Roaring Mouse Cycles - Bikeshops, San Francisco, California

Roaring Mouse Cycles - Bikeshops, San Francisco, California

DESCRIPTION

San Francisco's highest rated bike shop run by mtbr regular. Carries Specialized, Knolly, Pivot, Intense, Surly, BH and Lynskey.

USER REVIEWS

Showing 1-10 of 40  
[Sep 01, 2016]
Diego
Weekend Warrior

I should have written this review a while ago. This is simply the best bicycle shop I have ever done business with period. I could write 3 or 4 'wow' type of reviews with examples of how Chris Lane (Owner) puts service and client needs at the top of the list.

Customer Service

I will try to make the long story short. After a few months of demoing my next ride I made up my mind for the 2016 Pivot Mach 6. A thorough cross variable analysis between Pivot dealers within 40mi, customer ratings and management responses resulting in one clear winner > Roaring Mouse (At this point I am confident that if I would have included all bike shops in the bay area the result would have been the same).

Similar Products Used:

After 6-7 months of riding the bike hard here are just a few examples of why this is the shop you want to buy and service all your bikes:
- After ordering the bike Chris personally kept me updated about the status
- Not convinced between the feel of Guide RS or XT breaks, he agreed to allow me to test one for a few weeks and order the other set if I was not fully convinced with the call.
- When the ENVEs were delayed they got me demo wheels to use for as long as needed
- The one time they missed something when I dropped the bike for service they went out of their way to fix it at no charge and in less than 24 hours, right before a long holiday (we all know how busy shops get before a holiday). Worth mentioning it included replacing 6-7 damaged spokes and a tubeless set up due to a chain drop.
As I said, hands down the best bike shop in the bay area.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 21, 2013]
Sean
Weekend Warrior

Great shop with great service.

Customer Service

I am a huge fan of good service and I have been beyond happy with Chris Lanes (owners) service. He ordered me a frame, fork and custom wheels for a bike I am building. I initially was going to go with a set of chris king hubs but when Chris Lane got the hubs he noticed the color of the front and rear hub didnt totally match. He sent me a picture to confirm whether I was ok with them. I wasn't and he sent them back twice until we gave up on chris king and went with another brand. He could have just built the wheels and expect I would be happy with them. Instead, he went through a lot of trouble to make sure. He also would followup regularly to let me know the status of all the parts (the parts took several weeks).

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They have a customer for life.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 19, 2013]
Pablo
Cross Country Rider

I only went in to Roaring Mouse Cycles because they had the bike I was looking to buy in stock, otherwise I prefer to support my local bike shop in Mill Valley. I’m glad I did though as I ended up buying the bike from Roaring Mouse and had a wonderful experience as well.
Chris Lane’s (owner) attention to detail and level of personal support were unmatched by any shop I have ever done business with. He got me a great deal on a Spot single speed. When it came in I could tell the geometry wasn’t quite right. So he told me to ride it for a few weeks and then come back in. When I did I could tell him exactly what needed changing so he swapped out a new set of bars and stem form a demo bike and told me to go ride it a few more weeks. After repeating this process a few more times we had everything dialed in. I then ordered my permanent bar/stem combo, confident that the fit was right on.
The rest of the crew at Roaring Mouse were just as professional. The mechanic seemed to really know what he was talking about as opposed to some kid just learning how to work on bikes. He gave me some great advice on how to break-in my new brakes and how to service and tension the belt drive on the Spot.
I would not hesitate to recommend the shop to any of my friends. The beautiful location in the Presidio is an added plus.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 17, 2012]
jjmmaa
Weekend Warrior

I contacted the owner, Chris, of Roaring Mouse during my recent search for a new bike. I found him through recommendations on this site & through Betterride.net. I was looking at Pivot Mach 5.7 and Ibis, and he carried and seemed to know a lot about both. Spent a lot of time on the phone with me, giving thoughtful answers to my questions. Like all other dealers I contacted, he didn't have a demo of either in my size BUT he offered to build one for me to try (if I committed to purchase from his shop of course). That was something no one else offered. I didn't end up purchasing from him as I have a super knowledgeable Ibis dealer closer to me, but if I were in the Bay Area (or if I had decided upon Pivot) I would most likely have purchased from this shop.

Customer Service

Excellent overall experience!

OVERALL
RATING
5
VALUE
RATING
5
[May 24, 2012]
DG Going Uphill
Cross Country Rider

Great selection, reasonable prices, super knowledgeable.

Customer Service

These folks know there stuff and are very honest about tradeoffs when comparing bikes. Ended up with a custom build from them and couldn't be happier. They went the extra mile in many ways, really listened, and I ended up with exactly what I needed and won't have to upgrade anytime soon. Also, for a previous bike (that time, a commuter), they didn't have what I was looking for and recommended another shop without hesitation that was able to set me up.

OVERALL
RATING
5
VALUE
RATING
5
[Apr 01, 2012]
Ted K
Cross Country Rider

Roaring Mouse has a great selection of bikes, at a wide range of prices, and accessories. The mechanics seemed to be very well trained and would help out someone who just rides by needing a quick adjustment. (I saw this a number of times while being fit on my bike.) Being active in the San Francisco cycling community, I have known about Roaring Mouse's great reputation for years, but this was my first bike-buying experience with them. The Mouse is definitely my new bike shop.

Customer Service

I just bought a Lynskey Pro29 from Roaring Mouse, who had to order the bike from Lynskey. In three decades of buying bikes, this was the best, and most personal, bike buying experience I have had. The owner, Chris, was in constant contact with me by phone and e-mail, matched the manufacturer's best price online, and happily negotiated changes to my bike with the manufacturer. With this shop, you always get the straight story and solutions to issues that might come up with the manufacturer. I have ordered bikes through other shops and been given the run-around when things were delayed. Also, I never felt rushed to get anything done (like when I stood around for 20 minutes with different bike shoes on trying to figure out which one felt perfect.)

OVERALL
RATING
5
VALUE
RATING
5
[Jan 30, 2012]
jl776
Weekend Warrior

Very, very good service and value, doesn't matter if your bike is worth 10$ or ten thousand.

Customer Service

I've never seen someone make so much effort to earn and keep customers. Prices are no more or less than anywhere else, but Chris and his experienced mechanics are exceptional in how seriously they take keeping their customers happy.

Stop buying your stuff on the internet just to save 10%. Support this shop.

OVERALL
RATING
5
VALUE
RATING
5
[Jan 04, 2012]
Chris
Racer

The new location across the street from Crissy Field is spectacular - same great staff and now an even bigger selection. This used to be my local shop, just around the corner from my old apartment and they were always friendly and helpful. Chris & co. do a great job of supporting the local riding community. I've had some minor maintenance done here as well as had my DH wheel rebuilt - fantastic work every time.

Check 'em out if you've never been, keep going if you have - we need more shops like this in SF!

Customer Service

Friendly, knowledgeable, great with special orders though thy may be able to keep more parts in stock with the bigger location.

OVERALL
RATING
5
VALUE
RATING
5
[Feb 08, 2010]
dcpunker
Cross Country Rider

I discovered this shop one morning after dropping my wife off at the pregnant yoga class over on Judah. So I went by the shop once every few weeks for months and was super surprised at how such a small shop could be run so flawlessly.
When I decided to build my dream bike with some stuff I already had, Chris had no problem helping me out. It took about 3 weeks, 15 emails and a few phone calls, but everyone at the shop was super helpful and patient with all my questions.
Pound for Pound the best bike shop in the Bay Area….

Similar Products Used:

The shop may be moving to bigger digs but man do I hope they maintain that same intimacy.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 11, 2009]
mmatrix
Cross Country Rider

small shop off the beaten track with a great array of Demo Bikes running top spec parts.

Customer Service


Was in town working from Australia and wanted to ride some single track on a day off. for only $50 Chris set me up with a demo bike and spent longer on bike fit and suspension set up than another shop did when i purchased a road bike.
he had trail maps availble for purchase and spent time showing me which trails to ride. i found the shop was staffed by generous open and friendly staff.
wish it was my local shop

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-10 of 40  

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