Performance Bicycle (Kearny Mesa) - Bikeshops, San Diego, California

Performance Bicycle (Kearny Mesa) - Bikeshops, San Diego, California

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USER REVIEWS

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[Jun 26, 2008]
John
Weekend Warrior

Big corporation at it's finest.

Customer Service

The worst possible customer service ever. I paid for a full tune up on my precious bike and 15 miles into my ride a crank came flying off, then I went falling down a 50 foot embankment. After licking my bloody wounds and hike my bicycle out, I arrived at the shop with the pieces in hand bloody, pissed, and dirty. The bald manager had the audacity to say, " that sucks but it's not our fault". Then the manager checked the paperwork and was convinced that they may have had something to do with this. Then he refused to apologize for this mishap stating that he wasn't the one working on the bike. What a piece of work! I will never go back to a performance bike again because of this incident plus LBS are more service oriented and appreciative.

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