Big Ring Cyclery - Bikeshops, La Mesa, California

Big Ring Cyclery - Bikeshops, La Mesa, California

DESCRIPTION

At BRC Bike Shop we feel our experience, dedication, passion, and knowledge of bike equipment, fit, and service, is what drives us to do our best. From road bikes to mountain bikes, shifters to wheels, shoes to helmets, we’ll get you rolling.

USER REVIEWS

Showing 1-10 of 14  
[Aug 27, 2013]
JLincone
Weekend Warrior

if you do not have a high end ride; do not bother going to this shop.

Dave does not openly reveal his high standards of customer selection.

Little Dave is a very, very polite guy-and also quite elitist.

Customer Service

My bike sat in Dave's shop for months. My bike needed a commonly available part replaced, & I ended up taking it elsewhere.

No explanation from Dave.
No comment, and no excuses offered. He just didn't do the job he said he would. My bike was PARKED IN HIS SHOP, & IGNORED


OVERALL
RATING
2
VALUE
RATING
1
[Mar 24, 2012]
Allrotor13b
Downhiller

Joe Herriges is super knowledgeable about bikes.
You can talk about anything on two pedal-powered wheels and he will have a bank of information. Amazing, really. Downhill to road, this guy knows his stuff. What is more, he is passionate about the sport. Even though the shop is definitely a high-end boutique, he is cool with anyone who loves to ride. Very friendly service.

Customer Service

This is what you really expect from a bike shop owner - knowledge and excitement about bikes. i have witnessed cordiality and congeniality with customers here and it has restored my hope in LBSs. i have not had a rapport with a bike mechanic in years and Joe's attitude has me wanting to spend a little more to support my LBS rather than sourcing all of my parts online. Even what i bought elsewhere, he is super-helpful in installation/troubleshooting/tuning/repair and has loaned me tools and offered the use of his shop for what is impractical for me to do at home.

Similar Products Used:

If you live in the East County of San Diego, this should be your #1 stop

OVERALL
RATING
5
VALUE
RATING
5
[Jul 17, 2011]
mtbcrumpt
Racer

BRC has mtb,road and servise

Customer Service

BRC bike shop-I stopped by to buy a tube and I talked to the mechanic about some good trails, wrote down a trail map for me. super knowledgeable about bikes and set up - very happy wish I could have bought more than a tube! I will be back to buy more from these guys

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There were 3 babies in there too:)

OVERALL
RATING
5
VALUE
RATING
5
[Jul 13, 2011]
velophil1
Cross Country Rider

BRC bike shop seems to have a custom shop niche, bikes from Turner,Knolly,Seven ect.

Customer Service

They tuned my fox shox on bike so good that I felt like I was gliding over the trail!!!

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Good guys, always polite, no attitude

OVERALL
RATING
5
VALUE
RATING
5
[May 29, 2011]
Robtheslob
Cross Country Rider

I wanted to check this place out, being so near to my house, so I went there on a Saturday, and the only ones there were a young guy named Dave who was behind the counter, and a mechanic in the back of this small shop. I asked Dave if they had any bikes for sale and he acted as if I were bothering him, and then just ignored me,I wasn't even in there a couple of minutes when a guy walks thru the door with a new $2000 dollar looking bike, it looked titanium, no paint just very polished and shiny, suddenly little Dave jumped out from behind the counter and scurried over to this guy, lead him back to the mechanic and started kissing the guy's butt, totally! I walked out of there shaking my head, vowing to never to step foot in there again. This was in '2009 and maybe things have hopefully changed.

Customer Service

From what I experienced it sucked! Little Dave should be more careful towards potential customers, just because people don't look like it doesn't mean they don't have the cash.

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I noticed they have very little inventory/bikes for sale, just a lot of customers high end bikes. There is however a Performance bike store directly across the street and they have always been great!

OVERALL
RATING
1
VALUE
RATING
1
[May 02, 2010]
jim reynolds
Weekend Warrior

The shop has many high end brands to choise from pivot,turner,knolly, Cannondale, BMC, Lynskey...(many more I cant remember I'm not a raodie) and has lots of parts too. The mechanic and sales guys are real nice they seem to be living the cyclist dream of riding and racing. The staff is expienced but not to cool for old slow guys :)

Customer Service

Servise was great, I ordered a Mach 4 xt , the bike came in right away (about 4 days.) The bike rides great, they took the time to fit me and set the sag and explain all the knobs, rebound, compression etc...all for a fair price too I didn't feel like I got ripped a new one

Similar Products Used:

Great shop I'll be back !!!

OVERALL
RATING
5
VALUE
RATING
5
[Oct 26, 2009]
Rockohaulic
Weekend Warrior

Noel at Knolly said to give Joe a call for a test ride on a Knolly.

My girlfriend is looking to buy her first mountain bike since she has been riding my hand-me-down Turner for several years. So I called Joe up and talked to him several times about Mandy's riding style, where we ride, etc, etc. Told him I wanted to set up a demo ride on trails since riding a 5 inch travel bike in the parking lot (local bike shops) was telling us nothing.

He set us up to try the Knolly, and in addition recommended trying the Pivot Mach 5 also. I never heard of Pivot, so I did some research and was rather impressed.

So we drove 3 hours to San Diego, talked to Joe for a couple hours while he set up the 2 bikes, adjusted the shock pressures, changed the stem out for Mandy, etc. Then we loaded the 2 bikes into our car and went for a demo. It turned out to be the perfect plan because after some time in the dirt Mandy knew without a doubt that the Pivot was the perfect bike for her! She was REALLY excited about the bike, and we finished the demo early so we could get to the shop, pick out a color, and pick out the componenet group.

Joe was very knowledgable about the bikes he carries, was very patient with us, and is definately an enthusiast!

It was a great experience!

Customer Service

Awesome - see above

OVERALL
RATING
5
VALUE
RATING
5
[Feb 07, 2009]
socalbowhunter
Weekend Warrior

I found this shop via this website and stopped by to talk about Specialized Mountain Bikes. I wanted a hardtail, front suspension. My budget was a bike costing under $1000.00. He tried to sell me a 29er, used by an employee, I rode and did not like it very much.
So we talked about several other bikes and I ended up ordering a Rock Hopper Comp Disc. He had the lowest price by $100.00, so I put half down as a deposit. It was a week before Xmas, so he said it would be about 2 weeks, no problem. About 2 weeks after Xmas, I hadn't heard anything, so I put a call into Joe, he wasn't there so i left a message. No return call. I ended up calling another 3 times with no return call. A month had passed and I still heard nothing, so I stopped by and had my money returned. It seemed like it had no effect on him.

Customer Service

Terrible! You would think in an economy like this, stores would be trying to get any business at all. Not this guy.

OVERALL
RATING
2
VALUE
RATING
1
[Dec 11, 2008]
aika
Weekend Warrior

This shop is great. If you're looking for something in particular, or just looking for advice, hit up one of the guys. They know their stuff. The shop is not huge, and they don't stock much if anything in my size (except of course componentry, which is mostly sizeless), but I will keep ordering parts from Joe and the guys all day long given I have the cash. I got a set of wheels built, and they arrived within a reasonable amount of time given the setup I wanted, and in awesome shape. They're bombproof! Prices were good as well. Know what you're looking for, and what you want to pay, and Joe will be able to work with you somehow...

Customer Service

As stated above, the CS is good. Sometimes you have to call back to follow-up, but most times if you do call back its due to a bit of impatience (at least on my part), and a busy day (on their part).

Similar Products Used:

All the guys are awesome at the shop. Stop by to chat.

OVERALL
RATING
5
VALUE
RATING
5
[Jun 15, 2008]
supersinge
Weekend Warrior

Looking around his shop, it doesn't take me long to realized that Joe is passionate about cycling. Hung about are Ti road frames, Turner RFXs DHRs Nitrous's, Knolly Endorphins Delirium-Ts, Foes Flys, and a smattering of Specialized bikes. He might not carry much inventory, but what he does carry is quality: Chromag, Straitline, King, Magura, Easton carbon, Sunline, etc, and he seems to be stocking some of the harder to find bits.

Customer Service

My experience with Joe and Denny has brought my business back to San Diego. They've combined the best of mail-order (prices) with the best of LBS (service); and I'm stoked to finally have a local bike shop I'm happy to support.
I'm amped to ride with these guys. I get invited on rides every time I visit.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-10 of 14  

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