upsell me every time I wanted to check something out.

Similar Products Used:

From what I have heard about the shop tech, he is pretty good. Too bad he has to work around people like this.

OVERALL
RATING
2
VALUE
RATING
1
[May 31, 2007]
e
Cross Country Rider

So this one time when I went into Beans Bikes and requested that I got last years HID light online for $250 where the current years was a 2007 at the shop and was like wtf? I can get last years online for so much cheaper. And then when I wasted the salespersons time and asked them 15 questions about the light I had already ordered online, he walked away. I mean c'mon its not like I would've supported the shop anyway. So I guess I just wasted my time.

Customer Service

So it was a a busy saturday, and Beans had about 15 customers inside and they were so busy with everything that was going on it took them atleast two mintues to see if I needed a hand. and then when I asked when they could have my bike done because I had a race the next day, and I am on the Pro Bikeline Team. They said that they couldn't rebuild the rear of my Cannondale Scalpel while I drove my Land Rover to Starbucks and moaned about how hot the coffee was! Then when I asked them could I wait while they overhaul the shock, the guy in the back said that he'd be willing to stay late that night, but I needed it done then and that night was just too late. I mean why would a bike shop be that busy that they can't help a racer like me.

Similar Products Used:

It is just so inconsiderate that when I am used to getting the red carpet rolled out infront of me every where I go in Radnor and Wayne, when I have to go all the way down to Beans, atleast a five to ten minute drive in my BMW M5, and then when I get there I have to whine about the price and that I can get the same part they have in stock all the time whenever I need it, for like $1.00 less at an online retailer. They look at me like I'm some kind of idiot with two much time on there hands to moan about prices and not truely look at the service that a shop provides.

OVERALL
RATING
1
VALUE
RATING
1
[May 04, 2007]
BuckU
Cross Country Rider

I will tell you

Customer Service

I did have a bug up my ass, read coments.

Similar Products Used:

Here's the deal. I have been MBiking for 15 years or so, road for shop down the road from them so I never really went to get anything from anyone else. Last year I needed a new light, HID, as you know they are not cheap. I did some reaearch on prices so I know how much I could get one for. I wanted to suport local shops so I stopped in Beans thinking I would give them the bussines if they were close by about 40 bucks or so. When I walked in they were at the back of the shop talking, wich is fine. I walked around for a while and one of the guys came up and seemed to think I was in there just to pull on his chain. I asked if they had the light and they did, so he took it out and put it on the counter. I said how much and he told me 450 dollars. Now, I can get it for 250 plus 18 dollars shipping. I asked him again and told him I could get it for that price but what could he do. He grabbed the light, put it back on the shelf and said then go get it from them and walked away. As I said, I would have gladly paid more just because I believe in suporting local shops but this was nuts. I am glad to hear there are a couple of good employees there.

OVERALL
RATING
1
VALUE
RATING
1
Showing 1-9 of 9  

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