Goodales Bike Shop - Bikeshops, Nashua, Hampshire

Goodales Bike Shop - Bikeshops, Nashua, Hampshire

DESCRIPTION

Very large full service bike shop with road, hybrid, mountain and BMX bikes. Large service area as well. Sister stores in Hooksett and Concord NH as well. Large accessories selection.

USER REVIEWS

Showing 1-7 of 7  
[Jul 20, 2017]
Chris
Cross Country Rider

If you're seeking a good place to have your bike serviced, I'd suggest looking elsewhere. Goodale's used to be a great place to have service done, but those days are long gone. They seem to have grown too big and too busy, and their service quality has plummeted. I bought a Trek Fuel EX7 from them in mid 2016 and the bike's drivetrain was never setup properly, with excess chain rub in the front derailleur and sloppy rear shifting under load.

Despite three follow-on visits in six months, they could never get this issue resolved. This led to a chain break a month ago, further service at $200 cost to me, and two more chain breaks. Now I have a fully inoperable drivetrain, a blown front shift lever, both that I'm going to have to have overhauled completely and likely replace the front shifters and maybe both derailleurs.

Customer Service

Decent but ultimately less-than-helpful in solving problems

Similar Products Used:

Substandard service techs, long lead time on service work

OVERALL
RATING
2
VALUE
RATING
4
[Jul 01, 2013]
kevinking5
Cross Country Rider

They do indeed hire high school kids, which could be a good thing, but it isn't. I had a freehub failure on a Specialized FSR, the shop took the wheel and Jim Esson, the service manager said it should be ready in two days, and covered by warranty. He didn't call me the following day like he said he would, soI called each of the following 4 days to find out the status, each day Jim told me the same thing, that Specialized hadn't got back to him. On the 4th day I called Specialized myself and they assured me they had not heard from Goodales, the part could be shipped out if they had contacted Specialized. I went to the shop and Jim said my wheel wasn't ready, I told him what Specialized had told me, but he said he had to follow Specialized rules and it would take time. I asked Jim if that's what he would have done if it was his wheel, he had no reply

Customer Service

See Shop summary

Similar Products Used:

Avoid this bike shop, it's a shame actually because they are so close to my house. Btw, I have purchased some accessories from Goodales and the counter help was informative.

The real unfortunate part of this is 20 years ago I was in this shop (when it was where Peddlers Daughter is now) and I was waiting to purchase a couple tubes when I witnessed one guy from the shop 'sell' a $45 bike tune up to a woman wanting to know if the $50 walmart bike she had was safe for her grandson. I hadn't been in Goodales for 20 years, I don't think I'll go back for another 20

OVERALL
RATING
2
VALUE
RATING
1
[Feb 14, 2013]
Boston
Cross Country Rider

Overall the shop has tons of accessories for every rider. As far as bikes go, there are a fair selection to choose from. If its not on the floor, you can find it in their catalog and they'll special order t for you for an additional $3.00. Why it cost 3 bucks to special order, I have no idea.

Customer Service

Customer service is good but like any business, the busier you get the harder it is to get your Associates to provide good service. I've found that when I have issues, I'm vocal giving them a chance to be fixed and they have been every time.

Their associates do know a good a,punt about the bikes. If you stump them, they will find the answers and follow up with a phone call vs pretending to know the answer. Good customer service!

Similar Products Used:

This is a good shop and there are good folks that work there. That being said, beware of the inexperience kids that they bring in to wrench in the spring.

I've had a couple of situations that they give me dates and the bike isn't ready, they were proactive to solve these occurrences but they'd be better to under promise and over deliver!

OVERALL
RATING
4
VALUE
RATING
4
[Aug 21, 2009]
Ride603
Cross Country Rider

If you are looking for a large selection of bikes for anyone from the beginer rider to going out 4-5 days a week then this place is the place to go. If you are looking for a high end triathalon bike then keep driving. The sales crew is pretty well educated and of course not everyone knows everything. I had a pretty technical question on one of the newer Cannondale lefty forks and although at the time they couldn't answer my question (keep in mind it was the weekend), they took my name and number down and called me later in the week with everything I was looking for. They are a friendly neighborhood shop that can satisfy the majority of your cycling needs.

Customer Service

Like I mentioned, if they don't know the answer you're looking for they do what they can to find out for you. I have found that in the Spring time they do tend to get backed up quite a bit but I just try to be smart about it and bring my bike in a while there's still snow left on the ground.

Similar Products Used:

One thing I really like is the knowledge of their mechanics, I'm not talking about the kids that are assembling bikes, of course you need to start somewhere. I'm talking about their head mechanics, there's a guy Jim there that I'm convinced can fix just about anything. I have brought in my bike with some of the most annoying little quirks and the guy figures out where it's coming from everytime. Overall I have had very good experinces with Goodale's and would suggest them to other riders.

OVERALL
RATING
5
VALUE
RATING
5
[Jan 19, 2009]
Offroad is for me
Cross Country Rider

The shop is huge but when i went there it was like a walmart of bikes. and they treat you like your at a walmart. the owner sucks. and the bikes are a good 20-50$ more than naults in manchester. The salesman there are good people. the management sucks there.

Similar Products Used:

go to naults its cheaper and you"ll get better service

OVERALL
RATING
1
VALUE
RATING
1
[Aug 12, 2008]
Boo Bear
Weekend Warrior

The shop is large, but for as much floor space as they have, they don't have many bikes for enthusiasts. They used to carry more, but it seems to me that, right now, they are catering to the people who want to save money on gas.

Customer Service

The service is mediocre at best. I was looking at a Specialized Stumpjumper Comp in there the other day- one of the only bikes on the floor that was above entry-level or commuter status- and an employee asked me if I had any questions. I did, but he couldn't really answer any of them- like "whats the difference between the Juicy 5's and 7's". The shop could be a lot more than it is if it tried, but it is focusing on the lowest common denominator right now. In this area, I would go to Nault's in Manchester over Nashua- or take a little more time and go out to Exeter Cycles in Exeter.

OVERALL
RATING
2
VALUE
RATING
2
[Jun 15, 2008]
Flatline G
Downhiller

Carries the typical Trek, Gary Fisher, And Specialized bikes. Big box store for bikes. They don't carry anything special as far as bikes go. Typical xc and road bikes. Their service dept. gets backed up for months. And with parts a special order takes far to long for an avid rider, several weeks when in fact it should only take 5 days tops, when going through a dealer like QBP. Pricing on parts and special orders are very exaggerated, much higher than what the standard mark up should be. Which means the consumer pays more than what a part is worth.

Customer Service

They don't care, plain and simple. They hire a bunch of high school kids for cheap money in the spring and don't do a whole lot for training for them. To illustrate this point, I went in there one day to see what they had for a selection and got into a conversation with one of their salespeople who tried to convince me that shimano LX is the best on the market. Not for the price but THE best. When I asked him about the XT derailleur on the next bike over our conversation was over. More so, the sales people didn't seemed too concerned about what kind of riding I wanted to do, it went more along the lines of "this is the bike you should be riding".
"Hello" is also not something you here when you walk through the door.

Similar Products Used:

If you know anything at all about biking than this shop is a joke, if you know nothing than you will get the impression they know their stuff, but the sad reality is you're gonna get something thats poor in quality constructed and not the right bike for you.

OVERALL
RATING
1
VALUE
RATING
1
[Nov 01, 2007]
costa
Weekend Warrior

the shop is great special the tune up for only 49 bucks ...

Customer Service

ok naw the service needs inprovment on sales ( never ask a customer HOW MUCH do yoU want to spend mybe you should ask wat tipe of bike you looking for or wat tipe of trails you ridding that you be bether for the bayer remmenber the customer is always rigth ...

OVERALL
RATING
2
VALUE
RATING
1
[Aug 30, 2007]
mtbrider
Downhiller

They do have a good selection- but even some of the staff don't what they have.

Customer Service

The Customer Service is horrible. I stood there and waited in the service area for a good 8 minutes and ended up leaving after none of the mechanics would help me- they weren't that busy, they even avoided eye contact.

Similar Products Used:

I'm willing to drive an extra 30 min to not go to goodales

OVERALL
RATING
1
VALUE
RATING
1
[Aug 08, 2007]
MickAv8r
Weekend Warrior

Good full service shop. Pretty much all types of biking represented, road, mountain, BMX, hybrids etc. Large accessories department, including clothing and women specific items.

Customer Service

Hit or miss. Some of the floor staff are very knowledgeable, others are kids. One employee was very helpful but steered me away from a bike that I eventually ended up buying from another shop (only because they had the color I wanted as it was the same price in both stores). It would have been nice if they discussed fit and proper seat height with customers when test riding. They really could knock it out of the park if they spent more time educating their customers, some value-added to spark customer loyalty.

Similar Products Used:

Very clean store, a pleasure to visit.

OVERALL
RATING
4
VALUE
RATING
4
Showing 1-7 of 7  

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