Blacksheep Cycles - Bikeshops, Charlotte, Carolina

Blacksheep Cycles - Bikeshops, Charlotte, Carolina

DESCRIPTION

conveniently located we are located just minutes from uptown charlotte and we are easily accessable from all major highways.

• Cycling movies on any of our three plasma tv''s check out your favorite video on any of our three 42" plasma sets. got a new mtb or tour dvd you want to watch? Bring it in and let it roll! Got a movie you feel like veggin out to? throw it in and relax in our lounge.

• BSC is dog friendly, is yours? we luv dogs. bring um if ya got em. we have a large fenced in area for your furry friends. All we ask is they are friendly and up to date with the vet. :)

• full coffee bar we have a full service coffee bar for our customers(don''t worry, it''s free). we don''t offer any of those fruity flavored drinks! what we do have is good old fashion coffee, hot cocoa, apple cider and tea.

• childrens play area got kids? let them run free. we have sidewalk chalk and concrete floors. makes for hours of fun for the little one''s and gives you some free time. if chalk isn''t their gig, they can watch barney video''s on their own tv.

• bike co op and recyclery we are in cahoots with trips for kids and the now defunct queen city co op so that we may bring you the trips for kids bike recyclery. the co op will be an ideal place for lower income individuals to "earn" a bike by repairing donated bicycles. the co op will also be selling refurbished bikes in order to maintain self suffieiency. more to come.....

• commute to work program bsc has 2 bathrooms. one is women only(nice and clean, no grease) the other has a shower and lockers. commute to the shop during the work week and hose off. leave your gear in a locker and take the bus to work. the number 2 line is right in front of the shop. need your commuter rig fixed? same day service avail for commuters.

• discounts for volunteer ride leaders bsc is offering a 20% discount on everything(except labor) for people interested in being ride leaders. its no fun to go on a "no drop" ride with a bunch of cat 1 racers on their training ride. we are looking for road and mtn riders of all abilities to lead ride throughout the summer. contact us if interested in sharing your favorite loops with aothers.

• reading area lots o books and magazines. grab a cup of joe and read to your hearts content.

• lounge area 42" plasma tv, dvd player, surround sound, and a big old comfy orange 60''s couch!!!!!!! nuff said

• saddle and tire library i must have 20 pairs of tires and 10 saddles that i bought and cant stand. don''t make the same mistake. we have a tire and saddle library that allows you to try before you buy. not here? Let me know and we can get it for you(as long as it''s not too obscure)

• fixie/ss/29''r demos bsc has a full fleet of fixies, ss road bikes, ss mtb bikes, 2 nine mtb bikes and commuter bikes for you to try. take them on you favorite ride and enjoy. putting around the parking lot is not a demo ri

USER REVIEWS

Showing 1-8 of 8  
[Aug 31, 2008]
mtbikernc69
Cross Country Rider

Hey MTBR dudes, this shop has closed down. You can check their website to verify. (it doesn't work anymore). Owner sold it and it is reportedly going to become a "roadie" shop. Please do the same with Lucky Cycles. They've been gone for over a year and you still have them listed. Thanks!

Customer Service

Hey MTBR dudes, this shop has closed down. You can check their website to verify. (it doesn't work anymore). Owner sold it and it is reportedly going to become a "roadie" shop. Please do the same with Lucky Cycles. They've been gone for over a year and you still have them listed. Thanks!

Similar Products Used:

Hey MTBR dudes, this shop has closed down. You can check their website to verify. (it doesn't work anymore). Owner sold it and it is reportedly going to become a "roadie" shop. Please do the same with Lucky Cycles. They've been gone for over a year and you still have them listed. Thanks!

OVERALL
RATING
3
VALUE
RATING
3
[Jul 07, 2008]
florch01
Cross Country Rider

Place appears interesting from its advertising, web presence and store appearance and I think it tries to come off as the cool place to go if you're a rebel. I found it on the internet after looking for shops that sell Niner bikes.

Customer Service

After reading the other reviews I felt compelled to post because my experience was pretty similar. I walked in and greeted the balding and tattooed fellow behind the service desk and he immediately acted like it was an inconvenience to speak to me. I asked him if they had a Niner Air 9 frame or bike in stock that I could check out. He replied "No and I'm not expecting to be getting any in any time soon." And that was it. I stood there a few awkward seconds waiting to see if there was a "but" coming - you know, like "but, if you're interesting in a 29'er, I've got these other bikes you might want to check out" or "but, I'd be happy to see when the next shipment will be coming in and give you a call." At least something that even slightly hinted at the most basic level of interest and customer service. But nothing, nada, bupkis. I was so amazed but his complete disregard I could only say "OK" and left. I definitely wasn't going to waste more time and look around on my own after that brush off.

Similar Products Used:

To echo another review, what is amazing is that I was ready to drop some serious coin on this bike or something similar - and that fact either didn't cross this guy's mind or make a difference to him. Maybe the shop is independently wealthy or they don't give a damn about turning a profit. But which ever, it doesn't translate into a rewarding customer experience.
And I did find another shop that carries Niners (Middle Ring Cycles in Albemarle- these guys are the bomb!) and I did buy the Air 9.

OVERALL
RATING
1
VALUE
RATING
1
[Feb 14, 2008]
croscoe
Cross Country Rider

A very cool shop with lots of 29"ers, fixed gears/single speeds, and other neat stuff. There was a couple of sweet dogs walking around that added to the "kick back and relax" feel of the shop.

Customer Service

Great customer service. All of the staff were very friendly and helpful.

Similar Products Used:

As far as I'm concerned, this is the hippest joint around.

OVERALL
RATING
5
VALUE
RATING
5
[Jul 24, 2007]
spinsir
Cross Country Rider

Lots to look at; bikes, dogs, tats, tvs, etc. Very casual is the atmosphere.

Customer Service

Like a box of chocolates, you never know what you are going to get. Sometimes you are in and out in an hour. Sometimes you wait over a month for service without a call. As previously stated you must be prepared to take second fiddle to the phone or 'cooler' customers who may enter while waiting.

Similar Products Used:

Shop employees know a lot about bikes. For a while I was gunho about Black Sheep even buying a customized Surly Karate Monkey from them along with logo socks, water bottles, t-shirts, and the like. However after waiting FIVE WEEKS to get my bike fixed my mind is changed.

OVERALL
RATING
3
VALUE
RATING
2
[Jul 22, 2007]
Scots
Cross Country Rider

Cool looking bike shop, I dig the mechanic's tool area... would like to have a shop like this in my back yard for toolin around on my bike.

Customer Service

Upon entering the shop I was greeted and I began telling the Black Sheep guy about the frame I was interested in purchasing. As we were discussing the new frame, the phone rang and he picked up the phone in the middle of our conversation (without a pardon me while I get this call). So I waited patiently, 3 minutes pasted and he got off the phone and we continued our conversation. Then phone rang again, he picked up the phone while I was still talking (without a pardon me) and spent 5 minutes on the phone. He got off the phone and we continued talking. The phone rang yet again and as before he took the call while I was talking to him (no excuse me while I get the phone). I waited about 4 more minutes. As I waited someone else walked into the shop and when he got off the phone he began discussing that guy's bike, while I stood there waiting. Before we could talk yet again the phone rang and I waited another 8 minutes. He got off the phone, looked at me and asked, "can I help you" (I thought you got to be kidding me). I reminded him that I was interested in a new Ventana frame. The phone rang again, he picked up the phone again and I walked out at that point.

Similar Products Used:

Their customer service needs serious attention. Black Sheep was recommended to me by a friend, I'll let him know the lousy service I got.
Black Sheep will never see a dime of my hard earned cash, nor get one more minute of my time other than this review.

What I find really interesting about this, is that I was there to buy a $1975.00 Ventana El Saltamontes frame and within the next month I'll be purchasing a $2075.00 Ventana El Ray 29er frame, new wheels and a fork. This guy's sorry service not only cost Black Sheep $4050.00 in two frame sells and $$$ in 29er wheels, fork and parts, but they also lost the loyal customer I would have been if given good service. Now maybe I just got there on a busy day, but the customer standing before you comes before the phone, the first guy in gets the service... not the guy who rolls in after you. There was also an employee standing behind another counter that he could have asked to help me, but that never happened. I'm completely unimpressed with Black Sheep!

I'll take my business elsewhere and get better service for it.

OVERALL
RATING
1
VALUE
RATING
1
[Nov 13, 2006]
tydydownthehighway
Cross Country Rider

Just by dealing with these guys on the forum,I think their hip. Most shops in the area discriminated against me because I rode up on a electra townie. These guys promote it. I own two mountain bikes and a road bike also. So too look at you with bias when your not riding what the big bad racers don't think is cool. Gives me the aura of the shops out in Moab

OVERALL
RATING
5
VALUE
RATING
5
[Nov 09, 2006]
Skyboy
Racer

I have visited a few dozen different bike shops in my days and this is by far the most unique. They specialize in single speeds, fixies, and other hard to find bikes.

They have a bike stand, and fully stocked tool box at the front of the shop that is free for all to use. They encourage "fix it yourself." But if you don't want to, they will gladly work on it for you.

Customer Service

They will gladly work on anything.

OVERALL
RATING
5
VALUE
RATING
5
[Aug 30, 2006]
Whafe
Weekend Warrior

This shop lives and breaths all things cycling !!!!!!!!!

Customer Service

Have formed a relationship with Toni whom builds and runs the FR / Dh side of Blacksheep Cycles. This came about with the expert help I recieved in working towards purchasing a Nicolai frame. The process was not a quick one in getting ready to plonk the dough down for the bike.

The service from Toni has been the best I have found in many years of working with LBS's. What has been the high light has been no pushyness, and Toni's ability to say, I dont know, but will find out. And following through and finding out. A great trait in my book

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-8 of 8  

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