Durst Cycle - Bikeshops, Urbana, Illinois

Durst Cycle - Bikeshops, Urbana, Illinois

DESCRIPTION

USER REVIEWS

Showing 1-1 of 1  
[May 15, 2009]
Nancy
Weekend Warrior

I tried to get my Raleigh bike fixed there just recently. The derail-er broke off the frame. Lifetime warranty on the frame according to the Durst Co. and Raleigh. Guess what, they won't honor the warranty, why you ask? The cost of a new frame makes it not worth it. The bike is four years old, ridden aprox 36 times total, kept in the garage. The bike fell over on its side. The new Raleigh's all have a breakaway piece from the derail-er to the frame.

Customer Service

I've contacted Durst three times, every time I get a different answer from them, including a talk about what a warranty is versus a guarantee. They did offer me a 15% discount on a new bike. Whop-to-do ! !

Similar Products Used:

The Raleigh customer service reps told me they would only go by what the dealer says. So much for a lifetime warranty on the frames.

OVERALL
RATING
1
VALUE
RATING
1
[Dec 20, 2007]
IlliniBIker

Similar Products Used: Doubled price quoted me for repair. Didn't bother to notify me before they completed the job. Was forced to pay to get my bike back. Quality of work was poor to boot. Only shop in town but will go elsewhere next time.
OVERALL
RATING
1
Showing 1-1 of 1  

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