Bicycle Warehouse (Pacific Beach) - Bikeshops, San Diego, California

Bicycle Warehouse (Pacific Beach) - Bikeshops, San Diego, California

DESCRIPTION

Formerly Mountain Bike Warehouse, BW has cool staff, offers great sales and service for both Mountain Bikes and Road Bikes. They now have 4 locations to choose from Chula Vista, Pacific Beach, Kearny Mesa and Vista.

USER REVIEWS

Showing 1-8 of 8  
[Jan 20, 2016]
Viktor L
Weekend Warrior

The shop is moderately equipped, nothing to write home about.
Stay away from the repair department. If targeted, they will stop at nothing to milk you for everything you are worth.

Customer Service

I came in for a simple tune-up. diagnostics came up with 400 dollars worth of components and service needed immediately (cassette, chain, cables and housing etc.). A quick online search later revealed that the quoted prices were about 2.5x (!!!) normal retail. Additionally, they deliberately tampered with the shifter cables, trying to convince me that the shifters are completely broken and cannot be saved. I specifically declined shifter service. The repair shop later systematically accused several other components as unsalvageable, mind you this included the shifters once again. As my distrust grew, I eventually declined every service offered that was in excess of the tune-up. In the end, they still made me pay extra for "overhauling" the shifters (!) which now work just the same as they did before: worn but functional.

OVERALL
RATING
1
VALUE
RATING
1
[Aug 24, 2010]
Chrissie G.
Weekend Warrior

Fairly clean, but pricey. Not a place I'd buy a bike from, even if I wanted something "fancy."

Customer Service

Last Saturday I took my humble little Schwinn midtown to this place to have a flat fixed. The repair guy said he couldn't do it because they have tubes that fit it. I was confused, because I'd taken it there in the past and they'd always done it. He acted like I was full of BS and insisted that they'd never carried tubes for "department store" (said with a haughty air) bikes. I was still incredulous, so he reluctantly stepped from behind the counter to take a look at my bike. He then said he might be able to put a tube on it, but it would be the "wrong" kind of tube. He seemed to be having an ethical dilemma about this. I told him that my bike didn't care, as long as it worked, and so he finally agreed to fix my flat. The only issue with a standard tube is that the valve isn't quite long enough, which can make it difficult to put air in it, but I've since found out that you can get valve extenders, which renders the problem moot. The point is, I didn't like this guy's attitude and unwillingness to do anything without an argument. As a result, I'll be taking my business elsewhere, even though I may have to go a bit out of my way.

OVERALL
RATING
2
VALUE
RATING
2
[Aug 15, 2010]
Todd Calvin
Weekend Warrior

The shop seems fine to me. They have a good selection of bikes. Accessories seem fairly limited as far as variety is concerned but not a big deal to me.

Customer Service

This is where these guys need some help. My bike got a front flat within two hours of my purchase. Ok these things happen - repaired with my spare on the road. Day two - back tire goes flat and I have to walk a couple miles back to my car as I don't have a second spare at this point. At this point I'm kind of peeved after spending over $500.00 on my bike.

So I go back to the shop to see what they're willing to do for me. Bottom line they charged me for two replacement tubes. They we're kind enough to install the new back tube for me but in general all I got were explanations about why the tires went flat, a bit of yeah that's too bad but no willingness to float me two new tubes after I just spent $500.00 bucks in their shop. Bottom line - no return business from me ever! Guys take pity on customers and they'll keep coming back - tell them tough luck and make excuses and you lose them for life!

Similar Products Used:

When I left I felt like I had just left a car lot after haggling - not a pleasure!

OVERALL
RATING
3
VALUE
RATING
3
[Sep 07, 2008]
mtbnachos
Cross Country Rider

I have one word for you about this shop. Overpriced. They jack up all prices above MSRP for any components. I have a huge problem with that. I came in found all there Thomson Elite seatposts were $99.99 and last time I checked Thomson MSRP was $89.99. That same time was looking to buy new Sixsixone shoes and tagged it $10 above MSRP! What the hell is going on with this store? Clearly upper management is to blame. I know for dam sure I'll never buy anything from them.

Customer Service

The actual sales people on the floor and mechanics are quite nice people. It's just a shame the components were purposely tagged above retail.

OVERALL
RATING
2
VALUE
RATING
4
[Jun 17, 2008]
no_skillz
Cross Country Rider

Previous reviews seem pretty accurate. Could use better selection of goods, narrow shoe/helmet selection.

Customer Service

Best customer service in San Diego, all of the employees I've come in contact with have busted their a$$es to get the job done right (specfically Diego in their service shop). I swear I brought in a Campy road bike and SS MTB inside of a week and the service department knocked it out fast, perfectly and with a great price and attitude. Time and again they have come through with shoe special orders, brake parts, helmets and excellent bike service and assembly.

OVERALL
RATING
4
VALUE
RATING
5
[Jun 16, 2008]
kellen
Downhiller

I used to work at this shop. I enjoyed my time there, but by the time I was let go (supposedly because I was "poorly performing in sales and cust service", even though I was one of the top sellers in the entire company), I realized this wasn't the place for me.

This is a shop that could be the best shop in San Diego...if they knew how to cater to a wider market. Decent selection of bikes and parts, but if you're anything more than a once-a-month rider, you probably will have to look elsewhere for a good selection of enthusiast parts.

Customer Service

Good overall, however upper management has all their store managers and store employees by the balls. It's tough to get in a real conversation with any of the sales people because they've had the fear of god put into them that they should constantly be trying to get people to buy a bike, EVEN if they they walk in with their own for service.

Similar Products Used:

Like I said above - this shop COULD be the best in San Diego by a wide margin. During my time there, I came to discover that the people running this shop were very conservative with what products they brought in, and they primarily wanted to bring in budget crap that they knew people would buy. Many times, myself and the other sales guys would suggest they bring in certain products that we knew people were looking for. Almost every time we got shot down. One time, I was completely lied to by the vice president in regards to a special order I made for a customer.

They also refused to ever accept any other reason as to why sales were down other than their employees on the floor weren't doing their job. Trust me, we all busted ass out there, but when you refuse to bring in the products that people ACTUALLY WANT, there's not much we can do. They also were very conservative when it came to discounting or offering deals to repeat customers. Many times I lost sales because they would not bargain at all on a price.

I could go on, but MTBR cuts me off. In general, go elsewhere if you're looking for a good deal.

OVERALL
RATING
2
VALUE
RATING
4
[May 29, 2008]
Jon
Cross Country Rider

Large shop with a fairly wide selection of bikes. Indoor track helpful to an extent.

Customer Service

Generally helpful staff and sales. However, had a bad experience with a certain salesperson. Being new to mountain biking I was in to just get some info about the bikes, and since the salesperson was friendly enough I thought I could ask him for his advice. I would browse around, mindful not to take up his time from other customers, and then pop in a couple questions here and there. Test rode a few bikes. However, in the end, the once "nice" and friendly salesperson turned into a pushy "jerk", hard for a sale. I mean, a switch just flipped on in the guy. I was stuck debating between 2 bikes, and his impatience with my indecision became very apparent. His tone of voice and demeanor changed, suddenly. I was shocked. Went back another day and bought the bike I finally decided on, from a different salesperson - he wasn't there. But asked that half of the commission be given to the helpful/impatient guy because in fairness he did help me out considerably more than the 2nd guy. The experience left a bad taste in my mouth and I'm reluctant to go back there again. Will try the Vista shop or go back to the Kearny Mesa shop.

OVERALL
RATING
4
VALUE
RATING
3
[Sep 04, 2007]
Jesse
Weekend Warrior

Great selection. Knowledgable and friendly staff.

Customer Service

I was extremely happy with the level of customer service at both of their stores I have visited (Pacific Beach and Kearny Mesa). The customer service people at both stores were eager to help and were very friendly.

Similar Products Used:

I went to shops all over the San Diego area searching for my first "real" bike and Bicyle Warehouse was by far my best shopping experience. Friendly and knowledgable staff and they gave me a great deal on the bike + accessories. I will undoubtedly be a return customer.

OVERALL
RATING
5
VALUE
RATING
5
[May 22, 2007]
noblerider1
Racer

A solid selection for all riders, modest prices (this ain't performance), great service (no wannabe bike snobs). Santa Cruz, Felt Giant, Haro, Look, and Raliegh. Best mechanics around town. Full Mtn and Road and Bmx selection. Lotsa downhill gear too.

Customer Service

Best place for info on all types of cycling. These guys actually ride.
Fast turn around times on service and specially ordered stuff. Helped me get fit for my first road bike, I was very impressed!

Similar Products Used:

Building was a little bit hot in summer, get some AC!

OVERALL
RATING
5
VALUE
RATING
5
[Oct 31, 2006]
Ulrich
Cross Country Rider

Wow reading all the employee reviews of their shop sounds too good to be true. It is. If you want to pay an arm and a leg for so, so quality go to BW. This place is the most expensive place I have been. Every time you turn around you have a sales person asking if they can help. No get the F#$@ away.

Customer Service

The quality is average for an $8 hr mechanic.

Similar Products Used:

avoid at all cost

OVERALL
RATING
2
VALUE
RATING
4
Showing 1-8 of 8  

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