All Star Bike Shop - Bikeshops, Raleigh, Carolina

All Star Bike Shop - Bikeshops, Raleigh, Carolina

DESCRIPTION

A full service bike shop offering something for the kids to their grandparents. A great local shop to deal with. Honest, knowledgable, and dependable customer service. The same can be said for the other shops in Raleigh and Cary.

USER REVIEWS

Showing 1-8 of 8  
[Apr 22, 2010]
Roger Gaskins
Weekend Warrior

tested a bike with a loose pedal & received a repaired bike with loose bolts.

Customer Service

no guarantee on new bike purchases , if bike is returned clean & in primo condition I was told me that they Might take it back with a $100 restocking fee, even if you plan on swapping for a another model.

Similar Products Used:

some of the employees are very friendly , others not so much.

OVERALL
RATING
2
VALUE
RATING
2
[Feb 17, 2010]
Andy
Weekend Warrior

I have purchased 3 bikes from these guys. I like the Giant brand very much. However if you do not strike this group as an avid rider then you are on your own. I don't have problem with that however I do not look like a typical rider. That puts me on my own.

Customer Service

I think they stink in this area so bad I am now doing 100% of my maintenance and tune-ups. I bought my own tools and stands. I asked them one time what the BB size for my Giant was and they refused to tell me because they might be wrong. They asked me to bring the bike in so they could take it out and check. I emailed Giant and they provided the information within a day.

Similar Products Used:

The owners as well as the employees have a high level of arrogance and I did not purchase my last bike from AllStar. If you know what you need then you can shop this place. If not then as said you are on your own.

OVERALL
RATING
2
VALUE
RATING
2
[Sep 09, 2009]
Andrew
Weekend Warrior

Very nice selection of parts and gear. I'm from a small town so BMX isn't really big where I live. So All Star bikes in cary keeps me taken care of. Great deals on great parts. Highly recommend this bike shop to anyone who rides.

Customer Service

Customer service is great, I get greeted every time I walk through the door. I get helped when I need it and they provide very useful suggestions on bike upkeep and such. Greg is awesome, great bmx rider and very supportive of anyone in the sport. This shop is awesome, hands down.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 14, 2009]
hardrocker77
Weekend Warrior

Good selection, crappy service from some employees, one told me I had gotten metal shavings into my bb/crank by taking my pedals off myself, what??? They need to fire that guy...

OVERALL
RATING
3
VALUE
RATING
4
[Jan 15, 2008]
michaelnc1965
Weekend Warrior

I know some of my friends swear by this place, so maybe it is me, or maybe it is my size, or whatever. The times I have been in there I felt like they were trying to sell me something. Giant is their bread and butter, but if Giant isn't working out for a particular prospective buyer, then p-$$ on specialized cause it's not where your money is made. After trying three different ocr's and a tcr, they finally seemed to remember, oh hey, we have this specialized but really it's just the same as giant's ocr. OK, well lo and behold, it fit great. But after feeling like I'd been talked down to for about an hour and worked over, as if he didn't close the sale right then and there I'd never buy from him, I finally left.

And people wonder why local bike shops are going under!

Unless you come in to some of these shops with some sort of cycling cred' (try going in 40 pounds overweight and get taken seriously, not just here, but any local shop), you may as well be something stuck to the bottom of their shoe.

Similar Products Used:

The bottom line is, some people swear up and down that all star is the greatest, no problem. But for me, I felt like I was just a shmo who needed to be separated from his money. I dealt directly with the owner and if that is how the owner treats me, I am sure his staff takes their cue from him and so I ended up staying on my trusty old steel bianchi. But when I do have to buy again, I'll not have all star on my list. condescending. oversimplification of the features advantages and benefits not only of the bikes but various components such as the saddle and the shimano drivetrains. Quote "Ultegra is just 105 with a nicer finish."

OVERALL
RATING
2
VALUE
RATING
2
[Jan 15, 2008]
michaelnc1965
Weekend Warrior

I know some of my friends swear by this place, so maybe it is me, or maybe it is my size, or whatever. The times I have been in there I felt like they were trying to sell me something. Giant is their bread and butter, but if Giant isn't working out for a particular prospective buyer, then p-$$ on specialized cause it's not where your money is made. After trying three different ocr's and a tcr, they finally seemed to remember, oh hey, we have this specialized but really it's just the same as giant's ocr. OK, well lo and behold, it fit great. But after feeling like I'd been talked down to for about an hour and worked over, as if he didn't close the sale right then and there I'd never buy from him, I finally left.

And people wonder why local bike shops are going under!

Unless you come in to some of these shops with some sort of cycling cred' (try going in 40 pounds overweight and get taken seriously, not just here, but any local shop), you may as well be something stuck to the bottom of their shoe.

Similar Products Used:

The bottom line is, some people swear up and down that all star is the greatest, no problem. But for me, I felt like I was just a shmo who needed to be separated from his money. I dealt directly with the owner and if that is how the owner treats me, I am sure his staff takes their cue from him and so I ended up staying on my trusty old steel bianchi. But when I do have to buy again, I'll not have all star on my list. condescending. oversimplification of the features advantages and benefits not only of the bikes but various components such as the saddle and the shimano drivetrains. Quote "Ultegra is just 105 with a nicer finish."

OVERALL
RATING
2
VALUE
RATING
2
[Feb 18, 2007]
specializedpepsi
Cross Country Rider

the shop has help me so many time with my needs.everyone there is so helpfull.

OVERALL
RATING
4
VALUE
RATING
5
[Nov 17, 2006]
rideonmtb
Cross Country Rider

I have been a customer of All Star for many years and have no reason to change.

Customer Service

Service has always been excellent. I have always had confidence in the work performed and the price charged. They are honest and make every effort to repair before replacing.

Similar Products Used:

All the shops are locally owned and the staff takes the time to assist with cycling needs. I highly recommend All Star.

OVERALL
RATING
5
VALUE
RATING
5
[Nov 15, 2006]
mtbPaulB
Cross Country Rider

ALLSTAR in CARY is great! Been going there for 10 Yrs now and bought 3 bikes. Will continue to go there. Shop owner Don is the best.

Customer Service

Always been excellent. They take the time to fix it right and on time.

Similar Products Used:

5 Stars all the way.

Lucky thing I calmed down a bit after reading the comments that superdiver247 and greasyfatman wrote. Totally out of line and unwarranted. No further comment needed but it really ticks me off when people make comments that are totally untrue.

OVERALL
RATING
5
VALUE
RATING
5
[Nov 15, 2006]
PaulB
Cross Country Rider

FIRST OF ALL PLEASE DISREGARD THE TWO REVIEWS BY superdiver247 and greasyfatman. Those two have NO CLUE and their comments are totally out of line. I've been dealing with Don/owner at the Cary store for 10-years now having bought 3 bikes during that timeframe. I've recommended this shop to all my friends who also have bought their bikes here and they will tell you all the same thing. Don is the best and he prides himself as taking care of all that come in contact with his shop. He has set up a great shop with everything you need.

Customer Service

Customer service is great! Sometimes things may not go as planned but you can rest assure that Don will make it right no matter how long it takes.

Similar Products Used:

5 STARS ALL THE WAY.... Once word gets out you will see that one or two bad apples can't spoil bunch. BECAUSE WE KNOW BETTER!.......DON, Don't sweat it. Enough said...

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-8 of 8  

THE SITE

ABOUT MTBR

VISIT US AT

mtbr.com and the ConsumerReview Network are business units of Invenda Corporation

(C) Copyright 1996-2018. All Rights Reserved.