Calabazas Cyclery - Bikeshops, San Jose, California

Calabazas Cyclery - Bikeshops, San Jose, California

DESCRIPTION

Bike shop that specializes in mountain bikes and BMX, but also has a good selection of road bikes as well.

USER REVIEWS

Showing 1-10 of 15  
[Dec 15, 2009]
Fitbikecoriderforlife
Weekend Warrior

They have some good parts and bikes.

Customer Service

I hate the workers, they are pretty much all kids who think they know best. I've met a few good workers there. But, I don't appreciate how the teenage workers treat their customers.

Similar Products Used:

Go to Scotts Valley bicycle works if you are willing to drive farther for better service and people who know what they are talking about.

OVERALL
RATING
3
VALUE
RATING
1
[Mar 03, 2009]
droppedkid
Racer

OG shop for Mountain, Dirt jumpers and BMX.

Customer Service

Like any shop it depends on who you talk to and when. If they have time to give you all their attention while you decide to buy a 35$ part they will. My friends and I have shopped with them for years. The few times I have needed shop work or special parts it's never been a problem. One time I busted a Alum frame I bought at the shop. They let me swap to a different frame on the spot. No waiting for warranty BS.

Similar Products Used:

I might get better treatment because of how long I've been going to the shop....but they are good at making you feel that your getting value from shopping with them.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 03, 2008]
krazychowmein
Cross Country Rider

Outstanding setup and a great selection of bikes. The pricing on the bikes is fair and the owner Rob is a great guy to deal with. My friends and I all frequent his shop at least once per month and even though the majority of us did not buy our bikes from his shop he treats them and us like we purchased the bikes from him. Great selection of parts and usually has everything in stock. Had a crank bolt missing when I took it in for a routine service and without hesitation Rob was in the back looking for another crank bolt. Found one and slapped it on and told me to have a great day!

Highly recommend this shop to anyone and everyone!

Customer Service

Pat has worked on my bike and my friends numerous times and has always provided outstanding service and quick turn around times. He will give you a reasonable time for when the bike will be completed but 9 times out of 10 he finishes early. The post about this shop always being busy is true but that's a good thing as they do great work and it's where I go for jobs I can't do on my own.

OVERALL
RATING
5
VALUE
RATING
5
[Jul 22, 2008]
Prettym1k3
Downhiller

Fantastic shop with a great selection of bikes, parts, and fantastic service, especially in regards to BMX bikes.

Customer Service

I brought my BMX bike into the shop for a new spoke/nipple and a brake lever. Without any hesitation, Pat helped me find the parts I needed, and had them installed in 15 minutes, and this was ALL ON A BUSY WEEKEND! Can't deny the excellent customer service.

OVERALL
RATING
5
VALUE
RATING
5
[Nov 25, 2007]
Woody Rush
Racer

I came across this shop because they helped me out at a XC race. Rob the owner was there and took care of my bike like I was riding on a pro team. I then started going to the shop because they service Cannondale and not all shops can work on them.

After switching to DS and 4X racing I decided to buy a new bike. I found a used Intense Tazer HT. Not only did Calabasas agree to build it up but they noticed it was cracked and needed to be re-welded. They sent it back to Intense and managed the whole process of getting it back and painted. After getting it painted they built it with all the best components. Overall the experience was good despite challenges with Intense not getting me the frame back very quickly. Because Intense too so long to get me my frame I didn't have it ready for Sea Otter. Calabassas lent me a bike so that I can do the race. The posts that talk about them not caring or not interested in working on bikes not bought with them are probably unrealistic or just people that can't be made happy anywhere.

Customer Service

If you can catch these guys while they are not busy the service is great. The problem is they are never ever not busy. I have even come in on a weekday in the winter and it was busy. My only problem with this is I think some of the service and repairs show signs of rushed work. This happens at all busy shops not just this one.

Similar Products Used:

They have all types of bikes. Maybe too many for my desires. I would like to see nothing but high end race bikes but i'm sure this works well for them.

OVERALL
RATING
5
VALUE
RATING
5
[Aug 09, 2007]
Nick G
Weekend Warrior

The shop is nice and has a lot of good bikes and components.

Customer Service

Mixed review here. On my only visit there I was treated well by the staff I dealt with. There was a lady who was helpful and a middle aged gentleman who seemed really cool. That's where it stops. I just called the the shop 10 minutes ago to ask a SIMPLE question. A younger guy answered the phone, I asked him if I could get an idea of how much $ it would cost to do an istall for me. He immediately said "just bring the bike in". I told him I have not built it yet and I just want to know how.......... and the idiot cuts me off and says "we are not interested". I am putting BMX cranks on a downhill bike and did not even get to say that. "we are not interested" without hearing what i had to say? Like I was a telemarketer or something. Sorry but I will never visit that shop again while they employee a Tool like him. That is too bad, because i was pretty happy with the service prior. Totally uncalled for, I hope the owner reads this and figures out who he is. I called on 8/9/07 at 3:00PM Pacific, hope you can figure out who it was owner because you will lose a lot of customers with that moron answering the phone.

Similar Products Used:

No

OVERALL
RATING
1
VALUE
RATING
1
[Aug 09, 2007]
NG
Weekend Warrior

Shop is good, nice selection of bikes and components.

Customer Service

Mixed review on this. My one visit there was pleasant, the lady who works there was helpful and the middle aged gentleman was also very cool. That's where it stops. I just called the shop 5 minutes ago and some guy answered and I asked him if I could get an idea of how much $ some work I wanted to be done. He said just bring it in, I started to tell him what I wanted (to install some BMX cranks on a downhill bike, I did not get those words out of my mouth), he cut me off and said "sorry we are not interested"! Like I was a telemarketer or something. What an idiot, I will never visit that shop again. Terrible customer service from him spoiled any chance of me dealing with them again.

Similar Products Used:

Don't go there as long as that Tool employee still works there.

OVERALL
RATING
2
VALUE
RATING
1
[Jul 12, 2007]
jerzdude
Weekend Warrior

Family owned and operated. Quality products. Good mechanics.

Customer Service

I've been going to this shop for almost 8 years for service on my Cannondale Super V. They have 3 really good mechanics that I know of (Rob, Bob, and Pat). They stand behind their products and service - if a mistake is made or a product is defective, they make it right.

Similar Products Used:

I recently built up a new, custom mountain bike based on a Ventana frame. I ordered the frame and all of the components through Rob and he gave me a really good discount from retail (plus 5 years of maintenance at no additional cost). When the parts came in, I was allowed to participate in the build-up with Rob. This was not only fun, but a real learning experience. When the bike was done, Pat helped me set up the cockpit (i.e., seat position, stem length/angle) so that the bike fit me perfectly. When I bent the derailleur hanger on one of my first rides (my fault), Bob straightened it out for no charge.

OVERALL
RATING
5
VALUE
RATING
5
[Jul 09, 2007]
John
Weekend Warrior

You see lot of bikes and no customers.

Customer Service

The customer service is HORRIBLE.
This is the worst customer service I have received from any shop of any kind in united states in last 18 years. I bought the bike from them
instead of big chain shop because they offered good service.
But when I took it to service the bike first time the staff was extreemly arrogant. They asked me to come after 4 days and the owner
started giving lecture on why the customer should learn to service the bike at home. (He had already charged me for service)
Also he used very bad and very uncivilized language. He was extreemly arrogant. So please don't make the mistake I made.
NEVER EVER buy from THIs SHOP. This shop offers worst service in the world. The people work there behave like they don't need any business from you. They talk sweet only till you buy from them. Once you buy the nightmare begins. You are better off buying for low end bikes from
target , wallmart,costco, high end bikes from RAI or any other shop
you are familier with. IF you buy from this place you will regret for life.

Similar Products Used:

They charge tons of money and provide worst customer service in the world.

OVERALL
RATING
1
VALUE
RATING
1
[May 15, 2007]
zhouleon
Cross Country Rider

This shop has a lot of tools. Showroom carries low-end to mid-range bikes.

Customer Service

The service is only good when you are spending a lot of money. They refused to help me with a SRAM warranty issue noting that they were busy and that I didn't buy the part from them. This is a bad reason to NOT to help a rider. Chain Reaction at Los Altos is much better. They also over charge for simple jobs. It cost me $20 to press a fitting out of my shock, which took them 2 minutes to do.

On the other hand, Rob (owner?) was very helpful when I was there to sample their road bikes. So if you are going to spend $2000 on a bike, then you'll get good service. If you only want small parts, then you should go somewhere else (other than Performance).

OVERALL
RATING
3
VALUE
RATING
2
Showing 1-10 of 15  

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