Rock 'n' Road Cycle - Bikeshops, Grand Haven, Michigan

Rock 'n' Road Cycle - Bikeshops, Grand Haven, Michigan

DESCRIPTION

USER REVIEWS

Showing 1-2 of 2  
[Aug 13, 2017]
Shredder
Weekend Warrior

I had great advice, great service and the shop did excellent work on a custom bike for me.

Customer Service

I consulted Matt for a custom build of a long distance gravel bike. His advice was spot on and within a couple weeks the shop had completed building a very custom Niner RLT for me. A couple days later I headed out on a 400 mile ride with it. It was awesome.

OVERALL
RATING
5
VALUE
RATING
5
[Apr 21, 2013]
Eric
Weekend Warrior

Your basic shop. They work on bikes right behind the main counter which is kind of cool. They sell used, new, and rent to the tourists here.

Customer Service

Depends on who is working when you come in. Matt is excellent to deal with; the old man/owner, not so much.

Was given an insultingly low offer by the old man on my $3000 2013 Cannondale mountain bike, which had about 200 miles on it and was in mint condition (I bought it not knowing much about bikes and decided it was not the type of riding I enjoyed). I was offered $200 for it. Yes, you heard that right, $200 for a $3000 bike in mint condition! Obviously I walked. He was not even open to negotiation. He stated that he likes the Giants better and would have a very hard time selling this bike for even $500 in his store.

Certain staff members are also very condescending towards those who are not into racing/more serious riding.

I like the physical layout of the shop, but the service is horrid (except for Matt like I said, who I have bought some tubes from in the past).

Oh, and that bike I triad to trade that he said he wouldn't be able to sell? I got $2600 for it on Craigslist a week later.

OVERALL
RATING
2
VALUE
RATING
1
[May 01, 2009]
jester76
Weekend Warrior

Excellent bike mechanics, very friendly, honest in what bike you really need for your riding and budget.
These guys stand behind what they sell, and if they don't like something they won't sell it.
Bought my first mountain bike here, and will continue to do so.
Nice to talk to the actual owner of a shop who will take care of you, not a chain.

Customer Service

Excellent customer service. All the mechanics are friendly and you dont get the feeling they are trying to just make a sale, or rip you on more work on you bike.
They Stand behind their warranties, trust me, I have used them!!!

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-2 of 2  

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