Trek Bicycle Superstore (La Mesa) - Bikeshops, La Mesa, California

Trek Bicycle Superstore (La Mesa) - Bikeshops, La Mesa, California

DESCRIPTION

Largest Trek retailer in San Diego.

USER REVIEWS

Showing 1-3 of 3  
[May 04, 2009]
bjr1110903cpm
Weekend Warrior

The shop has every model of Trek that you could ask for, just limited on their Gary fisher's, and as far as there Treks, if you want a certain size it will probably have to be ordered in. Out of the 3 bikes I liked they went 0 for 3 and actually tried to size me in something they had in stock.

Customer Service

The sales staff was pretty informative and very helpful.

Similar Products Used:

Its just amazing how nice the store was when purchasing the bike , but when trying to excercise their 30 day ride and exchange program, they really change their whole behavior, even if your spending more money..
Not the store I would recomed to any of my friends. Just be informed before you buy ,and there will be a lot less snags.Get online and do your homework about what you want.

OVERALL
RATING
3
VALUE
RATING
3
[May 18, 2008]
Lisa Fedele
Weekend Warrior

This shop is my favorite of the two stores.

Customer Service

Steve, Chuck and the manager their are very helpful, knowledgeable, and friendly.

OVERALL
RATING
5
VALUE
RATING
5
[Jan 02, 2008]
enthralled
Weekend Warrior

Pretty big shop that carries mostly Trek and Fisher bikes. Lot's of Bontrager components and a selection of others. Good selection of helmets and Pearl Izumi clothing. Small selection of Pearl and fox gloves.

Customer Service

I got some mixed feelings from this place the first time I visited. I went in to ask about the demo bike deals they had going on and found out that the bike I was looking for was only available in the Vista store, 30-45 minute drive. The salesmen (that's the impression I received, a car salesman) told me they could have it in store in a day or two. I told him I could drive down and pick it up but he asked that I let them get it for me so they could get my business. I thought that kind of strange but understood where he was coming from. He then tried to sell me a Fisher HiFi, pointing out that it had "front and rear shocks" and "disc brakes". I got a little annoyed and puzzled at this and assumed he had no idea what he was looking at or thought that I had no idea what I was looking at. I told him I was not interested. We then found out that the bike I was looking for was no longer available, and I left the store. I decided I would go back and most likely get the Fuel EX 8 on sale and the same guy was there. Basically he never offered to size me or let me even test ride any of the bikes. They didnt have my size in store.

Similar Products Used:

Ironically the size I need was in the other store 45 minutes away, again he insisted they bring it to their store and I pick it up there the next day. I told him that was ok but drove to the other store to pick it up myself. They offer free shifting and brake tune ups for life and some discounts on more advanced work, which I assume every Trek store offers. Bottom line the sales reps seemed a little shady. The mechanic that helped me with my first tune up seemed pretty knowledgable. But over charged the crap out of me for little things. Luckily the shady sales associate who sold me the bike hooked me up and only charged me for the new chain I got. LOL. 3 stars for the confusing and inconsistent service.

OVERALL
RATING
3
VALUE
RATING
3
[Jul 02, 2007]
Daniel Vazquez
Weekend Warrior

Nice place for the beginner like me, attention is awsome, they go beyond the sales, they help me measuring the perfect bike for me and came with a nice-on-my-budget selection.

Customer Service

Excellent, I have pulled out 3 bikes form this store and the next one will be out of there again. Pleasure to deal with.

OVERALL
RATING
5
VALUE
RATING
5
[Jun 28, 2007]
Kiwi
Weekend Warrior

One of three Trek stores in the SD area. Has large road and mountain bikes.

Customer Service

The staff here is awesome! The repair guys are smart, helpful, funny and the asian kid is HOT! The sales staff know their stuff and will not intimidate you into something you don't want.

Similar Products Used:

Get to know these guys. They'll give you the straight poop on what's what.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 18, 2007]
Completely Disappointed
Weekend Warrior

Who cares if they're the SUPERSTORE when you can't buy a single thing because their concept of customer service is... non-existant? Horribly rude and unattending sales people. I'm sorry - I really don't appreciate having to wait over 45 minutes just to see a bike. It's just ridiculous. Shame on you. Don't bother with the Kearny Mesa store. If you want customer service, go somewhere else.

Customer Service

SUCKS.

OVERALL
RATING
1
VALUE
RATING
1
[Feb 22, 2007]
PowayRider
Weekend Warrior

Clean shop with a nice selection of Trek brand road bikes and mountain bikes. I've been to other SD County Trek Superstores (Kearny Mesa & Vista) but got acquainted with this store when they hosted an event at Mission Trails Park.

Customer Service

I promised my wife a new road bike for her b'day. Several months of searching, and we still couldn't find one with the "right fit". Matt (store manager) was really helpful and helped us find the perfect bike! He and his staff was very helpful and their prices were very reasonable. I definitely recommend them!

Similar Products Used:

The shop has a nice selection if you don't mind being limited to Trek stuff. Definitely worth a look. They also host events (rides, talks, etc.) to support cycling in our community.

OVERALL
RATING
4
VALUE
RATING
4
[Sep 27, 2006]
amor587
Cross Country Rider

One of Trek's Bontique shops. They sell Trek, Gary Fisher, Lemond, and Klein mountain and road bikes. They have a service area and sell other parts and clothing as well.

Customer Service

They have great customer service. They have a friendly staff that is knowledgeable.

Similar Products Used:

Bought my bike here in 2004 and I have been pretty much happy with the customer service and support that I have received. They also hold monthly rides that is fun to join. Would buy from them again and the customer service and treatment that I receive is a plus to do so.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-3 of 3  

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