Bikes & Moore - Bikeshops, Hopkinsville, Kentucky

Bikes & Moore - Bikeshops, Hopkinsville, Kentucky

DESCRIPTION

Founded in 1980, Bikes and Moore has established their reputation as a leader in bicycle retail. Bikes and Moore is located in Hopkinsville, Kentucky, serving the needs of cyclists in both western Tennessee and Kentucky. Their new 4000 square foot store has over 100 bikes on display, as well as clothing and all the accessories to complete your cycling experience. Bikes and Moore proudly sells bikes from respected manufacturers, such as TREK, GARY FISHER, SPECIALIZED, RALEIGH, DIAMOND BACK, HARO, LEMOND, and more. The state of the art service department features certified technicians that can handle any repair from a flat tire to a complete custom bike build-up.

USER REVIEWS

Showing 1-7 of 7  
[Feb 15, 2012]
Weekend Warrior
Cross Country Rider

I never expected to find a store of this level in Hopkinsville, KY! The store is well laid out, selection is great, and all the staff seems to be genuinely interested in helping out their customers. They went out of their way to get the parts I needed by the next day. Highly recommended!!!

OVERALL
RATING
5
VALUE
RATING
5
[Jan 20, 2010]
Robert
Cross Country Rider

Best bike shop for the Ft. Campell Area. Close to post, lower taxes, great website, great technical knowledge, great local knowledge, very reasonable prices.

Customer Service

Excellent. All employees are very personable. Quick repair times, excellent explanation of repairs needed and made.

OVERALL
RATING
5
VALUE
RATING
5
[May 26, 2009]
hammermtb
Weekend Warrior

They have recently opened up their store and now it seems alot more open.

Customer Service

I bought my first bike, a Trek 4500, from them a few years back and had a very good experience from one of the salesmen. So good in fact, I would drive the 30 plus mile round trip to their shop just to get my bike tuned up. I would also send people just coming into mountain biking to them based on the way I was treated back then. Recently, within the last month, I was looking for a new bike and wanted to stay with Trek, so I went to their store with a buddy. I explain to the salesman what I was looking for in regards to performance. I had already done my homework on what I needed to ask about, look for and so on. After I spoke with the salesman, and specifically stated that I was only looking for a full suspension bike to handle small 2 footer jumps, he walks me straight to the most expensive bike they had in the store! After that, I made up my mind not go there ever again and would not recommend it for others!

Similar Products Used:

I had ran in to this problem before when I brought my wife to the store to see if we could get her involved in it and was hoping to talk to the guy who sold me the bike. However, I was helped by the guy previously mentioned in the customer service block, and when he talked to us, it was deeming towards my wife's bike and very high pressure. Maybe he should go sell cars or something. I will never go there again, I would rather drive 4 hours to get my bike worked on than take it to them.

OVERALL
RATING
1
VALUE
RATING
1
[Aug 25, 2008]
Splnkr
Weekend Warrior

Clean and bright storefront with a wide array of bikes, bike accessories, repair and rejuvenation facilities, and other toys! Very eager and helpful staff and all of them are approachable with beginner questions or veteran special needs. All centrally located in Western Kentucky.

Customer Service

I went into this shop as a blank sheet of paper. Having not been on a bike in 20 years, I new generally what I was after, but knew no specifics. As soon as I walked in, Dave M. jumped on me and asked all the right questions. I told him what type of cycling I wanted to do. He immediately steered me to several models.

He fitted me for the right size right there in the store and had me out riding in the side street in no time. Then he helped answer my questions about various other models. He helped me with what I needed, not necessarily what my preconceptions wanted. Though not in stock in my size at the time, I bought a Trek Navigator 3.0 and Dave said it would be in by the following Wednesday. Got a call on Wednesday that the bike had arrived (in just two business days!) and would be assembled, tested, and ready that afternoon. Dave D. then helped me with all the right neccessories, and they even installed them on the bike. Customer service was above par, and the combined knowledge of the employees was exceptional.

Similar Products Used:

Fantastic overall experience and I am already planning my next bike purchase from Bikes and Moore!

OVERALL
RATING
5
VALUE
RATING
5
[Jul 18, 2008]
m4guru
Racer

Great appearance and selection, great staff. I go in there literally daily and have spend thousands of dollars in the shop. I am more than happy to pay a little more to buy from the shop rather than on eBay or somewhere else because the service is so great.

Customer Service

I have never asked anything of the guys that they haven't done. Special orders, maintenance (generally free if it's minor), advice. A+

OVERALL
RATING
5
VALUE
RATING
5
[Jul 06, 2007]
jwh_outdoors
Weekend Warrior

Bikes & Moore caters to both road and off-road biking enthusiasts. The shop carries a variety of bikes from Trek, Specialized, and Gary Fisher, among others. Bikes and Moore also usually has a decent selection of gear on hand.

Customer Service

ABYSSMAL BEYOND BELIEF. I have spent literally thousands of dollars at this Bikes and Moore but will never walk in again. I was recently treated with incredible hostility one of the employees when I disagreed with his recommendation on the order in which I wanted to look at gear to go with a Gary Fisher bike I was buying for my girlfriend. I went ahead with the bike purchase when the manager took over, but that was a mistake. The younger employee sulked around the counter making his disapproval so blatantly obvious, I made it a point to tell him that his attitude would have cost the store a sale if we hadn't already selected the bike. His response was to launch into a tirade. I informed him that he just lost all my future business and left. The manager followed me out and was assuring me he would talk to the employee when the hothead came out to continue his tirade calling me a jerk and informing me he hoped I never came back. This while I was still putting the bike I JUST BOUGHT on my Jeep!

Similar Products Used:

I WILL NEVER GO BACK TO THIS SHOP. I have never been treated as shabbily as I was today at any retail establishment, let alone a bike shop which are usually positive and up-beat.

There are too many good shops out there to waste your time and money in a shop that tolerates aberrant, hostile behavior in it's employees.

OVERALL
RATING
1
VALUE
RATING
1
[Jul 06, 2007]
jwh_outdoors
Weekend Warrior

The shop is located in Hopkinsville, KY. It caters to both road and offroad biking enthusiasts. The shop carries a variety of brands. As of this writing they carry Specialized, Trek, Gary Fisher, among others. The shop also keeps a reasonable assortment of gear on hand.

Customer Service

ABYSSMAL BEYOND BELIEF. While some of the staff are both knowledgeable and courteous, it is completely offset by the hostile attitude of one of the younger employees. I have spent literally thousands of dollars at Bikes & Moore but I WILL NEVER GO BACK.

Today I was puchasing a Gary Fisher Piranha for my girlfriend. While selecting accessories a young employee developed a hostile attitude when we didn't agree with his opinion. I didn't appreciate the attitude but went ahead with the bike purchase when the manager helped us in his place. The younger employee sulked around the counter while we finished up the purchase and made his disapproval so clear, I made a point to tell him he would have cost the shop the sale with his attitude if we hadn't already decided on the bike. He launched into a tirade at which point I informed him they had just lost my future business and left. The manager came out and was assuring me he would talk to the younger employee while I put the bike on my Jeep when the hothead came out into the parking lot to inform me what a jerk I was and that he hoped I would never come back. Needless to say, I won't.

Similar Products Used:

I WILL NEVER WALK INTO BIKES & MOORE AGAIN. I have never been so shabbily treated in ANY retail business, much less a bike shop which usually have an up-beat attitude. I sincerely regret completing the bike purchase and will not make the same mistake again.

There are far too many shops around who are helpful and courteous to put up with one that allows such offensive behavior from it's employees.

OVERALL
RATING
1
VALUE
RATING
1
[Apr 15, 2007]
JudoLizard
Weekend Warrior

It's been a little while since I've shopped there but I bought 3 bikes there and was extremely pleased by their selection and expertise on mountain bikes. They also have a great selection of riding gear too.

Customer Service

Their service is exceptional and the folks behind the counter ride quite a bit. They won't sell you something just to make a profit, these guys really try to fit you into the bike you need.

Similar Products Used:

The wrenches will also invite you to ride with them, that is a bonus. I look forward to living near them again.

OVERALL
RATING
5
VALUE
RATING
5
[Nov 06, 2006]
raiderbill70
Weekend Warrior

Great place. The guys there are very knowledgeable on the bikes/equipment that they sell, as well as riding opportunities in the area.

Customer Service

Wonderul. Dave Diamond was very patient with me as I waited to finally get my bikes off of there shelves.

OVERALL
RATING
4
VALUE
RATING
4
Showing 1-7 of 7  

THE SITE

ABOUT MTBR

VISIT US AT

mtbr.com and the ConsumerReview Network are business units of Invenda Corporation

(C) Copyright 1996-2018. All Rights Reserved.