Chain Reaction Bikes - Bikeshops, Gainesville, Florida

Chain Reaction Bikes - Bikeshops, Gainesville, Florida

DESCRIPTION

An awesome shop across from the University of Florida. Pop in to have your machine dialed in or to pick-up a new rig. This is a very honest shop and you will get treated right. The crew can also direct you to great riding in the area, on or off road.

USER REVIEWS

Showing 1-2 of 2  
[Oct 13, 2010]
joey Mikell
Weekend Warrior

The shop is very small and hidden from the street. You really have to be looking for it to find it. Parking is very limited when school is in session. No real display areas for the bikes, they are sort of scattered around the sop, hung on walls, many in boxes, they need a LOT more room.

Customer Service

Excellent until i decided on the bike and it quickly went downward after I commited to buy. the owner continuously took phone calls and waited on others while fitting my bike. He finally just walked away and left me there with a vendor who he roped into doing a fitting. I should have walked away then and there, but the price on the bike was good. Sent e-mail after sale and never received a response. These guys seem to cater to students, so if you are not young and live in Gainesville, don't go here!

Similar Products Used:

An overall terrible experience that I wish had never happened. I drove 90 miles to buy the bike and the owner could not even complete the fitting. Plenty of people working in the store, but the owner seems to called over for the most minor of issues. I have been kicking myself ever since buying the bike for not walking away when the owner left me during the fitting process.

OVERALL
RATING
2
VALUE
RATING
2
[Jan 23, 2010]
Felipe Regueira
Weekend Warrior

At first impression they seem to be a caring and knowledgable store.
I had heard from other people that all they care about is money, and they mess up on repairs often and will not take responsibility for their mistakes.
Well they messed up on my bike and I almost killed myself when the chain came off at the wrong moment. They took no responsibilty and were inconsiderate and rude about the whole situation.

OVERALL
RATING
1
VALUE
RATING
1
[Apr 04, 2007]
Flatbar
Weekend Warrior

A small and slightly crowded storefront, but friendly staff, CRxn caters to the college town crowd. There is a pretty even selection of MTB, road, and hybrid/cruiser bikes in the store. Prices have the standard markup, and the accessories are decent - other stores have greater selections of clothing and helmets.

Customer Service

The service is pretty good - not stellar, but noticably better than average. While the staff are knowledgeable - it can be hit or miss getting them to share it. I recently purchased my first bike with clipless pedals there, and following the fitting, I purchased my shoes with the bike. The fitter knew that I hadn't had clipless before, and explained that it would become automatic after time. Even during the fitting, it was evident I was having trouble clipping in and out. It never occurred to him that he might adjust the clip tension - and I didn't even know there was such an adjustment. For the first week of riding, I was having to put all my body weight into clipping in and out. This was dangerously misadjusted in my opinion - and resulted in a low speed crash and knee scrape. It was only after doing some research on my own that I discovered the pedal clip tension could be adjusted. What a difference!
No one has ever been discourteous, and even when a really regular customer comes in, you don't feel like you automatically go to the back of the queue.

OVERALL
RATING
4
VALUE
RATING
3
[Oct 01, 2006]
mtnbiker555
Cross Country Rider

Even though I live in Orlando I still only trust Chain Reaction to wrench on my rigs. This is a great shop across from the University of Florida. The staff are very knowledgeable and skilled.

Customer Service

Always outstanding. The shop will ensure are happy with your bike before you leave.

Similar Products Used:

I highly recommend Chain Reaction to anybody out there. Look them up! While there, make sure to say hi to Velo, the shop canine!

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-2 of 2  

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