Chain Reaction Bicycles - Los Altos - Bikeshops, Los Altos, California

Chain Reaction Bicycles - Los Altos - Bikeshops, Los Altos, California

DESCRIPTION

One of the largest Trek/Klein/Fisher/Lemond dealers in the country.

USER REVIEWS

Showing 1-3 of 3  
[Sep 07, 2012]
lrs40708
Weekend Warrior

Very well organized, and efficient layout, Good Quality TREK shop.

Customer Service

Friendly, patient, courteous, responsive, ZERO attitudes

Similar Products Used:

Have been very pleased with my purchases so far. Expect to come back for more equipment soon !.

OVERALL
RATING
5
VALUE
RATING
5
[Jul 15, 2011]
charliecl1
Cross Country Rider

I've been going to Chain Reaction for years. Always get great service. It's always a pleasure going in there.

Customer Service

They've always been fast, reasonable and they do good work.

Similar Products Used:

I'm writing this because - once again - I got more than I expected. Bought a Trek bike that came with very expensive non-Trek/Bontrager tubeless tires. One leaked air and the other wouldn't stay on the rim. The shop replaced them with Bontrager tires and everything is peachy once more. This may sound like it's the least they could do, but there's a catch. Because the tires aren't Trek-made, the shop might have to eat the cost. I'm not sure of their cost but the tires go for $180 online. I could say that this doesn't reflect well on Trek who sold the bike with these tires to Chain Reaction, but I'd rather say it just reflects well on Chain Reaction. They take care of their customers.

OVERALL
RATING
5
VALUE
RATING
5
[Aug 02, 2007]
Wallace Chane
Weekend Warrior

More equipment then bicycle selection, however their RWC location makes up for the lack of cycles. They actually have more bicycles then equipment so it balances out. Corner location, and off Foothill Expressway so it's easy to get to even during a ride.

Customer Service

Excellent knowledge and follow through. Rob knows his stuff, and is more then happy to lend a hand. I have also exchanged 3 pairs of faulty gloves here without an issue. They stand behind their products. A+++

OVERALL
RATING
4
VALUE
RATING
5
[Aug 02, 2007]
Daniel
Weekend Warrior

Good folks and despite bing busy they try to get to everyone. They didn't have many Lemond Bikes in the Los Altos store, but right now there are prices on the Trek's that make me wish I could just buy one.

Customer Service

The tech on staff at the time was really cool. I had gotten two flats in two days and thought maybe it was a bad wheel. He checked tension on the spokes, threw both my wheels on the true machine and got them clean, and then replaced my tube. Turns out I ran over some sticky thorns and he went over my tire with a flash ligh and tweezers and pulled 14 of them out. He only charged me for the tube and five buck labor! WOW...

Similar Products Used:

I am currently riding a K2 mountain Bike on foothill expressway to get in shape again. I keep dropping by a drooling on the medone 5.2 they have.. Eventually I will buy one. It is only a matter of time really. While the tech was fixing my wheels I watched them size a guy to a 5.2. They spent an hour at least just getting measurments then put him up on a stand and started adjusting. I left before they were finished, but it was nice to see they the process.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 21, 2006]
gmilo3
Weekend Warrior

The shop has a large selection of Trek bikes as well as other brands

Customer Service

The customer service is good, the sales staff is great. They will not work with you on price but the work they do fitting you to the bike is supurb.

Similar Products Used:

This shop will let you exchange your stem when ever you need to due to fit at no charge. This really sold me on this shop.

OVERALL
RATING
5
VALUE
RATING
4
[Nov 04, 2006]
wchane
Weekend Warrior

well stocked, more equipment then bike selection compared to the RWC store. good meeting spot for group rides.

Customer Service

usually pretty good, can be slow when the shop is busy which is understandable. very knowlegable and full of advice.

Similar Products Used:

i purchased my bike through the RWC store but the Los Altos store has done all my servicing just because they are local to me. Both stores are excellent.

OVERALL
RATING
4
VALUE
RATING
4
Showing 1-3 of 3  

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