Reser Bicycle Outfitters - Bikeshops, Newport, Kentucky

Reser Bicycle Outfitters - Bikeshops, Newport, Kentucky

DESCRIPTION

Reser Bicycle Outfitters is located in the Historic Monmouth Street District of Newport within a fifteen minute walk from either downtown Cincinnati or Covington. Convienently, there are many great places to ride within minutes of the shop. Nearby mountain bike trails can be found at Tower Park in Fort Thomas, and scenic road riding can be found alongside the banks of the Ohio River, while the hills of Kentucky provide challenge for everyone.

Very well stocked Local Bike Shop. Authorized dealer of multiple brands of mountain, road and BMX bikes.

USER REVIEWS

Showing 1-10 of 15  
[Aug 16, 2013]
Celeste
Cross Country Rider


Customer Service

DO NOT bring your bicycle to Reser for repairs. Reser-Newport charged me $91.00 total for a bike tune-up @ $59.00 and chain, chain install, stainless cable shift and Teflon housing shift @ $32.95. I rode my bike twice after repairs and had to return it because the gears kept slipping in and out and the bike chain would lurch when I was pedaling up a steep incline. The Reser technician (I use this term loosely because he does not have the knowledge to qualify as a technician), put my bike on a stand and pedaled and shifted my gears; he said he couldn't find any problem. He took it outside for a test drive and said he had no problems. He asked another "technician" if he had any ideas about my gears/chain slipping. The second tech frowned and said, NO. They did not offer to keep the bike and continue to troubleshoot or offer to refund my money (it obviously had not been tuned up). I left with my bike and told them I would take my business elsewhere.




Similar Products Used:

I took my bike to Montgomery Cyclery in Erlanger.The technician put my bike on the stand and was troubleshooting the shifting problem. He made a slight adjustment to my delimiter screw and fixed the problem I was having with my chain and gears slipping. The delimiter screw was too loose and the techs at Reser never thought to adjust it!!!

I am now going to try to get my money back from Reser for the tune-up charge. My entire experience with Reser-Newport was totally unsatisfactory.

OVERALL
RATING
1
VALUE
RATING
1
[Jun 26, 2013]
1362
Weekend Warrior

Can be a good experience. They do have a strong selection of few bike brands that they prefer to stock. Kids also! They have a good selection on clips pedals. Usual couple racks of clothing, not much. Same goes with tires. The selection on something like under seat bags is very minimal my last visit. I was also looking to by another pair of the Rudy project bike shades, and they no longer have the display.
The atmosphere is very casual, like the owner. The younger sales clerk does try to push, but that is his job.

Customer Service

Depends who you get, like most places. Most are good. Jason told me couple years ago, they can get me what I want or need. I try to support this local LBS. The last couple of months, I went there for the underseat bag, the rudy glasses, a set of trail king chili-- all no luck. So, I go in as I want to rebuild my fox shocks. The sales person, walks up, I tell him "I want to get the seals for shocks front and rear", he goes 100.00 for us to do the shocks. I said "thanks, but" and he proceeds to tell me that he has their mechanic do thiers, and I profess I want to do it. He goes "I don't know your mechanic abilities" I told him no you don't. Pretty much my visit ended then.

Similar Products Used:

I did go back and purchased another item. I still will try to support them. They sure do support the community.

OVERALL
RATING
4
VALUE
RATING
3
[Jan 11, 2013]
Brian LeMaster
Weekend Warrior

Reser Bicycle Outfitters is a great shop. They carry very high end bikes and gear and are great with helping you find what you need. I recently was outfitted for a 4 days 350 mile tour. All the gear that was recommended performed great and I had no issues with anything on the trip. The staff is always quick to help and I am also very impressed the the shop involvement in the local community. Building trails and having organized rides.

You will not go wrong with this shop

OVERALL
RATING
5
VALUE
RATING
5
[Aug 09, 2011]
Jenifer

OVERALL
RATING
3
[Jun 10, 2011]
doodgiggity
Weekend Warrior

Great LBS! Nice, clean, friendly store with a good selection of high quality bikes of all types. Active pro cycle advocates in the community, great and knowledgeable sales and mechanic staff. They even teach basic bike maintenance classes. The place is like a bike lovers candy store. If Reser was Hank Hill, bikes and bike accessories are their propane. A true no pressure, friendly store that's high end and down to earth at the same time. Custom bike fittings with each purchase and FREE LIFETIME tune ups! Are you kidding me! Why buy a bike anywhere else?

Customer Service

I do tons of research when making a major purchase (which a bike is to me, and I was in the market for 2) and ended up spending tons of time online and in bike shops. Talking with the Reser crew was like talking to good friends that know a lot about biking, are glad you're getting into it and are there to offer you the best advice possible with no pressure whatsoever. When it came time to buy, I of course bought from Reser. I got caught up in traffic on the way to the fitting appointment and I started to worry as it was getting close to closing time for the day. No worries at Reser, as someone stayed WAY past closing time to make sure both fittings were done right and I was out the door with all the stuff I needed that met my preferences and needs (helmets, shorts, pump, bike rack, etc). The bike rack I bought was out of stock and I only have a small car so I was bummed that I might not get to ride until it came in. Again, no worries at Reser as one of the guys lent me his and said I could bring it back the following week when mine came in! YGTBMFSM!!!! I mean who does that? Reser Bicycle Outfitters, that's who! BEST. LBS. EVAR.

Similar Products Used:

Planning on getting a nice road bike next year and can't wait to go bike shopping at Reser again! Reser FTW!

OVERALL
RATING
5
VALUE
RATING
5
[May 26, 2011]
Chris
Weekend Warrior

I had a really frustrating experience with Jason on the phone. He declined to have a conversation with me about my concern and just blew me off--all over less than $20 dollars. As a reult of this one unsympathetic conversation, I will never come back to this shop again.

Customer Service

See above. Thanks, I was really looking forward to having a home shop for my bike, but not after this experience.

Similar Products Used:

Mechanic is top notch but I did feel like I was being upsold on repair and maintenance.

OVERALL
RATING
2
VALUE
RATING
1
[Sep 17, 2010]
Prostreet513
Downhiller

The shop is gresat it's loaded with all kinds of great parts and not cheap parts that fail. The layout is great and very wide open asnd roomy. They carry great brands and can get in anything you need and want. Its also very easy to get to.

Customer Service

Top notch. Jason and Matt are the best and very very knowledgeable. Hnads down the best shop in the area. They also back everything they sell and if they are unsure about a product they wont carry it which says alot about them. Service is great and they have a fast turn around and you can even schedule appointments. It's a great place and all the reviews are spot on!

OVERALL
RATING
5
VALUE
RATING
5
[Jul 24, 2009]
Uptick
Weekend Warrior

This is a riders shop. The guys (and ladies) eat, drink and sleep bikes. They have really developed a helluva cycling community by sponsoring races, trail days, mountain bike and road rides. Sales support and knowledge is outstanding. This team has really worked to cultivate a solid reputation in this city and they have earned it one sale at a time. When anyone is looking for a bike, Reser Bicycle Outfitters is the first place I tell them to go. Support those that support you!!!

OVERALL
RATING
5
VALUE
RATING
5
[Nov 05, 2008]
Mai
Weekend Warrior

Reser is the latest bike store that I have visited. I have been looking at buying a new bike for the last 6 monthes. I have visited all the bike stores in the area. I looked a lot of bikes over this period of time. I went to Reser's thinking that they wouldn't have much of a selection or even the bike I wanted to look at, which was a Yeti 575. How wrong was I? They not only had a 575 but had at least 6 in the shop. I got to talking with Jason about the bike, new trails in the area and spent the next 90 minutes BSing about bike, parts and trails. I don't think that I could have left with a better impression. I thought to myself " I would buy a bike from these guys/gals even if it wasn't the bike I wanted."

OVERALL
RATING
5
VALUE
RATING
5
[Oct 01, 2008]
swade
Weekend Warrior

All the other reviews are spot on. "Not a shop full of cookie cutter crap" that you see every other rider on. It's absolutely the best products and brands in each category. And they have stuff in stock! This is an elite shop from the top end products they carry, to the highest levels of service, to the knowledge of the staff.

Customer Service

Even though Reser carries the most high end product and delivers the best service in the area, I've seen him and the staff be just as nice and helpful to kids walking in just needing a $5 innertube for their flat tire. They truely care about everyone that comes in the door. And they advise you and help you obtain the best possible product or service for your real needs.

They constantly expand their knowledge of bikes,riding and maintenance by attending seminars, demos and mechanic workshops at places like Interbike. Then they apply that knowledge to you and your experience.

Similar Products Used:

The people there are real riders and actively practice every discipline on two wheels. They're not just "store clerks" like you find in most other shops in the area. Jason and the gang are heavly involved in bike advocacy, racing and trail building.

Quick story: I recently bought a folding bike for my mother-n-law. I knew nothing about them, but my father-n-law sent me some online links to a few bikes he had researched. I called Reser and found out they carried one of the bikes. Not knowing anything about folding bikes and still not even knowing the price I told my father-n-law "This is the one we have to get, because trust me if they carry it at Reser it's as good as you can get. They don't carry anything that's not the best." Sold!

I've been going there for over 6 years. I've bought 2 bikes there, and I'm about to buy another in a few months. And every other bike I ever buy will come from there. It's the best shop I've ever been to and that's a pretty long list spanning OH, KY and NC.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-10 of 15  

THE SITE

ABOUT MTBR

VISIT US AT

mtbr.com and the ConsumerReview Network are business units of Invenda Corporation

(C) Copyright 1996-2018. All Rights Reserved.