Mock Orange Bikes - Bikeshops, Winston Salem, Carolina

Mock Orange Bikes - Bikeshops, Winston Salem, Carolina

DESCRIPTION

Mock Orange Bikes was established in 2003, as a partnership between Charles von Isenburg (founding member of more than one local shop) and Chip Duckett (local enthusiast, Dr., and entrepreneur). The idea was to establish a small shop in a cool town as something of a throwback to a simpler time, when bike shops were as much of a social gathering place as they were a business. Over the next two years and with swift growth it became anything but simple. We quickly outgrew the original Mocksville location and in response to great demand we moved to Winston-Salem in early 2006. Our new locaton in the old (circa 1927)Summit Pharmacy building enabled us to keep our cool and funky atmosphere yet also let us offer a more sophisticated range of products and services. As part of the expansion, we took on new partners in Chris Ramm, J Smith, and Dave Whitley. This current team brings great diversity in interests and experience, yet with one great shared passion .....BIKES.

USER REVIEWS

Showing 1-5 of 5  
[Apr 11, 2013]
mark
Weekend Warrior

not friendly......never took a bike down to see if it was what right for me and the size i needed......

Customer Service

this was one of my first stops on buying a bike ....the sales person whom waited on me was kind of rude like don't bother me right now .....i am just getting into the trail bike hobby and am not very knowledgeable on these bikes he wasn't much help like he was in the middle of something .......not very interested in selling me a bike it seemed as though i was bothering him......don't remember a name he never gave be time to discuss that much and so i didn't ask for his name again but i won't be back......ps went to other bike shops in area took their time with me and explained alot

OVERALL
RATING
1
VALUE
RATING
1
[Aug 30, 2012]
cackalacky
Weekend Warrior

Cool shop, perfect location. The only criticism I can give is they don't have a large amount of stock or size choices, at least in the particular bikes I was looking for. Guys are nice and helpful, no attitude. They seem to care.

Customer Service

Not pushy, but they don't ignore you either. I test rode a couple of bikes the other day and they were very helpful and didn't mind that I was out for a while. I pinch flatted a tube on one of the bikes and they said no worries. I take my wife's bike in for free tune ups (we bought it there) which is nice. I usually work on my own bike and have bought a couple of tools there. If they don't have it, they can get it pretty quickly. Bikes are very personal and I have my own preferences on brands, etc. and they don't seem to push anything on me. They'll order anything you want, probably. Planning on purchasing a full suspension there in the near future.

Similar Products Used:

Good shop, hope they stick around for a while.

OVERALL
RATING
5
VALUE
RATING
5
[May 28, 2009]
rob1035
Cross Country Rider

I really like this shop, I'm from Winston Salem but live in Charlotte, and needed a few parts so I stopped in. They have almost always had what I needed, and the staff is more knowledgable than your average shop zombies. The shop itself is killer, from the actual building to the cycling inspired artwork. Excellent selection of bikes, from entry level cruisers to high end racers, in both mountain and road bikes. Also a good variety of brands.

Customer Service

CS has been great. I came in one thursday at 5 before a trip out of town. Fell in love with the Bianchi San Jose, but they did not have my size built up. Instead of having to wait until I got back, they stopped what they were doing and built up my new rig. I had a blast on it the very next morning! That says a lot to me.

Similar Products Used:

One of my favorite things about this shop is that compared to most of the Charlotte area shops, they (Mock Orange) doesn't discriminate when it comes to bikes. I was in one time and a gentleman was picking up his brand new full ultegra carbon wunderbike. At the same time, a gentlemen came in with an old beater that needed a new tube so he could get to his fast food job. Both people were greeted just the same, and received the exact same level of attention and service. That is extremely refreshing to me....

OVERALL
RATING
5
VALUE
RATING
5
[Apr 13, 2009]
Rob Maybach
Cross Country Rider

M.O.B. is in my home town, and I visit every time I’m there. I have never spent a significant amount of money there, usually just small parts, tires, bottles, or whatever. However, the staff has always treated me like a valued customer, listened to my questions and helped pick out the right gear. I recently demo’d a Kona Dawg Deluxe; not only did the demo cost roughly half of what most Charlotte shops charge, they took a lot of time setting the bike up for to ensure I had the best experience I could.

Customer Service

Great CS, everyone I've talked to in the shop rides and it shows.

Similar Products Used:

Definitely planning on making my next big bike purchase here.

OVERALL
RATING
5
VALUE
RATING
5
[Oct 18, 2008]
russ
Racer

Asthetic and creative environment.

Customer Service

Top of the line. Friendly people with knowledge and passion for cycling.

Similar Products Used:

A place you want to take your friends.

OVERALL
RATING
5
VALUE
RATING
5
[May 31, 2007]
Trip Smithdeal
Weekend Warrior

I just got interested in cycling through my wife and another friend. My friend suggested I check out M.O.B. Jay and Charles really spent some time with me and found a bike that fit me perfectly. They let me take it for a while and try it out, then spent time tuning it to me. The selection they had was great and even thought I think they knew the bike they picked out was perfect they offered to order something special if that's what I wanted. I couldn't be happier with the purchase experience.

Customer Service

They answered my questions truthfully whether it meant a sale to them or not. I really felt like they wanted me satisfied, which would mean another person entering the cycling world. Charles seems like the guru of technical bike parts. I brought my wife's 6 year old bike in and he "loved on it" and now it rides like new.

Cudos to Mock Orange Bike

OVERALL
RATING
5
VALUE
RATING
5
[Dec 21, 2006]
Yes I like steel
Racer

Yes, just as said above but even more.If you broke it then Charles can fix it.. The rest of the guys in back are more than capable as well. Funky, Eclectic, and heads and tails above the rest.Have you been in the shops that begin with the letter (P) in Winston- one right off of Silas Creek and the other over by Peace Haven Road?? How many folks that work in these shops ride?? Or better yet does the owner or main partners ride?? Two guesses and the first one doesn't count. Everyone in the MOB rides. Nuff said?? I think so.

Customer Service

AS good as it gets. If not better me thinks.. I race, I race a lot. I ride a lot. I ride so much that my wife said she was leaving. I hope she gives me that killer cheesecake recipe before she goes. Point is, I always see a Mock Orange employee or even ride with one or race with one more often than not. These guys can fix some stuff that I have never seen anyone fix before. Got a Cross bike?? They can hook a brother up. I bought a road bike from these folks back in April of 06. They let me ride at least 3 different bikes before I settled on one. I put at least ten to twenty miles on two of them. This was no just around the parking lot ride. Dude, just go there, -ummkay??

Similar Products Used:

Think I have said it all already.
Thanks for hearing me out.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 08, 2006]
Jason Spence
Cross Country Rider

Mock Orange Bikes is a shop which provides the whole package of experienced mechanics and sales persons, an easy going atmosphere, and honest answers. Also, this is not a standard "Wal-Mart" style store. MOB was designed with an artistic mindset so go check out the impressive gallery of bikes and parts on display. They also have many pictures of the store displays on their website.

Customer Service

Excellent!!

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-5 of 5  

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