Bicycles East, Inc. - Bikeshops, Matthews, Carolina

Bicycles East, Inc. - Bikeshops, Matthews, Carolina

DESCRIPTION

Professionalism, courtesy and knowledge are some of the key factors that have made Bicycles East one of the Charlotte North Carolina''s areas oldest bicycles shops.

We have always taken the best care of our customers and that extra care not only adds to follow-on business, but also to friends and riding groups that have been going for over 34 years.

Whether you''re a professional or just looking for a bike for one of your kids, we have the knowledge and equipment that you need to get you started.

We''ve been here since 1970 and don''t plan on going anywhere anytime soon. Friendly service, the best apparel and equipment, and the best customers have been the keys to our continued success.

USER REVIEWS

Showing 1-5 of 5  
[Aug 13, 2009]
azcanc
Cross Country Rider

The shop is located in Matthews NC and is very close to major access points. General Buke shop with both high end / medium range products and many accessories. Service department as large as store.

Customer Service

They are top notch; Scott the owner and staff - very easy to talk to and always willing to get something quick, if not in stock. Always provide several options so you feel comfotable with purchase; def. not a hard sell place....I have sent several freinds there.

Similar Products Used:

Service area is where they shine - AWESOME turn around! I can drop off and get a quick assesment and then a few days its good to go - no 2+ weeks of not hearing anything. Quick response call after it was done and they called to confirm another fix before they ordered part.

Dan (Head Service tech is definatly and asset to the business - Knowledgable and to the point).

kudos to the shop and whole staff (Im not in the service industry - so i take notice when something shines!)

aaron

OVERALL
RATING
5
VALUE
RATING
5
[Mar 25, 2009]
clj766
Weekend Warrior

I would recomend this shop to anyone. Always a pleasent experiance.

Customer Service

Always top notch, honest, they dont try to push stuff on you that you dont need

Similar Products Used:

They do sell alot of parts, lubes, in the shop behind the bike shop. I didnt know this for quite some time. Its worth going back there and checking out.

OVERALL
RATING
4
VALUE
RATING
4
[Mar 03, 2009]
LB2475
Cross Country Rider

Great selection of bikes and parts. Clean an well organized.

Customer Service

Great! I had a new crank put on as well as just an all around tune up on my bike. I dropped it off late Wednesday afternoon and they said it would be ready by Friday. They called later that night to tell me that it was finished and ready to pick up. They were very helpful and friendly.

Similar Products Used:

none really. I will go back to them for any repairs I need done.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 02, 2008]
nick
Cross Country Rider

Haven't been in the front where all the new bikes are, I took my MTB in to the back for repairs.

Customer Service

I was IGNORED while I watched a fat charlotte banker yuppie get the star treatment.

Money talks here. If you've got $$ I'm sure they will smile as they take it. Otherwise, they won't help you at all.


Similar Products Used:

Go to the bolt bro's in waxhaw instead. Better service, better prices, and stock used parts for cheap fixes.

OVERALL
RATING
1
VALUE
RATING
1
[Mar 30, 2008]
noavail
Cross Country Rider

The shop is neat and well run with a decent selection for all types of riders.

Customer Service

This is where Bikes East really sets itself apart. This is a professional shop with professional bike mechanics. That said, they politely put up with my ridiculous questions with a smile and a genuine interest in making me happy. It's truly impressive and appreciated.

I can see why the place is as busy as it is. No superior attitude. Unlike some of the other shops in the Charlotte area!

Similar Products Used:

Good guys. I'm glad I found the place...

OVERALL
RATING
5
VALUE
RATING
5
[Nov 04, 2007]
Doswaldos
Cross Country Rider

This is a professinally run operation with an empahsis on quality products and notch service. My wife and I have been customers of Bicycles east since its inception. Highly reccommended !

Customer Service

AS good as it gets!

OVERALL
RATING
5
VALUE
RATING
5
[Jan 29, 2007]
Garrett Lucas
Cross Country Rider

Quaint, quiet, and very homey. You walk in and everything is right there at your finger tips. Bikes, clothing, accessories, components...you name it. This is the place to go if you want to be treated with kindness and respect. Whether you are a roadie or play in the mud, they cater to both flavors. If the bike you are considering is there, you can test ride it.

Customer Service

This place is how bike shops to operate everywhere! I worked for a bicycle shop for 3 years, I should know! They are consultative sales people, in other words, they solve problems. I took two friends of mine in who were wanting to get into mountain biking. The guy was was 6'4" and ready to be pretty aggressive to try and keep up with me and my fast friends. The other, his girlfriend, who was a bit timid about doing anymore more than some easy stuff like Col. Beatty Park (very fast rolling). Being an avid cyclist for over 11 years now, I thought they fitted them out quite nicely. They got the bikes they needed an for one hell of a deal! My hats off to you guys. I am glad that you all are closest to my home (Indian Trail) because every where else in the Charlotte area is high pressure and makes it seem like the customers taking up space if they just want to look around and see what's new. Since my friends have purchased their bikes, it's the only place I have recommended people visit for the cycling needs. Also, want to thank you all again for helping me "quick-fix" my squealing rear brake on my Epic. That's the first practical use I've found with alcohol and a lighter!

Similar Products Used:

The only thing I could recommend is a higher inventory level, but that is tough with the size facility they are working in.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 05, 2006]
a
Racer

Very clean, organized and cool old building add to the overall warmth.

Customer Service

Top notch mechanics and salesmen. very friendly

Similar Products Used:

all these guys ride alot! and they love cycling and getting others into it.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-5 of 5  

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