A Bicycle Odyssey - Bikeshops, Sausalito, California

A Bicycle Odyssey - Bikeshops, Sausalito, California

DESCRIPTION

Every high end frame you can think of is here. they also have fully built up bikes, this is a full stocked shop, everything you could think of. Tony, the owner knows his stuff. but if you want a trek or cannondale, you will need to look elsewhere, but if you're interested in a custom built Taylor or Waterford, Tony is the guy to see.

USER REVIEWS

Showing 1-1 of 1  
[Nov 28, 2007]
hopp_ed
Weekend Warrior

This shop is focused on top-end roadbikes (well stocked with incredible frames/wheels/etc hanging from the walls) but it also has a good selection of mountain bikes available (Scott, Ibis, Titus, Marin, Lapierre). Where this shop shines -- customer service.

Customer Service

My experience with the customer service has been superb. Andrew, my salesman and a mountain bike racer, took extraordinary time with me on repeat occasions to well understand my background and what I was looking for and to provide well-informed and thoughtfully-qualified suggestions based on personal experience. Tony, the owner, also chimed in with valuable suggestions and comments. Of the four local shops I visited recently, the customer service in this place was a good degree above the rest (with Summit San Rafael second).

Similar Products Used:

While I was in the shop on a couple of occasions many obviously repeat high-end road bike customers came through and were treated well and on a first-name basis. In sum, I think this place caters to people who generally are much further up the hobby/sport ladder than am I and, nonetheless, they treated me courteously and professionally. This is the type of place that I would proudly call my local bike shop.

OVERALL
RATING
5
VALUE
RATING
5
[May 21, 2007]
Tom Yocom
Weekend Warrior

Serious cyclists know "A Bicycle Odyssey." I have done business with Tony Tom for 30 years and consider him to be as skilled and knowledgeable as any shop owner/mechanic that I have known in my 45 years of cycling passion. His staff really know their business, and treat racers, tourists, and neophytes with equal skill. The inventory is almost overwhelming, and it is the place to find all manner of clothing, as well. A fun place to hang out -- you never know who might be coming in the door. Tony is renowned for custom fitting riders to their ride.

Customer Service

The mechanics are excellent, and as a result you may need to schedule a servicing or serious repair. However, there is nothing that they have not already seen, and they will have a solution to your problem. They stand behind their work.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-1 of 1  

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