Bicycle Outfitters - Bikeshops, Seminole, Florida

Bicycle Outfitters - Bikeshops, Seminole, Florida

DESCRIPTION

USER REVIEWS

Showing 1-3 of 3  
[May 09, 2009]
IRBwriter
Weekend Warrior

Located conveniently next to the Pinellas Trail and stocked with most bicyclists needs, this shop seems to be the best choice in the Western Pinellas area to establish a relationship. Read on an you will learn why digging deeper is a good idea.

Customer Service

And herein lies the rub:

This shop seems to be a family operation that dad started and son now runs... Dad is very enthusiastic when he is in the shop and even casual observers can see that this shop is his baby.

Unfortunately, from my experience, the son does not share the same enthusiasm. This would not be a problem if the customers dealt with the elder partner here on a regular basis. Yet since the son handles most all operations the experience of being a regular customer can be a bit tenuous.

When someone obviously does not want to be in the business they are in, it shows. When that person is also in charge of customer service and the service department the apathy is inexcusable.

After multiple attempts to resolve an issue with a $2000.00 recumbent bike which was directly related to the service performed by Bicycle Outfitters.... I have decided to bite the bullet and repair my bicycle myself.

The reason why I repeatedly returned my bicycle to the shop to resolve the assembly issue (paying a service charge each time), was to get a bicycle working correctly, not to be insulted and/or accused of not understanding the basics of bicycle mechanics.

Similar Products Used:

Go to this shop if you want to look at great products displayed in a very customer friendly and attractive way.

Go to this shop if you want to learn a great deal from the shops original founder about any kind of bicycle or recumbent in the shop or not.

But do not think that once you have made the purchase you will receive the same standard of service from the real management or the service department (Run by the son). Better to learn here and buy elsewhere.

Find a service oriented bike shop elsewhere, you will be glad you did.

OVERALL
RATING
3
VALUE
RATING
2
[Jan 13, 2009]
bmwriddle
Weekend Warrior

Very Clean Shop and have everything for rode, mountain, and cruiser type bikes. Have a lot of inventory and have alomost everything you will need (Cloths, helmets, spare parts, upgradable parts, and all other accessories).

Customer Service

Customer Service is SUPERIOR! All the guys in there are very knowledgeable and if they don't know the answer they will find it fast!

Similar Products Used:

The people that work there are not pushy when it comes down to buying something because they know there customer service will sell you!

OVERALL
RATING
5
VALUE
RATING
5
[Jan 24, 2008]
noxiousCaitSith
Weekend Warrior

They have a ton of stuff to choose from and the people there are very helpful in getting you what you need. They're located right by the pinellas trail so you can test ride right there.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-3 of 3  

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