Capitol Cyclery - Bikeshops, Baton Rouge, Louisiana

Capitol Cyclery - Bikeshops, Baton Rouge, Louisiana

DESCRIPTION

Great Shop. They handle all types of bikes. The focus of the shop leans more towards the road and triathlon crowd.

USER REVIEWS

Showing 1-0 of 0  
[Aug 02, 2007]
Matt
Weekend Warrior

My 2006 Cannondale Prophet has been in this shop three times for the same problem. I live about an hour from the shop (this is the closest bike shop to me). I often leave my bike at the shop for a couple of weeks to cut down on driving.
The problem with my bike is that the gears keep slipping and I have a hard time shifting. The shops first answer was to replace my derailer cables. The next ride proved that this did not solve the problem. I took it back and they tightened the cables, but that didn't work either. This last time they claimed that they tightened them again, but either it didn't work or they didn't even touch the bike.
My friend and I dropped off our bikes at the same time. They didn't even do the proper work on his bike. When I called to inquire about mine, I found out that they were about to put new tires on the bike! All I wanted was my derailer, chain rings, and cassette checked!! I will never, ever go back to this shop. Additionally, I have told all of my cycling friends that they need to go to Red River in Alexandria...

Customer Service

Some of the worst customer service I've ever had!! These guys can't even take down a maintenance order correctly, let alone call you when the supposed "work" is complete!!

OVERALL
RATING
1
VALUE
RATING
1
[Apr 16, 2007]
Unknown
Cross Country Rider

Good shop. Leans to TT and road (but come on, it is Baton Rouge . . . what more do you want?). Service guys can work on anything mountain, though.

Customer Service

So I decided I wanted a Cervelo P2C, and my wife and I went to the closest dealer - Capitol Cyclery. Long story short, a different bike, which weighed a couple of ounces more, but with the exact same components and a $1400.00 lower tag, was in the store. The owner, Darren, spent FIVE hours with me. He fit me on three bikes, let me ride his personal bike, and helped as I agonized over whether to buy "the name" or "the deal of the year." In short, he REALLY helped. Both the Cervelo & the "other bike" fit; nevertheless, he broke it down like so: $1400 for name + 10 or so seconds over 25 miles. Gotta respect that. He KNEW I was there for a different bike, one that he would've made more money on, but still didn't try to coerce me into ignoring the cheaper bike. How many store owners would do that? Plus, I could tell that this guy knows his bike fitting . . . that's important.

OVERALL
RATING
5
VALUE
RATING
5
[Oct 09, 2006]
lemonhead13
Cross Country Rider

The shop has an adequate inventory of bikes and accessories. I can usually go there and find what I am looking for.

Customer Service

The mechanics in the back are always helpful and take time to explain things in detail. They are very knowledgeable and helpful.

Similar Products Used:

The store on Essen (what I feel is the primary store) frequently gets backed up with repairs and is forced to refer customers to one of there other locations. This can be a bit frustrating at times.

OVERALL
RATING
4
VALUE
RATING
4
Showing 1-0 of 0  

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